The overall experience was very enjoyable, we felt like we had known everyone for a long time. Even Mr. Stuart Powell came out and met us and talked for a while about us, not about buying a car. We've purchased 10 new vehicles over the past 37 years at various different dealerships and this was by far the best experience of them all. I think we will be returning customers when we make our next buy. We were shown the vehicle we were interested in, they even brought the car inside so we didn't have to brave the cold to look at it. There was no pressure to look at or buy something more expensive, nor to buy anything for that matter. Our sales representative Ben Johnson showed us all about the car's features.and allowed us to test drive it and then he talked with us to get to know our buying preference, financing, and trade-in expectations. He also showed us how the trade-in value was determined as well as options, even pointing out how we could probably sell our vehicle privately for more than the trade-in value. When it came to purchase price for the new vehicle and financing options he worked with us to meet our needs, and we didn't have to wait for him to check with the manager before making an agreement. I really liked that! Also by using one of his financing suggestions we got a 0.9% interest rate which is more than we could have ever dreamed of and we paid a very reasonable amount for the new car. I was very pleased with the whole process, we went in after lunch, made our selection, test drove the car; made our deal, got it finance, protective coating applied. and we were still done in time to go to the grocery store and drive 22 miles home in time for an early dinner. We've waited longer just to get into the finance office at some other dealerships.
Janice Albright assisted us with the added accessories we asked about and made some other suggestions but again there was no pressure to buy anything. She was great!
And a big thanks to Chris Miller who handled the financing and had us in and out of there before we felt the pain of signing.