Stoneham Ford - Service Center

I purchased a new F150 at a different dealer and took it to Stoneham Ford because it was closer to me home on the 26th of Dec. I took it in for a rattle in the drivers door I waited @ 4 hrs. Then they tell to Stoneham Ford because it was closer to me home on the 26th of Dec. I took it in for a rattle in the drivers door I waited @ 4 hrs. Then they tell me the body shop has to work on it but they won't be back until after the holidays so I left my number and they said "we'll give you a call in a week or two", after 3 weeks I called them so they scheduled for me to bring it in Thursday I dropped it off reset the trip odometer came back that night to pick it up noticed they put 15.1 miles on the truck it wasn't till I got home that I found the truck bed had scratches and gouges in it so immediately I called and they told me to bring it in so they could look at it so I took more time off from work to bring it in for Bob to tell me "they didn't do that and there's nothing we could do" I said how do you explain the 15.1 miles and he said we drove it around the block a couple of times, in disgust I left and went a carwash only to find out my power mirrors didn't work now it's my 4th trip and more time from work, the tech forgot to connect the mirrors back up, buy the way I never put a thing in the truck bed until I got a bed liner, I still haven't put anything in the bed until I get this resolved and it won't be through Stoneham Ford but it will be through AG's office! More

Sales department was good. Service is a nightmare. some employees are downright rude and not willing to help. I will never go here for service again. employees are downright rude and not willing to help. I will never go here for service again. More

Hello, We have been doing business with Stoneham Hello, We have been doing business with Stoneham Ford for over twenty years and have not had any problems. We have bought 4 cars from the deale Hello, We have been doing business with Stoneham Ford for over twenty years and have not had any problems. We have bought 4 cars from the dealership with the most recent being 6 months ago. So most recently my son gets a flat tire and calls "AAA". The lug bolts are on so tight that they get stripped. The "AAA" person says he needs to tow it someplace. So my son calls me on the phone and asks me where he can tow it to. My son has a Mercury Grand Marquis that his Grandfather gave him with still less than 20,000 miles on it. I told my son to have the car towed to Stoneham Ford. He had a problem with his headlights and I thought maybe they could look at the headlight problem after they replace the tire. My son got the flat on a Tuesday night and the car was towed to Stoneham Ford. My wife went into Stoneham Ford Wednesday morning at about 8:00AM. OK so all that needed to be done was to replace a tire. So the car sat on the lot till Friday. Joel the service rep. told me they may get to it Monday at the earliest! We're talking about a tire here!!! I understand the car was towed in without an appointment but come on it's a tire!! Joel stated we needed a new rim and new battery and a host of other goodies. I had the car towed from Stomeham Ford to Cambridge tire. It turns out that there is no problem with the rim ($160.00) quoted by Joel. Oh it gets better. The dome light was switched on while trying to fix the flat tire so it drained the battery (Joel's price $150.00. I don't mind paying for repairs but I'm not a fool. This is disgraceful. I can't believe companies are still doing this. So if you don't want to get your flat tire fixed and want to be over charged go see Joel. I am so disappointed. I had Stoneham Ford order me an Escape Hybrid 5 years ago so they would get the business and I could have walked into York Ford and bought it on the spot. We will not be buying any cars from Stoneham Ford. Sincerely, F.Martin More

John Melkonian in Finance was my point person as he guided me from Ford Lease (2007 Mustang) to the purchase of the same vehicle. I was impressed w/his professionalism and friendly manner. In previ guided me from Ford Lease (2007 Mustang) to the purchase of the same vehicle. I was impressed w/his professionalism and friendly manner. In previous visits to Stoneham Ford for regular maintenance and service the staff Steve, Tom, and Bob were always gracious and 'to the point.' If I knew the names of the Fast Lube area I'd give them kudos as well. Thank you. A loyal and satisfied customer. Brian Walsh Burlington, MA More