Stoneham Ford - Service Center

Excellent service!! Rich at Stoneham Ford Service Dept took great care of my truck! He got it in and had it repaired as quickly as he could and did it for a very reasonab Rich at Stoneham Ford Service Dept took great care of my truck! He got it in and had it repaired as quickly as he could and did it for a very reasonable price! More

customer Service I dropped off my 2016 Ford Fusion Sunday night for a recall problem. Monday morning around 9:00 am I got a call from Rich Silvestri saying the car was I dropped off my 2016 Ford Fusion Sunday night for a recall problem. Monday morning around 9:00 am I got a call from Rich Silvestri saying the car was ready. They also checked out a horn issue for me. It was quick and easy. Rich has also taken care of previous issues with my car in a friendly and timely way. This is the first Ford I bought 2 years ago, but I have purchased other cars from the Melkonian family before at North Reading Subaru. It has always been a satisfying experience. Stan Mills More

Wheel Bearing Repair My 2013 Escape developed a noise in the rear of the car. I stopped by Stoneham Ford and spoke to Service Writer rich Silvestri to see if they could l My 2013 Escape developed a noise in the rear of the car. I stopped by Stoneham Ford and spoke to Service Writer rich Silvestri to see if they could look at it. He said they could actually look at it that day. Within a couple of hours Technician James Flanagan had diagnosed the issue as a bad rear wheel bearing and repaired it. I appreciate the prompt and profession service. Thank you Rich and James. More

Top notch service I recently had a significant amount of work done (and at significant cost) on my F-150. I got top service from Rich Silvestri. He took a lot of time t I recently had a significant amount of work done (and at significant cost) on my F-150. I got top service from Rich Silvestri. He took a lot of time to understand my unique warranty terms and was able to maximize these benefits from my policy. It was clearly was an arduous task for him but he was a true advocate going the extra mile to prove coverage. He also was very helpful in explaining the best options for my situation. I had to make multiple trips to complete the work and Rich was very helpful throughout the process, even securing a loaner vehicle at the last minute. He is the best and I will continue to seek him out. More

Ford Escape in for first service I worked with Dean Bennett in Sales to buy the car and Rich Silvestri in Service, both were a pleasure to work with, professional and responsive to ev I worked with Dean Bennett in Sales to buy the car and Rich Silvestri in Service, both were a pleasure to work with, professional and responsive to every concern I had regarding the purchase/servicing to my vehicle. I would recommend Stoneham Ford Sales and Service without reservation!!! keep up the good work!! More

Top Notch Service as always! Vehicle was in for it's first oil change which was discounted with a coupon they sent me. It was in and out in timely manner and everything was checke Vehicle was in for it's first oil change which was discounted with a coupon they sent me. It was in and out in timely manner and everything was checked and topped off. They also scanned the truck for the door keypad code which we lost and they did not charge us. We have purchased 3 vehicles in three years from Stoneham Ford and all three are serviced there. No one else touches our vehicles. More

Service visit for recall From the receptionist who scheduled the appointment for my Ford Escape door latch recall to returning the loaner car I could not have received better From the receptionist who scheduled the appointment for my Ford Escape door latch recall to returning the loaner car I could not have received better service. I've been a Ford owner for years and recently moved to the area. This is by far the best Ford dealership I have ever been to. More

Excellent customer service My Ford Focus had a door latch recall and everything went really well! Customer service is the best! A great experience on January 26th! Thank you! My Ford Focus had a door latch recall and everything went really well! Customer service is the best! A great experience on January 26th! Thank you! More

Excellent Service Went in for an oil change. Service was fast and staff very courteous, Have never had any problems in the 20+ yeas that I've been going there Went in for an oil change. Service was fast and staff very courteous, Have never had any problems in the 20+ yeas that I've been going there More

Quick, professional, courteous Dropped car off for engine light and 2 recalls, car was ready in less than 4 hours. Amazing people there...great to work with. very professional Dropped car off for engine light and 2 recalls, car was ready in less than 4 hours. Amazing people there...great to work with. very professional More