Stoneham Ford - Service Center

car rental First time leaving a vehicle and the rental car I was given ended up having very little coolant/water in the radiator so the High Temp light kept comi First time leaving a vehicle and the rental car I was given ended up having very little coolant/water in the radiator so the High Temp light kept coming on while driving on Rte 128, then I had to bring it back so I could pick up another one. Good thing I added water to it for the return trip. I think the right thing should have been for Stoneham Ford to bring the other loaner to me. This will not stop me from using your services again but it didn't leave a good first impression. More

Super Friendly People Brought a used car in that I was considering buying from a private seller to get a safety inspection. I wanted to make sure it was mechanically sound Brought a used car in that I was considering buying from a private seller to get a safety inspection. I wanted to make sure it was mechanically sound before purchasing. They said it would take an hour and fifteen minutes (brought it in at 8am and was out by 9:15am). Perfect timing and everyone was super friendly. More

Service for a recall.. I would highly recommend Ford Service Center in Stoneham, MA......they are very courteous and very helpful and my appointment went very smoothly. The I would highly recommend Ford Service Center in Stoneham, MA......they are very courteous and very helpful and my appointment went very smoothly. They have a shuttle service which solved my problem of how to get back and forth to my house after dropping my car off......I really appreciated that. All in all everything went really well and also in the past when I have had my car serviced there for various problems. More

Rear Brakes and Complete Lube Service on Mom Feb 6-2017 !! Ford Taurus: Outstanding customer service set me up with appointment for rear brakes replacement and rotate tires and complete lubeing, I received a c Ford Taurus: Outstanding customer service set me up with appointment for rear brakes replacement and rotate tires and complete lubeing, I received a call a few hours of getting home to say car was ready !! Car rides as good as new !!I feel very confident with Ford Motor Parts under my hood..!!I can-not say enough about the staff at Stoneham Ford, Stoneham, Ma as the best in the business..!!! More

Quick and Efficient I brought my 2008 Mercury Moutaineer in for issue with an engine light/bucking after 40 mph. The issue was quickly diagnosed, fixed, and all in one d I brought my 2008 Mercury Moutaineer in for issue with an engine light/bucking after 40 mph. The issue was quickly diagnosed, fixed, and all in one day. I also got an oil change while my car was there, so I was able to kill 2 birds with one stone. I would recommend Stoneham Ford to anyone who wants their vehicle fixed quickly, efficiently, and at a fair price. Thank you!!! More

quality of work. I brought my 2010 ford edge for brake work on Dec. 27 of this year. I wish I got the machanics name. When I picked up my edge and I mean this"that car I brought my 2010 ford edge for brake work on Dec. 27 of this year. I wish I got the machanics name. When I picked up my edge and I mean this"that care ran better than it did when it was new". Give that man a raise. Thank you for a job well done. Regards Ron. More

Mechanic work Hi Guys another visit to Stoneham ford with my 2012 mustang GT for go fast parts and mechanic Mark Henriksen .Again hit it out of the park what a grea Hi Guys another visit to Stoneham ford with my 2012 mustang GT for go fast parts and mechanic Mark Henriksen .Again hit it out of the park what a great mechanic also you couldn't meet a nicer gentlemen.!!!!!!!!!!! On another note I have the pleasure of meeting there service advisor Bill Campbell on a few occasions and let me tell you what a nice man a real gentleman he goes above and beyond to make sure all your needs are met so again thank you Mark and Bill..!!!!!!!!!!!!Sincerely DEWEY SYLVESTER More

Very rude to deal with and not helpful I bought a 2010 ford mustang saleen at a out of state dealer and took it to Stoneham Ford because it was closer to home I took it in for a clutch iss I bought a 2010 ford mustang saleen at a out of state dealer and took it to Stoneham Ford because it was closer to home I took it in for a clutch issue the car would not go into gear. Made ann appointment with service the car sat outside for a week I made serval calls then they finally called me back I was told they needed $4,500 before even taking a look how can you assume that without taking it apart ! I know it's not covered under warranty I did some research with friend online and we found that ford was having issues with the shear pins . I brought it to there attention they still wanted to charge me $4,500 I contacted a ford motor company rep the rep. Told me all was covered by ford no charge. But Stoneham ford still wanted to charge me ???? After 3 weeks of back and fourth on the phone it was finally done from what I see the owner , service manager were trying to screw me seeing that ford covered it....we all know dealers don't like warranty work!!! Finally was told car was ready got a call saying car wasn't right ? After they installed a slave cylinder , brake booster and finally car was ready I got the impression that this dealer wasn't experienced to deal with this. picked up that night car was filthy the shifter boot had a tear must have done it when trans removed and firewall was scratched there was grease etc. all over car interior this is coming from a guy that loves his cars I'm disappointed on how this was handled. Thankfully I found the story about the shear pins I can only imagine how others that don't know how to deal with these issues and how extra money this dealer is making $$$$$$ P.S. This is the first review ever in my life and I've owned allot of vehicles !!!! I do believe in second changes I brought the same car back for heat exchange door noise I was told they ordered the parts etc. car sat for a week again this is where I've never heard of a service manager calling customer back and saying that there not qualified to do the work!!! I thought he was kidding but he wasn't. Went to pick up the car there's a scratch on the fender and I did a walk thru with service I'm not a picky guy but you should get it back the way it was left there Steve informed me it would be fixed. 3 hrs later I get a call from him saying the owner wouldn't fix it ??? I'm very disappointed on the outcome I'm sick to my stomach that a dealer would treat a customer like this. I'm very well known in the car business I'm a very loyal customer. I feel very bad that it came to this !! At this point it will be in the courts hands....to anybody looking for service please do your research so this doesn't happen to you.... Was this review helpful to you? More