Stoneham Ford

long awaited service appointment..or not! Have had great experiences here, not so this time. 2 week wait for a service appt, which they then pushed back another 2 business days. Said we didn' Have had great experiences here, not so this time. 2 week wait for a service appt, which they then pushed back another 2 business days. Said we didn't have an appt despite sending us an email the day before stating we had an appt. Took awhile for them to find the appt when dropping the car off. The repair to fix the "Driver Door Ajar" light on was quoted at $ 110. After waiting all day for a call, the "estimate" jumped to $ 460. No thanks, I'm all set. More

dishonesty hello, i have been to stoneham ford a few times to buy a ford pickup which i have own since i got my license 38 yrs ago.1 time the finance manager tr hello, i have been to stoneham ford a few times to buy a ford pickup which i have own since i got my license 38 yrs ago.1 time the finance manager tried adding on a large sum of money he said he would consume if i purchase truck i was dealing on,i left the dealer frustrated.this time i made deal with sales manager and when i went back to finalize deal he said we agreed on other price which was completely false.2 times i think is enough to be swindled,check paper work before signing on line.i will not be back to stoneham ford again.i should have not gone back but thought things may be better. i am actually thinking about a chevy due to bad experiences with them. john,burlington ma More

Oil change The people are always very friendly but the wait was way to long! There are 4 bays and only 1 was available for just an oil change. There was only 1 c The people are always very friendly but the wait was way to long! There are 4 bays and only 1 was available for just an oil change. There was only 1 car in front of me and I waited over an hour to get my car in. More

Best Ford Dealership in New England! I have been buying Fords from other dealers for over 40 years and STONEHAM FORD is by far the best. With a large inventory, flexible sales, fair and h I have been buying Fords from other dealers for over 40 years and STONEHAM FORD is by far the best. With a large inventory, flexible sales, fair and honest advice and being very courteous - I can state enthusiastically and truthfully - my recent new MV purchase was pleasant. Brian Flaherty was great. More

Very pleasant experience. Kevin was a pleasure to deal with. He was very attentive to our needs. His personality made shopping for a new car more enjoyable. After delivery he Kevin was a pleasure to deal with. He was very attentive to our needs. His personality made shopping for a new car more enjoyable. After delivery he sat in the car going over all the options and menus with me for over an hour... He even set up my cell phone for me! As far as I'm concerned he went above and beyond. Thank you, Tom & Jan G. More

Easy Transaction and Factual Answers Bryan was extremely cognizant the vehicle was for my daughter and prepared a detailed list to safety feature without asking. He also was very helpful Bryan was extremely cognizant the vehicle was for my daughter and prepared a detailed list to safety feature without asking. He also was very helpful understanding our needs and budget. George was equally able to provide us with many different options for payment and had thoughtfully expressed which he felt was over the long term the best solution for our needs. More

Recall & Service -- Good I already filled out a review & I do not want to do another one. You need to get a better system of keeping track of who has completed a review & who I already filled out a review & I do not want to do another one. You need to get a better system of keeping track of who has completed a review & who has not. More

Good service experience They were careful and fixed everything to my satisfaction. The vehicle was serviced efficiently and was completed when I expected. Rental car service They were careful and fixed everything to my satisfaction. The vehicle was serviced efficiently and was completed when I expected. Rental car service was also available and appreciated More

Not the best first impression My first service visit for a 2016 Edge was mixed. I reported an issue with a warning light, a software upgrade problem, a recall, and an oil change. T My first service visit for a 2016 Edge was mixed. I reported an issue with a warning light, a software upgrade problem, a recall, and an oil change. The service rep was pleasant but told me there was no recall and I must be just not updating the software correctly--ok. In the end they kept the car two days because the software wouldn't update (hmm) and then ended up not updating with the latest version--the reason for the visit. I had to convince the service representative that there was a recall by specifically referencing the date and content of the letter from Ford. He finally followed up and learned that the recall part was not yet in but yes, there is a recall. The staff was friendly and the service hours reasonable. The work gets a B as they failed to pay attention and just re-loaded the same software version and kept the car for two days to do it. The entire process would have been more satisfactory had the staff believed me the on intake and been more careful with the work. It leads me to expect that every service will be a painful back and forth of explanation, clarification, and closely following up and that it may not be right the first time. That's not the best impression. More

Grease,Oil, Filter and Tire Rotation> Technician was outstanding in all procedures of his applications to my Taurus Vehicle. It took about 37 minutes and I was very satisfied when my vehic Technician was outstanding in all procedures of his applications to my Taurus Vehicle. It took about 37 minutes and I was very satisfied when my vehicle was ready,I always recommend quick lube tom my friends..... More