Stoneham Ford - Service Center

Not proactive Brought vehicle for 2 recalls, then they did the vehicle report card(which shows they check wear on tires, battery etc). Now when i dropped off the ve Brought vehicle for 2 recalls, then they did the vehicle report card(which shows they check wear on tires, battery etc). Now when i dropped off the vehicle I had 2 icon lights on indicating low tire pressure. With the cold weather that week had to add air. Now if the technician drove the vehicle into the shop he saw these lights and also doing the vehicle report he had to check each tire as he indicated on his report. Now if he didn't know what they were for I think to be proactive they should have checked what they were. Advised Mike the service Advisor. So when I picked up my vehicle I had to go put air in the tires. More

Honest customer service. I have a Ford dealership 5 min from my house but I choose to drive to Stoneham Ford which is further and out of the way because of their honest custom I have a Ford dealership 5 min from my house but I choose to drive to Stoneham Ford which is further and out of the way because of their honest customer service reps they never try to take advantage of me and will even refer me to another machismo for a cheaper price this type of honesty will all ways bring me back to Stoneham Ford. Whoever owns this dealership should be proud of their employees. I highly recommend them! More

Recall Vehicle was taken to service because of a recall on said vehicle. Work was done. My vehicle is in excellent shape and the dealer service keeps it that Vehicle was taken to service because of a recall on said vehicle. Work was done. My vehicle is in excellent shape and the dealer service keeps it that way. More

New Headliner My experience with the service dept. was the best I have ever had at a dealership. Mike D. goes above and beyond any service writer, that I have been My experience with the service dept. was the best I have ever had at a dealership. Mike D. goes above and beyond any service writer, that I have been to before. His communication and research with the Ford Co. was spot on. He is very good at his job and if more dealerships had service writers like him I would not have to travel 1:30 min to go to Stoneham. I appreciate all he has done for me. Thanks Again More

Quick Lane Reception & Service Guys were great! Easy and painless, would recommend using this service for service. Friendly, professional, informative and relia Reception & Service Guys were great! Easy and painless, would recommend using this service for service. Friendly, professional, informative and reliable communication about the condtion of my vehicle.. More

As usual service at Stoneham Ford was excellent. My tailgate opened while pulling into my garage causing a broken window and rear windshield wiper assembly. I had the glass replaced and a new wiper a My tailgate opened while pulling into my garage causing a broken window and rear windshield wiper assembly. I had the glass replaced and a new wiper assembly. I then made an appointment with Stoneham Ford service department. They did test all of the electronics and the operation of the tailgate assembly. They were great. More

Quick Lane I had to wait over 20 minutes in the quick lane. Once I had service though, everyone was very friendly and professional. Also, I had to go in to ask I had to wait over 20 minutes in the quick lane. Once I had service though, everyone was very friendly and professional. Also, I had to go in to ask how long and if I should stay with my car. I'm not sure if there was a sign there that said to stay with your car and I missed it (a van was in front of me with no driver in it) or if there was no sign. If there isn't a sign I think one should be put up. No worries though, I would go back again. More

No appointment required Easy and convenient for my automotive services. I bring 2 vehicles serveral times a year. I really like to no appointment needed with my busy schedule Easy and convenient for my automotive services. I bring 2 vehicles serveral times a year. I really like to no appointment needed with my busy schedule... More

Fantastic service Ford Quick Lane provided excellent service on my last visit. The technicians a very courteous and thorough. Each visit is very consistent - they do a Ford Quick Lane provided excellent service on my last visit. The technicians a very courteous and thorough. Each visit is very consistent - they do a great job More

excellent service dealer replaced my Escape battery after determining it was faulty. I am happy with the repaired car and will come here again for additional service. dealer replaced my Escape battery after determining it was faulty. I am happy with the repaired car and will come here again for additional service. More