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Stykemain Buick GMC - Service Center

Defiance, OH

4.7
386 Reviews

386 Reviews of Stykemain Buick GMC - Service Center

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December 01, 2021

Had my transmission fluid changed because of shuddering and hard shifting, so far so good, after my service my vehicle was cleaned and back to me when promised. More

by sadelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
very professional and informative, Jacob Wolfe
Dec 01, 2021 -

Stykemain Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Team Stykemain

December 01, 2021

I love Stykemain. Scheduling is very easy. The price is always reasonable and affordable and I trust the work being done 100%. I never take my vehicle anywhere else and I would recommend Stykemain to every More

by jonbrands
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Eichler, Jacob Wolfe
Dec 01, 2021 -

Stykemain Buick GMC responded

Jon, Thanks for sharing your thoughts about your service experience with Stykemain Buick GMC. We appreciate your business and hope to see you again soon! Team Stykemain

December 01, 2021

I've truly never been a fan of the service center there, but it's convenient as I work in defiance. I told them I had a leaking tire, and they said it was just low on air.. as I continue to add air at least More

by cdwest09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ethan Stykemain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2021 -

Stykemain Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Stykemain

November 29, 2021

We have found the sales and service staff at this dealership to be most polite and professional. It is not often that I will not only buy but service my vehicle with the same establishment! This is n More

by greggmrcd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndi Joost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Ruffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Sears, Joe Stykemain, Dustyn Cantrell, Dylan Eichler, Jacob Wolfe, Kristen Moss
Nov 29, 2021 -

Stykemain Buick GMC responded

Thank you, Greg, for the kind words for our sales and service departments! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Team Stykemain

November 27, 2021

Had my oil changed and the employee was very kind and thoroughlyexplained all else they did. Had nice conversation too. More

by pstanley9258
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Wolfe
Nov 28, 2021 -

Stykemain Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Stykemain Buick GMC. Please don't hesitate to reach out if you need anything else. Team Stykemain

November 26, 2021

This service department is always a disappointment. I do not recommend you bring your vehicle here. Unless you don’t mind waiting 2-3 hours for an oil change and wash. More

by ericarw13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Greene
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Wolfe
Dec 13, 2021 -

Stykemain Buick GMC responded

Thank you for reaching out. We are sorry to hear that you didn't have the best experience at our dealership and apologize for any inconvenience. We appreciate your feedback as we're constantly looking for ways to learn and improve our service. Joe Stykemain

November 26, 2021

Showed up for my 9:30 appointment and was told it would be 2 1/2 hrs wait. Went home and came back at 3:30, 2 hrs later my oil change was gone. Not good! More

by jrmickhoff
Recommend Dealer
No
Employees Worked With
Don’t know who was at fault.
Dec 13, 2021 -

Stykemain Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Stykemain

November 22, 2021

Very good dealership clean orderly people treat you respect and dignity also great prices on all their vehicles and the service department is second to none More

by garkus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Stykemain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Sabins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Stykemain, Dustyn Cantrell, Jacob Wolfe
Nov 22, 2021 -

Stykemain Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Stykemain Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Team Stykemain

November 19, 2021

It was ok...but I didn't like 2 hour wait for an oil change More

by Bmccoy48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2021 -

Stykemain Buick GMC responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Team Stykemain

November 18, 2021

Very nice and very clean atmosphere very happy with our service we had done the other day More

by christinerader92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Stykemain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Wolfe
Nov 18, 2021 -

christinerader92 responded

Very nice place to do Business

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