Stoneham Ford - Service Center

Stoneham Ford is the best from the ownership to the service staff. With 3 new car purchases along with many service visits through Stoneham Ford I won't go anywhere else. service staff. With 3 new car purchases along with many service visits through Stoneham Ford I won't go anywhere else. More

Service dept was Courteous and kept us informaed about progress was a quick turn around progress was a quick turn around More

Great dealership my oil change and new wiper blades were done perfectly and fast. What else would a customer want. Great people. done perfectly and fast. What else would a customer want. Great people. More

Always great service. Highly recommend . If there are issues that they uncover when doing an oil change, they will recommend a reasonable fix. Highly recommend . If there are issues that they uncover when doing an oil change, they will recommend a reasonable fix. More

Stoneham Ford always provides top rate service. From the friendliness of the service writers to the quality of work by their technicians it makes perfect sense to use them for your repairs. From the friendliness of the service writers to the quality of work by their technicians it makes perfect sense to use them for your repairs. More

I have been going here for oil changes and service for years with several trucks I have owned. Now that my factory warranty is up, I was told by a rude service rep that hey are only servicing vehicles tha years with several trucks I have owned. Now that my factory warranty is up, I was told by a rude service rep that hey are only servicing vehicles that were purchased here and he told me to go where I purchased the vehicle. I purchased my truck from Muzi because I got the best deal and they had what I was looking for. Muzi is now out of business. So thanks Stoneham Ford for just blowing me off and leaving me stranded.... Worse customer service experience I have ever had. Take your vehicle to another dealer if you want someone who cares about you buying a Ford. More

Service department replaced parts and forced me to pay for it. That’s about as good as their service got. I got an estimate for $1,250.00 to replace turbo coolant lines on my truck, discussed with Mike th for it. That’s about as good as their service got. I got an estimate for $1,250.00 to replace turbo coolant lines on my truck, discussed with Mike that it may be higher since the exhaust manifold and studs may need to be replaced (as studs break off sometimes in the head and have to be replaced) which could increase the cost to $1,650. I said ok to the $1,650 and got a bill for $2,021. Why? They said they had to remove the starter and replace it to get the manifold out. Why did they replace the starter? Because they claimed the wiring was bad on it and they couldn’t reinstall it. Did they call and get the ok from me? No. Now considering I don’t have a lift to qualify their statement (as the starter never gave me any problems and that’s not what I was there for) I cannot confirm their claim. A conversation with Mike and the service manager Steve W. was useless and both Mike and Steve started yelling at me claiming I was in the wrong for pointing out their massive screw up. So this is the type of service you can expect. Read the negative reviews first! They’ll tell you everything you need to know about their “ford certified quality workmanship”. Better yet, find a local trusted mechanic and give them the business. More