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Stoops Automotive Group

5.0

112 Lifetime Reviews

4055 W Clara Ln, Muncie, Indiana 47304
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Call (765) 288-1903

113 Reviews of Stoops Automotive Group

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January 20, 2019

"Great experience!"

- dpkinney10

Stoops automotive went out of their way to make every step in the buying process comfortable for me. They worked with me living and Indy and rescheduling appointments multiple times. They quickly answered questions I had over the phone and in person, and had a great attitude the entire time. Great place to buy a car at a good price.

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Recommend Dealer
Yes
Employees Worked With
Hayden Castor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Abades
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michelle Hogle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Kris
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January 19, 2019

"New lease"

- Driver2018

Have purchased several vehicles from Stoops over the years. Always deal with Pat Bowen and never disappointed. Everyone always friendly and courteous and nice lounge when service is necessary.

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Recommend Dealer
Yes
Employees Worked With
Pat Bowen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michelle Hogle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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January 19, 2019

"LaCrosse Sport"

- Stanman

Smooth process despite a few things that were out of the norm. But in the end everything worked out fine & I like the new ride

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Recommend Dealer
Yes
Employees Worked With
Brett Estes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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January 18, 2019

"Amazing customer service"

- chiquita1

One of the reasons I dislike buying vehicles is because I always feel pressured every time I walk on to a car lot. This experience has totally changed my perception. The staff are very welcoming, professional, and courteous. I was really undecided on what I wanted, but did not feel pressured at all to look at one vehicle over another. The entire process, from test drive to signing the papers, was very relaxed and focused on MY needs. I will be recommending this place to everyone I know looking for a vehicle! Thank you Brett Estes and Stoops for an amazing experience and amazing vehicle! I will see you again in a few short years for my next vehicle!!

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Brett Estes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michelle Hogle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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Helpful
January 17, 2019

"Best service around"

- Dean Knapp

What an easy and fun purchase. Stoops is a great dealer and has a great asset in Brett Estes. He’s the type of man you want all your family to go see for a new vehicle purchase!!!

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Brett Estes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michelle Hogle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Report | Respond | Print
Helpful
January 16, 2019

"Traded trucks,lowered my payments"

- Silverado guy,2010

I called Brett Estes and told him what I was looking for.And he and the great people at Stoops made it work out for me. Saved me 200.00 a month on payments. 🙂Thank you

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Brett Estes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Abades
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Report | Respond | Print
Helpful
January 10, 2019

"First new vehicle! Great experience!"

- Dave's New Truck

I just purchased a 2018 Silverado LTZ Z71 from Brett Estes are Stoops Automotive. I absolutely love this truck and truly enjoyed the experience. Brett did a great job of explaining all the new features of the truck and spent over an hour with me after they closed to make sure I was happy with my purchase. Thanks again Brett!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brett Estes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michelle Hogle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Report | Respond | Print
Helpful
January 07, 2019

"Best car buying experience "

- CherylG

Super quick and straight to the point. No pressure. Easy to negotiate and even easier to sign the paperwork. Everything explained in detail. Highly recommend!

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Recommend Dealer
Yes
Employees Worked With
Hayden Castor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michelle Hogle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Report | Respond | Print
Helpful
January 06, 2019

"Very pleasant and quick. "

- Woodson family

All of the staff are very nice and friendly. They are thorough in both financial and the vehicle part of our visit. It’s not a hard pressure sales environment.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Hayden Castor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michelle Hogle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Report | Respond | Print
Helpful
January 03, 2019

"Awesome"

- Lmnop03

Everyone in the dealership was helpful, and offered the best service! Would absolutely recommend to anyone looking for a car! We were able to make the deal in a decent time.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Hayden Castor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michelle Hogle
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Report | Respond | Print
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