Stoneham Ford - Service Center

Recall & Service -- Good I already filled out a review & I do not want to do another one. You need to get a better system of keeping track of who has completed a review & who I already filled out a review & I do not want to do another one. You need to get a better system of keeping track of who has completed a review & who has not. More

Good service experience They were careful and fixed everything to my satisfaction. The vehicle was serviced efficiently and was completed when I expected. Rental car service They were careful and fixed everything to my satisfaction. The vehicle was serviced efficiently and was completed when I expected. Rental car service was also available and appreciated More

Not the best first impression My first service visit for a 2016 Edge was mixed. I reported an issue with a warning light, a software upgrade problem, a recall, and an oil change. T My first service visit for a 2016 Edge was mixed. I reported an issue with a warning light, a software upgrade problem, a recall, and an oil change. The service rep was pleasant but told me there was no recall and I must be just not updating the software correctly--ok. In the end they kept the car two days because the software wouldn't update (hmm) and then ended up not updating with the latest version--the reason for the visit. I had to convince the service representative that there was a recall by specifically referencing the date and content of the letter from Ford. He finally followed up and learned that the recall part was not yet in but yes, there is a recall. The staff was friendly and the service hours reasonable. The work gets a B as they failed to pay attention and just re-loaded the same software version and kept the car for two days to do it. The entire process would have been more satisfactory had the staff believed me the on intake and been more careful with the work. It leads me to expect that every service will be a painful back and forth of explanation, clarification, and closely following up and that it may not be right the first time. That's not the best impression. More

Grease,Oil, Filter and Tire Rotation> Technician was outstanding in all procedures of his applications to my Taurus Vehicle. It took about 37 minutes and I was very satisfied when my vehic Technician was outstanding in all procedures of his applications to my Taurus Vehicle. It took about 37 minutes and I was very satisfied when my vehicle was ready,I always recommend quick lube tom my friends..... More

Oil change I used Quick Lane for a oil change & filter, the service was great! took less than an hour. I have used Quick Lane for 9years everyone has been very h I used Quick Lane for a oil change & filter, the service was great! took less than an hour. I have used Quick Lane for 9years everyone has been very helpful. I highly recommend it. More

Service I went through the quick lane and had amazing service... everyone was helpful and it was quick. I highly recommend it.. I look forward to my next oil I went through the quick lane and had amazing service... everyone was helpful and it was quick. I highly recommend it.. I look forward to my next oil change More

Oil change & tire rotation The service was fast and efficient. They check all fluids, tire pressure & tire tread & brake pads. The price is definitely competitive with anyone el The service was fast and efficient. They check all fluids, tire pressure & tire tread & brake pads. The price is definitely competitive with anyone else. I feel better knowing that Ford trained technicians are working on my vehicle. More

Great prices and fast service Had oil change and front brakes replaced at Quick Lane Bill was great told me price before starting work,great work,great price,and fast service Had oil change and front brakes replaced at Quick Lane Bill was great told me price before starting work,great work,great price,and fast service More

Oil Change. Always a great experience at Stoneham Ford and the people are the best. They never tie up your day.The young lady made sure I had not forgotten my cou Always a great experience at Stoneham Ford and the people are the best. They never tie up your day.The young lady made sure I had not forgotten my coupon. More

Oil Change Service/Inspection Sticker I went to Stoneham Ford Quick Lane for an oil change service and I also had a discount coupon for tire rotation, While sitting in the service area wai I went to Stoneham Ford Quick Lane for an oil change service and I also had a discount coupon for tire rotation, While sitting in the service area waiting room the mechanic informed me that my inspection sticker would expire by the end of the month. He told me he could bring my car over to the inspection center after he completed my maintenance. I authorized the sticker replacement and before the program I was watching on their big screen TV was over, my car was ready for me to go on my way. Great service, price and quick attentive staff. More