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Stoneham Ford

Stoneham, MA

4.7
247 Reviews

211 Main Street

Stoneham, MA

02180

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Showing 247 reviews

July 15, 2010

I leased my second Ford Escape from Stoneham Ford in May. Need I say, I love the vehicle. The salesman, Chris, was a pleasure to work with. I originally wanted an white Escape...he did everything he could More

by lizwa1964
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rivest & Vinny, Vinny Mogauro, Chris Rivest
June 28, 2010

Bryan was very helpful, and had the answers to all of our questions. if there was something he didn't know he went out of his way to get the answer for us. i would recommend him to anyone i knew looking fo More

by lgold7402
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Meuse, Bryan Meuse
April 21, 2010

John Melkonian in Finance was my point person as he guided me from Ford Lease (2007 Mustang) to the purchase of the same vehicle. I was impressed w/his professionalism and friendly manner. In previ More

by bwalsh15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Melkonian and...
November 30, 2009

They were very good in meeting my needs and helping me They were very good in meeting my needs and helping me get the car that I wanted. Also, fixed everything right away. the dealership is great to w More

by eo sully
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck in sales and Tom in service
November 17, 2009

From the first moment we walked into the dealership there was a feeling of low pressure and friendliness. Jeff spent a lot of time with us to help locate the right vehicle for us. I had done my homework rela More

by djburke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Towne, Doug Prentice
November 16, 2009

Vinny was extremly friendly and efficient. WE were always Vinny was extremly friendly and efficient. WE were always seen in a timley manner. It was a pleasant experience which I expected to be more More

by cdonovan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Mogauro, Vinny Mogauro
Nov 17, 2009 -

Stoneham Ford responded

Thank you for taking the time to review our dealership. Vinny has more than 30 years experience in the car business and we are lucky to have him at Stoneham Ford. We hope you enjoy your new Edge and will continue to have it serviced at our dealership. Our Service Department is where we truly shine.

November 09, 2009

Purchased a brand new truck. I was immediately helped. Sales associate did not try to upsell and he did not play any waiting games. I was given fair trade in value for my vehicle based on NADA and curren More

by dmrudy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
October 31, 2009

My experience at Stoneham Ford was the best vehicle buying experience I have ever had. I walked in and was immediately treated with respect. There were no sales tactics, no pressure and a very easy g More

by Maryma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rivest and John M., Chris Rivest
Nov 01, 2009 -

Stoneham Ford responded

Mary - Thank you very much for taking the time to write such a wonderful review! Chris is an excellent salesman and does a great job making customers feel comfortable. We hope you enjoy your new Escape and will visit us for service in the future.

September 18, 2009

I had been searching for a 2009 or 2010 Ford Escape Limited and was having no luck at all with any dealership; all any of them could tell me was that "We have none, we don't know when any more are comi More

by Mijaperry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Gagnon, Chris Rivest, John Malkonian, Doug Prentice, Doug Prentice, Chris Rivest
Oct 26, 2009 -

Stoneham Ford responded

Thank you for your patience during the Cash for Clunkers Program. It was a very difficult situation for our customers and staff and we appreciate you purchasing your new Escape from us. I hope you will use our Service Department in the future and recommend us to your family and friends. Mike Warwick Internet Director

September 14, 2009

Billy Pollack was extremely helpful with all aspects of the sale. He was a pleasure to work with. He answered every question and made me feel at ease about purchasing the new vehicle. All in All Stoneham F More

by aboccelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Pollack, Bill Pollack
Oct 26, 2009 -

Stoneham Ford responded

Congratulations on the purchase of your new vehicle! Bill Pollack is one of the best salespeople in the business and we are extremely fortunate to have him working at Stoneham Ford.

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