Stoneham Ford
Stoneham, MA
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Used online service to book appointment at the Quick Lane. Truck was worked on in a timely manner and at the scheduled appointment time. Service personnel were very nice and informative. Only disappoint Lane. Truck was worked on in a timely manner and at the scheduled appointment time. Service personnel were very nice and informative. Only disappointment was that they could not do the tire rotation on my F350 due to the long bed on it. Truck was too long for the lift necessary to do the tire rotation. More
Stoneham Ford was easy to deal with and worked hard to try and solve a very complicated issue. They tried multiple different things and worked fast. I would definitely return. try and solve a very complicated issue. They tried multiple different things and worked fast. I would definitely return. More
Saw vehicle online called Brian Flaherty to set up inspection and test drive of vehicle everything went very smooth with both Brian and Mike G.This is my sixth car from Stoneham Ford and have nothing inspection and test drive of vehicle everything went very smooth with both Brian and Mike G.This is my sixth car from Stoneham Ford and have nothing but a great experience with both sales and service departments . I must say that Brian Flaherty is the best ! Thanks again Bill Campbell More
UPDATE: I did speak to Steve, their service manager, to provide feedback and received a better experience chatting with him. I've never had a worse experience as a customer... I purchased an OEM dash ca provide feedback and received a better experience chatting with him. I've never had a worse experience as a customer... I purchased an OEM dash cam for my Mustang Mach-E, and unfortunately, made the mistake of selecting Stoneham Ford service to install (they were the closest with availability). I had paid for the installation with the parts, so I was stuck with them. Terrible experience with Jean (the person who answered the call), who after treating me like a child said "This IS the kind of service we offer." Then transferred me to their "Service Advisor," Mike who didn't know how long it would take to install a dash cam... and couldn't advise me for the life of him and instead snapped at me instead of helping me, wanting to just get me off the phone. TERRIBLE experience. Absolutely unprofessional. I couldn't talk to their supervisor since they claimed that their supervisor is out for the day... More
Great dealership. Billy Pollark was my salesman along with Chris Santarpio. I could not have asked for a better deal and terrific customer service. Chris on two occasi Billy Pollark was my salesman along with Chris Santarpio. I could not have asked for a better deal and terrific customer service. Chris on two occasions sat with me and reviewed every aspect of the car in detail and even told me to call him anytime if I ever had any questions. I also want to thank George Benn for giving. Me a good deal on the tire and wheel coverage. Please visit Stoneham Ford if you are looking for a great deal . I bought a new Ford Explorer and just love it. Thanks you Billy, Chris and George for a job well done . I am now a customer for life thanks to them. Larry Mulrey More
The most efficient and pleasant buying experience ever for me. Please ask for Brian McCarthy should you visit. He was the consummate professional and took care of me throughout this process. I couldn’t be for me. Please ask for Brian McCarthy should you visit. He was the consummate professional and took care of me throughout this process. I couldn’t be happy with this whole dealership experience. Sadly this is not the case with other dealers I have dealt with. More
I have purchased several vehicles and only bring my vehicles for service at Stoneham Ford. They employees are friendly, accommodating and professional! vehicles for service at Stoneham Ford. They employees are friendly, accommodating and professional! More