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Stoneham Ford
Stoneham, MA
247 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 247 reviews
December 31, 2019
The sales manager “Dave?” is a bully. Associates are really kind and respectful but in the end, you’re stuck with an “experienced” hassler that will give you outrageous numbers and dare to basically com really kind and respectful but in the end, you’re stuck with an “experienced” hassler that will give you outrageous numbers and dare to basically come over and give you a goodbye. Textbook reason why people hate purchasing cars. More
by Ozan
Employees Worked With
Ryan Maguire
April 11, 2019
Review of SERVICE DEPT ONLY I would give the sales ,rental and quick lane 5 stars but the service dept is at best a 2 star!! Difficult time getting an appointment for a factory r I would give the sales ,rental and quick lane 5 stars but the service dept is at best a 2 star!! Difficult time getting an appointment for a factory recall. Finally got appointment and brought car in at 7 am. Was told the car would be ready that day. Was then told late in the afternoon the job wasn’t done and they’d need the car till next ! Unplanned inconvenience!!! Then next day was called to say car was ready but one part of repair was not complete since they needed to order the part!! Why didn’t they figure that out the day before.?? I told them forget it and picked up my car !!! Very surprised because we are extremely pleased with the sales, rental and quick lane depts and frequent them often! More
by Tmcrn
Employees Worked With
Mike Giangrande
January 25, 2019
Trustworthy and Approachable Walked into the dealership after inquiring about a Mustang online. Ryan, Kevin and George were absolutely fantastic. No gimmicks or shiesty tactics du Walked into the dealership after inquiring about a Mustang online. Ryan, Kevin and George were absolutely fantastic. No gimmicks or shiesty tactics during the entire process. I provided my terms and what I was comfortable with and they worked with me the entire way. After dealing with another dealership a couple of years ago, I was warry to contact. But the atmosphere was friendly and everyone was direct with me. What an introduction to the dealership. Smooth and easy. Can't wait to give them future business come time to upgrade. More
by VHForever
Employees Worked With
George Benn, Ryan Maguire, Kevin McDonald
January 04, 2019
Awful people Salesman, Eric was the absolute worst. I purchased a recent work truck from them and last minute they switched trucks on me which did not have featur Salesman, Eric was the absolute worst. I purchased a recent work truck from them and last minute they switched trucks on me which did not have features I wanted. When called to complain they basically acted like children. Never go there, these are the quintessential scumy car salesmen. New cars should be received the exact way you want it. 35k for a truck without features I wanted and sticker residue on radio display. More
by Jshute513
Employees Worked With
Eric Yurcisin
August 03, 2018
No service available Purchased an Edge in November and put only 10k miles on it when the electronics started to shut off for no reason. Called Stoneham service departmen Purchased an Edge in November and put only 10k miles on it when the electronics started to shut off for no reason. Called Stoneham service department and they told me they couldn’t fit me in for almost 3 weeks. I had no wipers, directional signals and they expected me to wait for 3 weeks. No offer to call around to find another place, no offer to try to squeeze me in. Nothing except an obligatory “ I am sorry”. I have owned cars from Toyota and Chevy and have never experienced this type of service from the dealership. Do not purchase a car from Stoneham Ford because you will never be able to get it serviced in an emergency or in a reasonable time frame for scheduled maintenance. More
by Dcame
Employees Worked With
Mike Giangrande
July 28, 2018
Rich In Service was excellent Rich in service was excellent. Very good to work with. I got the vehicle back in a day as he promised. I would highly recommend Stoneham Ford To any I Rich in service was excellent. Very good to work with. I got the vehicle back in a day as he promised. I would highly recommend Stoneham Ford To any I know More
by TonyC
Employees Worked With
George Benn, Wayne Previdi, Ryan Maguire
June 15, 2018
Rich Silveresto provides excellent service in Service Dept. I love Stoneham Ford..excellent professional service...friendly, helpful, kind personal and on time delivery...best in the business, The employees at I love Stoneham Ford..excellent professional service...friendly, helpful, kind personal and on time delivery...best in the business, The employees at Stoneham Ford do everything and everything possible for you to get you in and out as quickly as possible. . .. More
by readingwoods
Employees Worked With
Rich Silvesteri - Bob in Service...excellent...
June 07, 2018
Used car purchase Was in the market for a used vehicle and Kevin McDonald was able to get me in a vehicle that fit my budget and was able to drive away in less than 48 Was in the market for a used vehicle and Kevin McDonald was able to get me in a vehicle that fit my budget and was able to drive away in less than 48 hours. George Benn was the finance person and was very helpful as well! More
by doedcar
Employees Worked With
George Benn, Kevin McDonald
June 04, 2018
New Ford, couldn’t be happier Suggested to try Stoneham Ford after 20 plus years at another Ford Dealer. Salesperson was wonderful. Patient and intuitive he was able to get me i Suggested to try Stoneham Ford after 20 plus years at another Ford Dealer. Salesperson was wonderful. Patient and intuitive he was able to get me into the car I wanted and on the road the next day. More
by Cadilks
Employees Worked With
George Benn, Kevin McDonald
June 04, 2018
Excellent service!! Rich at Stoneham Ford Service Dept took great care of my truck! He got it in and had it repaired as quickly as he could and did it for a very reasonab Rich at Stoneham Ford Service Dept took great care of my truck! He got it in and had it repaired as quickly as he could and did it for a very reasonable price! More
by TC1
Employees Worked With
Rich
