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Stoneham Ford - Service Center

Stoneham, MA

4.0
88 Reviews

88 Reviews of Stoneham Ford - Service Center

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March 25, 2023

Service dept was Courteous and kept us informaed about progress was a quick turn around More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
March 17, 2023

Great dealership my oil change and new wiper blades were done perfectly and fast. What else would a customer want. Great people. More

by Rsil4011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lube
January 04, 2023

Always great service. Highly recommend . If there are issues that they uncover when doing an oil change, they will recommend a reasonable fix. More

by JED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician and service desk
July 19, 2022

Stoneham Ford always provides top rate service. From the friendliness of the service writers to the quality of work by their technicians it makes perfect sense to use them for your repairs. More

by Gtark719
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
June 19, 2022

I have been going here for oil changes and service for years with several trucks I have owned. Now that my factory warranty is up, I was told by a rude service rep that hey are only servicing vehicles tha More

by tony1b2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
December 23, 2021

Service department replaced parts and forced me to pay for it. That’s about as good as their service got. I got an estimate for $1,250.00 to replace turbo coolant lines on my truck, discussed with Mike th More

by dmitry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Dougherty and Steve W.
October 16, 2021

They are amazing! They make everything so easy and they are great at communication! Great service and the work is always done right the first time! More

by dentremont105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Benn, Bryan Meuse, Lisa Canha, Ryan Maguire
Oct 18, 2021 -

Stoneham Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

August 08, 2021

Tried to get reimbursed for emergency service. Attitude behind counter. More

by dancogan75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Aug 13, 2021 -

Stoneham Ford responded

Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Stoneham Motor Co Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact our Service Manager, Steve Laudadio, at (877) 204-2822 ext. 104 at your earliest convenience and we will do our best to make this right.

June 01, 2021

Went to this dealer for the first time what a mistake,if you don't mind wasting your time,being told you need parts that you don't need being over charge and lied too then Stoneham Ford is for you,and its a More

by mikejanko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept.beware...
Jun 04, 2021 -

Stoneham Ford responded

Hi, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please contact our Service Manager, Steve Laudadio, at (877) 204-2822 ext. 104. at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

Jun 05, 2021 -

mikejanko responded

Fool me once shame on you, fool me twice shame on me...

February 05, 2021

I have been going to Quick Lane at Stoneham Ford for over 10 years. To date I have had no issues with their service and customer service. They have quality people doing a consistently outstanding job. Rec More

by carlmirabello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giangrande
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