My entire experience with Stoneham Ford was dreadful. Their sales staff members, Lisa Canha and Chris Santarpio, were both unresponsive and would ignore my emails. I would ask them for information and not hear back from them despite the fact that I showed great interest in purchasing one of their high end vehicles. Chris Santarpio attempted to make me believe that once the current promotion ended, there would be no more promotions which we all know is a lie.
The sales manager was very insulting. He attempted to lowball me on my trade-in vehicle, offering far below the Kelly Blue Book trade-in value, even after admitting the vehicle was in excellent condition. On top of that, he was very rude in trying to tell me what I wanted in a vehicle rather than letting me decide for myself.
The dealership was not willing to negotiate price and let a $50K+ sale on a year old vehicle slip through their fingers knowing full well the new models would be arriving any day. This dealership has more vehicles than they know what to do with, which isn’t surprising since it’s obvious they don’t know how to sell them.