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Straub Chrysler Dodge Jeep Ram

Glen Dale, WV

1.0
3 Lifetime Reviews Review Dealership

1502 Wheeling Avenue

Glen Dale, WV

26038

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3 Reviews of Straub Chrysler Dodge Jeep Ram

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March 06, 2020

"NOT-GOOD-pd high book,drove home,problems,codes,went into..."

- cvtcraig

NOT-GOOD-pd high book,drove home,problems,codes,went into limp mode—called dealer-said too bad,as is-2mos,still in a shop-BEWARE...

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Recommend Dealer
No
Employees Worked With
Sales and service
November 21, 2013

"I went there to have a vehicle inspected, when I walked..."

- Ghia

I went there to have a vehicle inspected, when I walked in I noticed a technician had a new jeep liberty on the lift. He had the front brake caliper removed, and was letting it hang by the brake hose. I was shocked that a "certified" mechanic would do such a thing. I was weary of going there after seeing that but I would not let them work on my vehicle I was going there for an inspection. I needed a modfied inspection and they were the only shop in town that can do them. I then went to the service writer to make my appointment. He used vulgar language and talked down to me as if I didn't know anything. I really should have walked out then, but I needed my vehicle inspected and they were the only shop that could do it. My father took his Buick there a few years ago to get it inspected, they rejected it and gave us a very expensive estimate to repair it. We repaired it ourselfs and took it back to get inspected again. They failed it again for other reasons. So we made those repairs, and after our 3rd trip there they finally passed it. I talked to multiple service stations about the reasons they failed it, and they all agreed that the car should not have ever failed and inspection for those reasons. They were trying to create work for them selfs. I would never take anything I own there to have serviced, and honestly I will never take a vehicle that needs inspected there again.

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Recommend Dealer
No
Employees Worked With
Chris
September 06, 2013

"Bought a brand new Jeep Patriot Limitied, 5 months later..."

- sgorby158

Bought a brand new Jeep Patriot Limitied, 5 months later had a flat tire. Had to take the vehicle to the dealer twice before they found the problem. Dealer replaced tire and charged $181.00! Obviously the tire was defective, but the Dealership would not make good on a brand new Jeep vehicle, so I contacted Bridgestone/Firestone and sent the tire back to them, they determined the tire WAS defictive, and sent a refund check for $155.00 the cost of the tire alone. Dealership will not refund the difference of $26.00 which was $15.00 LABOR and $11.00 TAX. The Service Manager, David Yoho and the General Manager, Mike Hostinsky are rude, nasty, smart aleck men.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Hostinsky, General Manager & David Yoho, Service Manager
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