Strong Volkswagen - Service Center

Prompt Service I recent VW fuel pump recall required a return trip to Strong. The scheduled appointment called for the service to be completed in just over an hour I recent VW fuel pump recall required a return trip to Strong. The scheduled appointment called for the service to be completed in just over an hour once a tech had my car in the bay. In about 45 minutes, Donald Beers informed me that my car was ready to go - the fuel pump recall, an entire car safety check, and an exterior wash was all completed. More

New Tires For My FJ Cruiser Strong Volkswagen has the best service department of any dealership! Chip Bryson and his crew are fantastic and help in every way possible. From loa Strong Volkswagen has the best service department of any dealership! Chip Bryson and his crew are fantastic and help in every way possible. From loaner cars to a ride home while they are working on your vehicle, they are always willing to go above and beyond! I even take my Toyota as well as my Volkswagen to them as I refuse to go anywhere else! More

Best Service I can get a new car anywhere, but ongoing quality service is another story. Chip has been my service manager for all of the VWs that I have purchased I can get a new car anywhere, but ongoing quality service is another story. Chip has been my service manager for all of the VWs that I have purchased as well as those purchased for my children. Chip is the reason I go to Strong VW, More

Chip always delights me with "exquisite care." Chip arranged for best time to bring car for maintenance. Arranged for transportation and completed all the items we discussed at the beginning. He Chip arranged for best time to bring car for maintenance. Arranged for transportation and completed all the items we discussed at the beginning. He kept me informed of repair process and called me as soon as the car was done. My car was washed and well presented. Thank you Chip More

Awesome Very attentive and considerate of my time and need to be back on the road. Honest answers and lowest prices in town. Keep up all that you do. Very attentive and considerate of my time and need to be back on the road. Honest answers and lowest prices in town. Keep up all that you do. More

Very pleased! Thanks to Kimberly Greene and the fast service team. I was in and out in under 40 minutes. I am always treated like a valued customer. Thanks! Thanks to Kimberly Greene and the fast service team. I was in and out in under 40 minutes. I am always treated like a valued customer. Thanks! More

Great service!! I came in for an oil change and they did a great job. They were fast, clean, and great to work with!! I have not tried the Saturday service and apprec I came in for an oil change and they did a great job. They were fast, clean, and great to work with!! I have not tried the Saturday service and appreciate that I could come in on a Saturday and get it done! More

Wow this place is amazing!!! I am completely impressed with the care I received and think all VW owners will feel the same! I went in the two issues and had both of them handled I am completely impressed with the care I received and think all VW owners will feel the same! I went in the two issues and had both of them handled professionally. The center was clean, friendly (to me and my dog) and they did everything I needed. I have been a customer since 2002 and will continue to go there. More

This dealership has broken several oral contracts related to service issues. I was told on Monday when my car went in for service that I would be getting new brakes. When I picked up the car on Friday I di to service issues. I was told on Monday when my car went in for service that I would be getting new brakes. When I picked up the car on Friday I did not have new brakes, but a bandaid repair job. At no time during the week was I notified of this change of action. I have been lied to regarding contacting customer representatives from the corporate offices by the dealership. I was informed that I would not be able to interact with this individual by the dealership, but corporate told me otherwise. Service people do not call back... the responsibility is put on the customer to follow-up. Several of the males in the service department are very condescending towards women; they act as if I don't have a clue about cars, as if I am not interested in my own car and I am not allowed to have an opinion related to the provided service. I have been encouraged to "give them all fives" on the corporate customer service survey, and "if I am not able to do that, I should contact the service department before taking the survey." They'll run you in circles so that you get tired and want to give up, ultimately allowing them to have taken advantage of you as a customer! More