Stone Mountain Toyota

Service Rep, Jarvis Williams was very personable and professional welcoming me. He was knowledgable and answered all of my questions. He updated me on status Rep, Jarvis Williams was very personable and professional welcoming me. He was knowledgable and answered all of my questions. He updated me on status of car after diagnosis . My wait was very reasonable and about what I was comfortable with. Pricing was not exorbitant. 😊My car drives better and obviously tire rotation improved quality of drive. I will return to this dealership as long as I continue to receive the quality of service and feel as if I am treated fairly with honesty and care. It’s a longer drive than a closer dealership but worth the longer distance as long as I continue having positive experiences More

Always wonderful service at Stone Mountain Toyota. Thank you Jarvis! I always feel like I’m in good hands at this dealership. Great customer service you Jarvis! I always feel like I’m in good hands at this dealership. Great customer service More

This month has been truly a challenge because I had to return my vehicle on numerous occasions for repair service that was considered as unscheduled maintenance. However, Marquise Johnson stepped up to th return my vehicle on numerous occasions for repair service that was considered as unscheduled maintenance. However, Marquise Johnson stepped up to the plate to help eliminate the problem and provided great customer care and assistance in resolving a vehicle maintenance issues. More

Great experience.Mr Hicks very personable and helpful. Great service,everyone ready to help.Feel confident my car is in good hands.Always happy to go back when my car needs to be serviced. Great service,everyone ready to help.Feel confident my car is in good hands.Always happy to go back when my car needs to be serviced. More

Randy Penland is the reason I didn’t leave Stone Mountain Toyota. He is the best! I had some really bad experiences with the service dept but he made it better. Toyota. He is the best! I had some really bad experiences with the service dept but he made it better. More

purchase good experience nice customer service. sales rep and managers helped me decide this was a good step towards owning a Toyota model. I will come back h good experience nice customer service. sales rep and managers helped me decide this was a good step towards owning a Toyota model. I will come back here for service as well n More

Attempted used car buying experience Josh S - this is for you! Since I am contacting "everyone" because the dealership would not provide a drive out price. Now I have to since you told me Josh S - this is for you! Since I am contacting "everyone" because the dealership would not provide a drive out price. Now I have to since you told me I was :-) The story - Found a vehicle I was interested in on the website (not a Toyota actually). Strangely the carfax started at 15K miles, but no history was available as to why.  Therefore offered a lowball to start the negotiation process since I'd be assuming the unknown risk. Countered at asking price and then I proceed to ask for an out the door price for it. They will not provide an out the door price when asking, and based on the other reviews it's easy to understand why. In GA an advertised price in any medium must be all inclusive non-gov't fees to be compliant with GA law. I kept inquiring on fees and was told to come in person - I live an hour away.  They kept declining to provide any figures even ballpark since it is policy "due to the competitive nature for our local customers to have them come in for negotiations and drive out pricing". I started with a consumer advocate (Thanks Clark Howard Action Team) and was directed to inquire with OCP since this seemed unusual as compared to other dealers I was in contact with. I was hoping the reviews about the tacked on fees were untrue as I was legitimately interested. While it is true they do not have to provide, it is not recommended to visit somewhere that is not being transparent. Apparently I "threatened" them by stating I would be "contacting everyone" - I spoke with OCP and then after the deadend decided I should let Toyota know based on again a recommendation from the same consumer advocate team.  I had a lovely correspondence with a Josh S "relationship manager" from the dealership after submitting a complaint to Toyota who told me "To advise and to sum it up we are not willing nor are we going to be providing you a drive out price ".  All I can thank is social media for saving me the 2 hour round trip drive to be even further disappointed.   More

Super service Courteous staff and efficient technicians. Very thorough and work done in a reasonable time period. Would highly recommend their service. Excellent se Courteous staff and efficient technicians. Very thorough and work done in a reasonable time period. Would highly recommend their service. Excellent service with very courteous agents. More

Very Pleased! I called the service department just before noon on Tuesday. Randy took my call and pulled up my records via my Vin number and told me to come in as s I called the service department just before noon on Tuesday. Randy took my call and pulled up my records via my Vin number and told me to come in as soon as I could. I was there within 45 minutes, was given a list of the services they would provide and told to wait in the waiting Room. In a little bit less than an hour Randy came with the bill and because I had given him a $30 coupon my bill was only $39. I was so impressed and will definitely return to Stone Mountain Toyota from now on. I will always ask for Randy! More

Service 10/23/2019 I brought my 2009 Toyota 4 Runner in for an engine warning light check. Did not have an appointment but Danielle, my service rep, fit me in and was ev I brought my 2009 Toyota 4 Runner in for an engine warning light check. Did not have an appointment but Danielle, my service rep, fit me in and was even able to get the scheduled maintenance that was due next month completed. The warning light issue was minor and resolved as well. Danielle kept me posted on progress during the day while I was at work. That is awesome service! Thanks, Rick More