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Stoneham Ford - Service Center

Stoneham, MA

4.3
103 Reviews
Call Service Center (781) 438-0490

104 Reviews of Stoneham Ford - Service Center

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September 22, 2025

Great experience. Fast efficient and everyone was friendly to deal with. Thank you for everything. More

by MLORING1619
Recommend Dealer
Yes
Employees Worked With
Bill Pollack
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September 21, 2025

From setting up the appointment to having the van returned by their staff, the whole process was very easy. The liason kept me in the loop. I was most impressed that the electrical problem was diagno More

by BILLOOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig, Steve , Bryan.
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Sep 21, 2025 -

Stoneham Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Stoneham Ford!

September 20, 2025

The best service I ever had very thorough and completely explained my situation thank you More

by Budyczar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Sep 20, 2025 -

Stoneham Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Stoneham Ford. We look forward to having you as one of our valued customers for many more years to come!

September 19, 2025

Terrible customer service . They had my car 4 days without a diagnosis. I had to tow it to a mechanic who fixed the problem in 2 hours! More

by dfavorat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave O'Shea
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 19, 2025

I only wanted a mechanic for 5 minutes to listen to a noise. It took 2 weeks to get an appointment. Luckily nothing bad happened while I waited. Unfortunately the noise did not happen when he listened. 4 More

by T.P
Recommend Dealer
No
Employees Worked With
Pat Somma and Nicholas Capiello
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September 19, 2025

My quick lane experiences have been superb. Efficient, friendly and got the job done in a timely fashion. More

by nardonesu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above - I used quicklane
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Sep 19, 2025 -

Stoneham Ford responded

Thanks for sharing about your experience with Stoneham Ford. We appreciate your business and hope to see you again soon!

September 19, 2025

I appreciate how well information was communicated, and the way a plan was formed to complete the repairs with special order parts. Everyone was very helpful and polite. More

by sbkavanaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig, Steve
Report | Print
Sep 19, 2025 -

Stoneham Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 18, 2025

I came from another dealer. The service and the experience I had here was awesome on this visit. I will use Stoneham Ford for all my future auto services. More

by bvon55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Nick and Nick in quick lane.
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Sep 19, 2025 -

Stoneham Ford responded

Thanks for sharing your thoughts about your experience with Stoneham Ford. We appreciate your business and hope to see you again soon!

September 18, 2025

Good scheduling great pick up service helpful valet complete communication with the service manager who understood your concerns.Valet told service to check brakes for noises. Overall great. More

by Dave G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Chapman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2025 -

Stoneham Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Stoneham Ford. We look forward to having you as one of our valued customers for many more years to come!

September 18, 2025

I was very pleased with the service. Done in time with no issues. Thank you. More

by PDSTEINBERG41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat in Service
Report | Print
Sep 18, 2025 -

Stoneham Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Stoneham Ford. We look forward to having you as one of our valued customers for many more years to come!

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