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Stoneham Ford
Stoneham, MA
247 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 247 reviews
February 15, 2017
Super Friendly People Brought a used car in that I was considering buying from a private seller to get a safety inspection. I wanted to make sure it was mechanically sound Brought a used car in that I was considering buying from a private seller to get a safety inspection. I wanted to make sure it was mechanically sound before purchasing. They said it would take an hour and fifteen minutes (brought it in at 8am and was out by 9:15am). Perfect timing and everyone was super friendly. More
by Chris Angelini
Employees Worked With
Joyal, Richard
February 14, 2017
Service for a recall.. I would highly recommend Ford Service Center in Stoneham, MA......they are very courteous and very helpful and my appointment went very smoothly. The I would highly recommend Ford Service Center in Stoneham, MA......they are very courteous and very helpful and my appointment went very smoothly. They have a shuttle service which solved my problem of how to get back and forth to my house after dropping my car off......I really appreciated that. All in all everything went really well and also in the past when I have had my car serviced there for various problems. More
by lordun2
Employees Worked With
Mike at the service desk., Mike Giangrande
February 12, 2017
Rear Brakes and Complete Lube Service on Mom Feb 6-2017 !! Ford Taurus: Outstanding customer service set me up with appointment for rear brakes replacement and rotate tires and complete lubeing, I received a c Ford Taurus: Outstanding customer service set me up with appointment for rear brakes replacement and rotate tires and complete lubeing, I received a call a few hours of getting home to say car was ready !! Car rides as good as new !!I feel very confident with Ford Motor Parts under my hood..!!I can-not say enough about the staff at Stoneham Ford, Stoneham, Ma as the best in the business..!!! More
by AIRCREW64
Employees Worked With
Rich-Customer Service !!-Paulo Figueirendo-Technician who done OutstandingService !!!!!!
February 10, 2017
Quick and Efficient I brought my 2008 Mercury Moutaineer in for issue with an engine light/bucking after 40 mph. The issue was quickly diagnosed, fixed, and all in one d I brought my 2008 Mercury Moutaineer in for issue with an engine light/bucking after 40 mph. The issue was quickly diagnosed, fixed, and all in one day. I also got an oil change while my car was there, so I was able to kill 2 birds with one stone. I would recommend Stoneham Ford to anyone who wants their vehicle fixed quickly, efficiently, and at a fair price. Thank you!!! More
by Mercury Mountaineer owner
Employees Worked With
Richie Silvestri
February 09, 2017
2016 F-150 Pick-up Bryan,Doug,&Aram made this 2nd experience as good as the first if not better Luv the truck especially the option package and color Thank you Bryan,Doug,&Aram made this 2nd experience as good as the first if not better Luv the truck especially the option package and color Thank you More
by Bob 0913
Employees Worked With
Doug Prentice, Aram Mooradian, Bryan Meuse
February 07, 2017
Great Sales Staff Dean was my salesman. Able to answer all my questions and got me the price I needed for my truck. Can not ask for much more than that. Thanks Dea Dean was my salesman. Able to answer all my questions and got me the price I needed for my truck. Can not ask for much more than that. Thanks Dean More
by diamond
Employees Worked With
DEAN
January 22, 2017
Nice people with no pushy sales routine. Bought a Ford Explorer at Stoneham with my wife. Very nice people that answered all of our questions. No issuses with our trade in. Came to a fair dea Bought a Ford Explorer at Stoneham with my wife. Very nice people that answered all of our questions. No issuses with our trade in. Came to a fair deal easily without any pushy sales routines that you get at other dealers. Wife made multiple trips there and was treated very well each time. More
by Tyler Durrden
Employees Worked With
Aram Mooradian, Mike Giangrande, Lisa Canha
December 30, 2016
quality of work. I brought my 2010 ford edge for brake work on Dec. 27 of this year. I wish I got the machanics name. When I picked up my edge and I mean this"that car I brought my 2010 ford edge for brake work on Dec. 27 of this year. I wish I got the machanics name. When I picked up my edge and I mean this"that care ran better than it did when it was new". Give that man a raise. Thank you for a job well done. Regards Ron. More
by diesel
Employees Worked With
I don't know his name
May 24, 2016
stay away from this place. The worst. service I ever have. I drop off my car at 8:45 AM. I wait till 4 PM I call to ask if my car was ready to be picked up and they told me the The worst. service I ever have. I drop off my car at 8:45 AM. I wait till 4 PM I call to ask if my car was ready to be picked up and they told me they haven't being able to bring my car Inside to check it. I wait for another two hours nobody call me so I called back the dealership. they told me they still haven't look my car yet. At 6:45 PM I went to pick up my car Was not fixed. I waisted my whole day for nothing. stay away from this place.very unprofessional and rude stuff. More
by Paul sal
Employees Worked With
Mike Giangrande
February 28, 2016
Quick lube nightmareIn writing this letter I am hoping to sa In writing this letter I am hoping to save another family from the financial hardship that my family has suffered due to a enormous mistake the quick In writing this letter I am hoping to save another family from the financial hardship that my family has suffered due to a enormous mistake the quick lube made I brought my ford excursion to the quick lube back in November 2015 for an oil change and filter changes within a few weeks I noticed a change in the way my truck drove on the highway once I got to 55 it would sort of struggle and buck so off to the mechanic turbo shortly after more Problems I don't know the technicial terms now I am a mom of five children so needless to say without a car is crazy now I take it to the mechanic has it for days tells me he found out the problem my truck which should have 4 gallons of oil in it has 8 gallons huh? Replaced high pressure oil pump and a couple of other parts she runs fine for a week or so and now she sits in my driveway cause I can no longer to afford to put money they into her I am saddened because I approach the quick lube manger and presented he with some invoice and he said he will see what he can do apparently nothing. How can this be my truck my only means of transportion is not drive able and I am not one to usually complain but your quick lube is 100 percent at fault sorry to be rude but I am frustrated when every dollars counts in life this set back is major I know this probably not gonna make a difference but I just had to put my frustration out there Tracey Cassidy More
by Momof5
Employees Worked With
Quick lube
