Stoops Automotive Group

If I could score them a 0 I would. I made an appt for a chip install that was not available when I purchased the truck. When I called to schedule said appt I asked how long it would ta I made an appt for a chip install that was not available when I purchased the truck. When I called to schedule said appt I asked how long it would take and said it was for the chip install . I also asked for a needed oil change. I drop off vehicle early as I had a dr appt at scheduled time. In about an hour I get a call the oil change was done but the chip install was not as they couldn’t “find” the part. When I went to pick up my truck I told them not to order the part as I was tired of the run around. Now mind you, this is the 2nd chip install. the first chip install, I had the appt scheduled then when I get there after several hours of waiting I am told they can’t do the chip install as they didn’t have my VIN to order correct chip. I said I purchased truck from you how do you not have the VIN?? Or any of the 3 phone calls I made prior to appt wasn’t I asked for said information? So I was required to make an additional trip to get chip install. I live an hour away! It is nothing more than incompetence to “lose” a part which I really think means they didn’t even order it.if they hadn’t already done the oil change I wouldn’t have allowed it to be done by them. I will tell everyone I can to not use this service department and even thought my buying experience was OK I wish I had purchased elsewhere. More

Help us figure out what we needed and our options. Great experience. Will use this dealership in the future. Great experience. Will use this dealership in the future. More

Pat was a very caring to help us figure out what vehicle we needed. Also patient with all the transactions. Will definitely use this dealership and salesman in the future. we needed. Also patient with all the transactions. Will definitely use this dealership and salesman in the future. More

He was great and spent alot of time with us and our kids and kept them laughing and kept them laughing More

Pat Bowen was WONDERFUL. He worked with me literally for hours to get the vehicle I wanted with all the bells and whistles I wanted. He was patient and helpful. Will always He worked with me literally for hours to get the vehicle I wanted with all the bells and whistles I wanted. He was patient and helpful. Will always work with Pat on future car purchases! More

Pat always goes above and beyond to find us the right vehicle for the right price! vehicle for the right price! More

My family has been buying vehicles off Pat for years and although this was my first time working with him, it was an amazing experience. Thanks for everything. although this was my first time working with him, it was an amazing experience. Thanks for everything. More

I would not even give one star. I don't know who's doing these reviews but it must be their family members posing as customers. They say whatever you want to hear to get you to the I don't know who's doing these reviews but it must be their family members posing as customers. They say whatever you want to hear to get you to the facility only to find out that it was all a bunch of lies. Very rude and very pushy once you get there. My cousin bought a car from them and 2 days later it broke down. They did nothing to fix the problem. Very Disatisfied!!!!!! More

Pat Bowen is very special , not just a sales associate but as a friend. He always helps with my purchase and informs me about the entire workings of the car. Have traded many vehicles with Pat's help du but as a friend. He always helps with my purchase and informs me about the entire workings of the car. Have traded many vehicles with Pat's help during our 33 years with Stoops. Thanks again Pat. More

Pat was absolutely amazing. He wasn't pushy at all like a lot of car sales men. He worked with me and my budget and never felt belittled for something I couldn't afford. His com He wasn't pushy at all like a lot of car sales men. He worked with me and my budget and never felt belittled for something I couldn't afford. His communication was top notch and I really appreciated the fact he text instead of always calling (I hate talking on the phone) He was very personable, stayed later than his shift, and even went above and beyond offering to deliver the vehicle for us (we live about an hour away and could not take it home the same evening) The level of expertise and professionalism of Pat is beyond measures. Thank you for all your help, Pat! 10/10 recommend More