Stoneham Ford - Service Center

Great service I have been to Stoneham Ford on many occasions, oil changes mainly. The service is always great, whether it's in service office or the technician doin I have been to Stoneham Ford on many occasions, oil changes mainly. The service is always great, whether it's in service office or the technician doing the work. 👍🏻 More

Great Service I could not wait in the Quick Lane (which I think is not a very efficient way to get my service done since I have had to back out of the line twice no I could not wait in the Quick Lane (which I think is not a very efficient way to get my service done since I have had to back out of the line twice now because it took too long - over 45 mins!) Joyal fit me in if I was willing to leave my car which I was. I went about my errands and came back to pick up my car later in the day. She made me a happy customer. Also, when I came back to pick up my car they had found a nail in the tire. They could have charged me for a new tire but did not and just told me to watch it. Excellent service. I would suggest that they post the estimated time to wait in the Quick Lane so a customer could make a decision whether to wait or not based on that time posted. More

Best service Center!! The fast lane oil change process is efficient and the technicians go over my car with a Fine toothed comb. They check the tire pressure, brakes and fl The fast lane oil change process is efficient and the technicians go over my car with a Fine toothed comb. They check the tire pressure, brakes and fluids. For appointment based repairs, I have found that the gentlemen go out of their way to explain everything, and to make the repairs work into my schedule. People there are helpful, friendly, courteous and understanding. More

I have not used the service center . The vehicle is new. I have not used the service center. The salesperson was excellent, and I would highly recommend him! . The vehicle is new. I have not used the service center. The salesperson was excellent, and I would highly recommend him! More

Long Wait in Fast Lane I have been a customer for over 20 years but this was my last visit to your Fast Lane for an oil change. There are four stations but only 2 working, I I have been a customer for over 20 years but this was my last visit to your Fast Lane for an oil change. There are four stations but only 2 working, It took 1 hour 15 minutes for service. This was not the first time it's happened to me but it's definitely the last.. More

Great Service at Stoneham Ford I recently had my 2010 Ford Explorer in to be serviced at Stoneham Ford. I always bring my vehicle to this dealership as I know the quality of the se I recently had my 2010 Ford Explorer in to be serviced at Stoneham Ford. I always bring my vehicle to this dealership as I know the quality of the service is outstanding and is always done right the first time. The staff is always friendly and courteous. I also bring my vehicle in to the Quick Lane for oil changes and routine maintenance. I should say that I also bought my Explorer from Stoneham Ford as well. I would highly recommend Stoneham Ford. Bill Mills More

The works,oil change I am very satisfied with the Quick Lane at Stoneham Ford I have used it at least 6 times it was quick and courteous and they took care of everything v I am very satisfied with the Quick Lane at Stoneham Ford I have used it at least 6 times it was quick and courteous and they took care of everything very satisfied More

Very positive Rich Silvestri in service was very welcoming,pleasant and very helpful..organized and worked in a timely fashion.. he retrieved my car for me himself Rich Silvestri in service was very welcoming,pleasant and very helpful..organized and worked in a timely fashion.. he retrieved my car for me himself when the wait would have been to long.. now that's service.!!.. thank you very much.. was greatly appreciated..😻Donna l. Pierce More

long awaited service appointment..or not! Have had great experiences here, not so this time. 2 week wait for a service appt, which they then pushed back another 2 business days. Said we didn' Have had great experiences here, not so this time. 2 week wait for a service appt, which they then pushed back another 2 business days. Said we didn't have an appt despite sending us an email the day before stating we had an appt. Took awhile for them to find the appt when dropping the car off. The repair to fix the "Driver Door Ajar" light on was quoted at $ 110. After waiting all day for a call, the "estimate" jumped to $ 460. No thanks, I'm all set. More

Oil change The people are always very friendly but the wait was way to long! There are 4 bays and only 1 was available for just an oil change. There was only 1 c The people are always very friendly but the wait was way to long! There are 4 bays and only 1 was available for just an oil change. There was only 1 car in front of me and I waited over an hour to get my car in. More