Stoneham Ford - Service Center

I have been going here for oil changes and service for years with several trucks I have owned. Now that my factory warranty is up, I was told by a rude service rep that hey are only servicing vehicles tha years with several trucks I have owned. Now that my factory warranty is up, I was told by a rude service rep that hey are only servicing vehicles that were purchased here and he told me to go where I purchased the vehicle. I purchased my truck from Muzi because I got the best deal and they had what I was looking for. Muzi is now out of business. So thanks Stoneham Ford for just blowing me off and leaving me stranded.... Worse customer service experience I have ever had. Take your vehicle to another dealer if you want someone who cares about you buying a Ford. More

Service department replaced parts and forced me to pay for it. That’s about as good as their service got. I got an estimate for $1,250.00 to replace turbo coolant lines on my truck, discussed with Mike th for it. That’s about as good as their service got. I got an estimate for $1,250.00 to replace turbo coolant lines on my truck, discussed with Mike that it may be higher since the exhaust manifold and studs may need to be replaced (as studs break off sometimes in the head and have to be replaced) which could increase the cost to $1,650. I said ok to the $1,650 and got a bill for $2,021. Why? They said they had to remove the starter and replace it to get the manifold out. Why did they replace the starter? Because they claimed the wiring was bad on it and they couldn’t reinstall it. Did they call and get the ok from me? No. Now considering I don’t have a lift to qualify their statement (as the starter never gave me any problems and that’s not what I was there for) I cannot confirm their claim. A conversation with Mike and the service manager Steve W. was useless and both Mike and Steve started yelling at me claiming I was in the wrong for pointing out their massive screw up. So this is the type of service you can expect. Read the negative reviews first! They’ll tell you everything you need to know about their “ford certified quality workmanship”. Better yet, find a local trusted mechanic and give them the business. More

I have been going to Quick Lane at Stoneham Ford for over 10 years. To date I have had no issues with their service and customer service. They have quality people doing a consistently outstanding job. Rec 10 years. To date I have had no issues with their service and customer service. They have quality people doing a consistently outstanding job. Recently I bought a car from Stoneham Ford and we equally impressed with the sales person: David O'Shea as well. We impressed enough to recommend David to our son. He also bought a car there and is very pleased with David as well. I have nothing but praise for Stoneham Ford. Thank You Carl Mirabello More

My car had to go in for a recall I dealt with Bob tea in My car had to go in for a recall I dealt with Bob tea in the service department he was wonderful it's not my first trip there I go to Stoneham Ford My car had to go in for a recall I dealt with Bob tea in the service department he was wonderful it's not my first trip there I go to Stoneham Ford for everything even though I live in Winthrop and bought my car at a different Ford dealer so that says a lot about the employees at Stoneham Ford this is the second time I have had Bob as a service person and he knows his job inside and out he's good at it he's courteous is polite he's helpful More

This, over 35 years of buying cars, is the BEST dealership I've ever dealt with, they care about their customers!! I will always do business with Stoneham Ford dealership I've ever dealt with, they care about their customers!! I will always do business with Stoneham Ford More

Great job that my dealer could not fix. Robert Troiani the service manager was excellent and very helpful. My previous dealer did work on the electrical system and managed to have some wiring shortout. T the service manager was excellent and very helpful. My previous dealer did work on the electrical system and managed to have some wiring shortout. They were not able to fix the problem, or find it. More