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Stoneham Ford
Stoneham, MA
247 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 247 reviews
June 01, 2021
Went to this dealer for the first time what a mistake,if you don't mind wasting your time,being told you need parts that you don't need being over charge and lied too then Stoneham Ford is for you,and its a you don't mind wasting your time,being told you need parts that you don't need being over charge and lied too then Stoneham Ford is for you,and its a dump... More
by mikejanko
Employees Worked With
Service dept.beware...
February 05, 2021
I have been going to Quick Lane at Stoneham Ford for over 10 years. To date I have had no issues with their service and customer service. They have quality people doing a consistently outstanding job. Rec 10 years. To date I have had no issues with their service and customer service. They have quality people doing a consistently outstanding job. Recently I bought a car from Stoneham Ford and we equally impressed with the sales person: David O'Shea as well. We impressed enough to recommend David to our son. He also bought a car there and is very pleased with David as well. I have nothing but praise for Stoneham Ford. Thank You Carl Mirabello More
by carlmirabello
Employees Worked With
Mike Giangrande
February 02, 2021
Went in for a couple small problem today. Dropped my truck off first thing and took the day off figuring I’d have to leave it for the day. ( now it did snow and the weather was crappy) call to check on truck off first thing and took the day off figuring I’d have to leave it for the day. ( now it did snow and the weather was crappy) call to check on my truck at 12:15 and was told my service advisor was at lunch and he would call me back. (No call) call back at 2pm and Mike tells me 3 guys call out at 8am, that aside he says he has 3 cars ahead of me and not sure they’ll be able to look at my truck today. Well why not call me at 8:30 and reschedule? I’m very reasonable guy but this unacceptable. Also seemed to have an attitude cause I didn’t by the truck from them More
by Sabreone
Employees Worked With
Mike in service
January 30, 2021
My car had to go in for a recall I dealt with Bob tea in My car had to go in for a recall I dealt with Bob tea in the service department he was wonderful it's not my first trip there I go to Stoneham Ford My car had to go in for a recall I dealt with Bob tea in the service department he was wonderful it's not my first trip there I go to Stoneham Ford for everything even though I live in Winthrop and bought my car at a different Ford dealer so that says a lot about the employees at Stoneham Ford this is the second time I have had Bob as a service person and he knows his job inside and out he's good at it he's courteous is polite he's helpful More
by Lilgal
Employees Worked With
Service Dept Bob T. Great at his job
January 05, 2021
This, over 35 years of buying cars, is the BEST dealership I've ever dealt with, they care about their customers!! I will always do business with Stoneham Ford dealership I've ever dealt with, they care about their customers!! I will always do business with Stoneham Ford More
by tarsboston
Employees Worked With
Mike Doherty
September 24, 2020
Great job that my dealer could not fix. Robert Troiani the service manager was excellent and very helpful. My previous dealer did work on the electrical system and managed to have some wiring shortout. T the service manager was excellent and very helpful. My previous dealer did work on the electrical system and managed to have some wiring shortout. They were not able to fix the problem, or find it. More
by peterrossettijr
Employees Worked With
Robert Troiani was a great help. Excellent job!
August 03, 2020
Crooks I emailed regarding a 2017 Ford Edge Sports on their used lot. The lady that responded gave me a price $300.00 less than in their on line advertiseme I emailed regarding a 2017 Ford Edge Sports on their used lot. The lady that responded gave me a price $300.00 less than in their on line advertisement. Just days later they dealership marked this exact vehicle UP $1,500.00 after I inquired in it. According to the Carfax report they have had the vehicle kicking around for sale for 8 months now, and someone finally showed an interested and they go UP on the price. CROOKS! More
by Big Mistake
Employees Worked With
Nicole Masson
July 01, 2020
Working with Brian Meuse was very easy and I would definitely recommend him to others. The sales manager worked with me for final deal and I purchased 2 vehicles definitely recommend him to others. The sales manager worked with me for final deal and I purchased 2 vehicles More
by mikem
Employees Worked With
George Benn, Bryan Meuse
January 02, 2020
Service dept is horrible. 3K and still the same problem. Taking the vehicle to another dealer. Stoneham Ford people act like they are doing you a favor by working on your vehicle. Taking the vehicle to another dealer. Stoneham Ford people act like they are doing you a favor by working on your vehicle. More
by MAT
Employees Worked With
Pat in Service.
