Stoneham Ford - Service Center

Service dept is horrible. 3K and still the same problem. Taking the vehicle to another dealer. Stoneham Ford people act like they are doing you a favor by working on your vehicle. Taking the vehicle to another dealer. Stoneham Ford people act like they are doing you a favor by working on your vehicle. More

Review of SERVICE DEPT ONLY I would give the sales ,rental and quick lane 5 stars but the service dept is at best a 2 star!! Difficult time getting an appointment for a factory r I would give the sales ,rental and quick lane 5 stars but the service dept is at best a 2 star!! Difficult time getting an appointment for a factory recall. Finally got appointment and brought car in at 7 am. Was told the car would be ready that day. Was then told late in the afternoon the job wasn’t done and they’d need the car till next ! Unplanned inconvenience!!! Then next day was called to say car was ready but one part of repair was not complete since they needed to order the part!! Why didn’t they figure that out the day before.?? I told them forget it and picked up my car !!! Very surprised because we are extremely pleased with the sales, rental and quick lane depts and frequent them often! More

Rich Silveresto provides excellent service in Service Dept. I love Stoneham Ford..excellent professional service...friendly, helpful, kind personal and on time delivery...best in the business, The employees at I love Stoneham Ford..excellent professional service...friendly, helpful, kind personal and on time delivery...best in the business, The employees at Stoneham Ford do everything and everything possible for you to get you in and out as quickly as possible. . .. More

Excellent service!! Rich at Stoneham Ford Service Dept took great care of my truck! He got it in and had it repaired as quickly as he could and did it for a very reasonab Rich at Stoneham Ford Service Dept took great care of my truck! He got it in and had it repaired as quickly as he could and did it for a very reasonable price! More

customer Service I dropped off my 2016 Ford Fusion Sunday night for a recall problem. Monday morning around 9:00 am I got a call from Rich Silvestri saying the car was I dropped off my 2016 Ford Fusion Sunday night for a recall problem. Monday morning around 9:00 am I got a call from Rich Silvestri saying the car was ready. They also checked out a horn issue for me. It was quick and easy. Rich has also taken care of previous issues with my car in a friendly and timely way. This is the first Ford I bought 2 years ago, but I have purchased other cars from the Melkonian family before at North Reading Subaru. It has always been a satisfying experience. Stan Mills More

Wheel Bearing Repair My 2013 Escape developed a noise in the rear of the car. I stopped by Stoneham Ford and spoke to Service Writer rich Silvestri to see if they could l My 2013 Escape developed a noise in the rear of the car. I stopped by Stoneham Ford and spoke to Service Writer rich Silvestri to see if they could look at it. He said they could actually look at it that day. Within a couple of hours Technician James Flanagan had diagnosed the issue as a bad rear wheel bearing and repaired it. I appreciate the prompt and profession service. Thank you Rich and James. More

Top notch service I recently had a significant amount of work done (and at significant cost) on my F-150. I got top service from Rich Silvestri. He took a lot of time t I recently had a significant amount of work done (and at significant cost) on my F-150. I got top service from Rich Silvestri. He took a lot of time to understand my unique warranty terms and was able to maximize these benefits from my policy. It was clearly was an arduous task for him but he was a true advocate going the extra mile to prove coverage. He also was very helpful in explaining the best options for my situation. I had to make multiple trips to complete the work and Rich was very helpful throughout the process, even securing a loaner vehicle at the last minute. He is the best and I will continue to seek him out. More

Ford Escape in for first service I worked with Dean Bennett in Sales to buy the car and Rich Silvestri in Service, both were a pleasure to work with, professional and responsive to ev I worked with Dean Bennett in Sales to buy the car and Rich Silvestri in Service, both were a pleasure to work with, professional and responsive to every concern I had regarding the purchase/servicing to my vehicle. I would recommend Stoneham Ford Sales and Service without reservation!!! keep up the good work!! More