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Stoneham Ford - Service Center

Stoneham, MA

4.1
89 Reviews

89 Reviews of Stoneham Ford - Service Center

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February 05, 2021

I have been going to Quick Lane at Stoneham Ford for over 10 years. To date I have had no issues with their service and customer service. They have quality people doing a consistently outstanding job. Rec More

by carlmirabello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giangrande
February 02, 2021

Went in for a couple small problem today. Dropped my truck off first thing and took the day off figuring I’d have to leave it for the day. ( now it did snow and the weather was crappy) call to check on More

by Sabreone
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike in service
Feb 06, 2021 -

Stoneham Ford responded

Hello, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact our Service Manager, Steve Laudadio, at (877) 204-2822 ext. 104. at your earliest convenience and we will do our best to make this right.

January 30, 2021

My car had to go in for a recall I dealt with Bob tea in My car had to go in for a recall I dealt with Bob tea in the service department he was wonderful it's not my first trip there I go to Stoneham Ford More

by Lilgal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept Bob T. Great at his job
January 05, 2021

This, over 35 years of buying cars, is the BEST dealership I've ever dealt with, they care about their customers!! I will always do business with Stoneham Ford More

by tarsboston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doherty
September 24, 2020

Great job that my dealer could not fix. Robert Troiani the service manager was excellent and very helpful. My previous dealer did work on the electrical system and managed to have some wiring shortout. T More

by peterrossettijr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Troiani was a great help. Excellent job!
January 02, 2020

Service dept is horrible. 3K and still the same problem. Taking the vehicle to another dealer. Stoneham Ford people act like they are doing you a favor by working on your vehicle. More

by MAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pat in Service.
April 11, 2019

Review of SERVICE DEPT ONLY I would give the sales ,rental and quick lane 5 stars but the service dept is at best a 2 star!! Difficult time getting an appointment for a factory r More

by Tmcrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Giangrande
August 03, 2018

No service available Purchased an Edge in November and put only 10k miles on it when the electronics started to shut off for no reason. Called Stoneham service departmen More

by Dcame
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Giangrande
Aug 06, 2018 -

Stoneham Ford responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Stoneham Motor Co Inc. We would like the chance to talk to you further so please do call us at (877) 204-2822 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

July 29, 2018

Rich In Service was excellent Rich in service was excellent. Very good to work with. I got the vehicle back in a day as he promised. I would highly recommend Stoneham Ford To any I More

by TonyC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Benn, Wayne Previdi, Ryan Maguire
Aug 01, 2018 -

Stoneham Ford responded

We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 15, 2018

Rich Silveresto provides excellent service in Service Dept. I love Stoneham Ford..excellent professional service...friendly, helpful, kind personal and on time delivery...best in the business, The employees at More

by readingwoods
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Silvesteri - Bob in Service...excellent...
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