Stoneham Ford - Service Center

Great Service at Stoneham Ford I recently had my 2010 Ford Explorer in to be serviced at Stoneham Ford. I always bring my vehicle to this dealership as I know the quality of the se I recently had my 2010 Ford Explorer in to be serviced at Stoneham Ford. I always bring my vehicle to this dealership as I know the quality of the service is outstanding and is always done right the first time. The staff is always friendly and courteous. I also bring my vehicle in to the Quick Lane for oil changes and routine maintenance. I should say that I also bought my Explorer from Stoneham Ford as well. I would highly recommend Stoneham Ford. Bill Mills More

The works,oil change I am very satisfied with the Quick Lane at Stoneham Ford I have used it at least 6 times it was quick and courteous and they took care of everything v I am very satisfied with the Quick Lane at Stoneham Ford I have used it at least 6 times it was quick and courteous and they took care of everything very satisfied More

Very positive Rich Silvestri in service was very welcoming,pleasant and very helpful..organized and worked in a timely fashion.. he retrieved my car for me himself Rich Silvestri in service was very welcoming,pleasant and very helpful..organized and worked in a timely fashion.. he retrieved my car for me himself when the wait would have been to long.. now that's service.!!.. thank you very much.. was greatly appreciated..😻Donna l. Pierce More

long awaited service appointment..or not! Have had great experiences here, not so this time. 2 week wait for a service appt, which they then pushed back another 2 business days. Said we didn' Have had great experiences here, not so this time. 2 week wait for a service appt, which they then pushed back another 2 business days. Said we didn't have an appt despite sending us an email the day before stating we had an appt. Took awhile for them to find the appt when dropping the car off. The repair to fix the "Driver Door Ajar" light on was quoted at $ 110. After waiting all day for a call, the "estimate" jumped to $ 460. No thanks, I'm all set. More

Oil change The people are always very friendly but the wait was way to long! There are 4 bays and only 1 was available for just an oil change. There was only 1 c The people are always very friendly but the wait was way to long! There are 4 bays and only 1 was available for just an oil change. There was only 1 car in front of me and I waited over an hour to get my car in. More

Good service experience They were careful and fixed everything to my satisfaction. The vehicle was serviced efficiently and was completed when I expected. Rental car service They were careful and fixed everything to my satisfaction. The vehicle was serviced efficiently and was completed when I expected. Rental car service was also available and appreciated More

Recall & Service -- Good I already filled out a review & I do not want to do another one. You need to get a better system of keeping track of who has completed a review & who I already filled out a review & I do not want to do another one. You need to get a better system of keeping track of who has completed a review & who has not. More

Not the best first impression My first service visit for a 2016 Edge was mixed. I reported an issue with a warning light, a software upgrade problem, a recall, and an oil change. T My first service visit for a 2016 Edge was mixed. I reported an issue with a warning light, a software upgrade problem, a recall, and an oil change. The service rep was pleasant but told me there was no recall and I must be just not updating the software correctly--ok. In the end they kept the car two days because the software wouldn't update (hmm) and then ended up not updating with the latest version--the reason for the visit. I had to convince the service representative that there was a recall by specifically referencing the date and content of the letter from Ford. He finally followed up and learned that the recall part was not yet in but yes, there is a recall. The staff was friendly and the service hours reasonable. The work gets a B as they failed to pay attention and just re-loaded the same software version and kept the car for two days to do it. The entire process would have been more satisfactory had the staff believed me the on intake and been more careful with the work. It leads me to expect that every service will be a painful back and forth of explanation, clarification, and closely following up and that it may not be right the first time. That's not the best impression. More

Grease,Oil, Filter and Tire Rotation> Technician was outstanding in all procedures of his applications to my Taurus Vehicle. It took about 37 minutes and I was very satisfied when my vehic Technician was outstanding in all procedures of his applications to my Taurus Vehicle. It took about 37 minutes and I was very satisfied when my vehicle was ready,I always recommend quick lube tom my friends..... More

Oil change I used Quick Lane for a oil change & filter, the service was great! took less than an hour. I have used Quick Lane for 9years everyone has been very h I used Quick Lane for a oil change & filter, the service was great! took less than an hour. I have used Quick Lane for 9years everyone has been very helpful. I highly recommend it. More