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Subaru El Cajon

4.7

105 Lifetime Reviews

900 Arnele Avenue, El Cajon, California 92020 Directions
Sales: (619) 440-0404

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105 Reviews of Subaru El Cajon

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July 28, 2017

"Royal in SALES "

- Ron A

I normally do not write reviews as I hate all the adds that follow. This time however I thought it was necessary. This purchase was my third one from ROYAL at El Cajon Subaru. He was fantastic in getting me a deal that I could not refuse. The finance department was a breeze and took only about 40 minutes from saying yes to getting the keys. On Delivery, this is when Royal on his day off came in and spent over an hour showing me all the details on the car and hooking up my phone etc. It was such a positive experience I will only buy from him in the future.

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Recommend Dealer
Yes
Employees Worked With
Finance dept
June 19, 2017

"Poor Customer Service"

- KirbyT

Do not buy from Subaru of El Cajon if you except even the slightest bit of professionalism. Here is my experience which I will try to keep short. All of this took place within two weeks and for one week I was on vacation. I ended up purchasing a used 15 Colorado from Subaru of El Cajon. I absolutely love the truck so my issue isn’t with the vehicle it is with sales, service and managers. After driving the vehicle home I rolled down the passenger side rear window which was followed by loud scratching noises. When I rolled the window up, there were 7 extremely large scratch marks in the tint. I then sent Subaru an emailing letting them know what happened with zero response. I called asking to have this taken care of before I go on vacation because I know they would say I waited to long to say something. Even after telling the customer service gal, service employee and sales team this happened immediately after driving the car home nor did I have a dog or person in the back seat I was immediately accused of scratching the window. I was specifically told “You installed a leveling kit so you probably took the vehicle in the dirt.” Even after giving the service and sales employees my word they still said dirt got into the seal after ownership or my dog scratched it. Even after telling them, I never even opened the door I was accused of damaging the window. Since I was unhappy with the outcome and already out of town I spoke to the sales department. The sales manager said “since you’re out of down we have time to work on a solution.” Which I responded with, "I will be unavailable via cellphone so please send me an email. I land back at LAX at 12:20 so I will pick up the vehicle after I land since I need it for work Monday." The sales manager said okay. During my vacation I never heard from him and when I landed at LAX the sales manager had Sunday off so my keys were locked in his office. After being told my keys were locked in his office there was nothing they can do, I spent at least 45 minutes on the phone with them until another sales team member checked if his office key worked. Wouldn’t you know it did! I drove from Los Angeles to El Cajon to find my window tint still scratched with zero solution. At the end of the days it’s only a $60 fix. For me this was not about the money, moreso accountability. They missed this window seal on their trade in inspection therefore I wanted it resolved. I have since then resolved the issue by cleaning the seal finding debris between the seal and window. The nail in the coffin was 3 separate employees telling me "I'm just the low guy on the totem pole, I cannot make any decisions." I have never dealt with such incompetent individuals. If you want any type of customer service go elsewhere.

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Recommend Dealer
No
Employees Worked With
Service and Sales
June 09, 2017

"Great!"

- susan92119

Ask for Royal W. Very knowledgeable and friendly. No pressure. Very patient explaining our new Suburu to us. Will definitely go back for our next car!

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Yes
Employees Worked With
finance person
May 27, 2017

"My New Legasy"

- Deby

I was in need of a new car, I met Jack Manchester at El Cajon Subaru and he asked what my needs were and what I wanted in a car and then showed me all kinds of cars to choose. After I found my Legacy Jack made the process of leasing so easy that when I left in my new car I was not all exhausted and spooked about getting a new car that can come when one buys a new car and makes a new commitment.

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Recommend Dealer
Yes
Employees Worked With
Jack Manchester
May 24, 2017

"Fantastic Experience!"

- Kengelke

I recently purchased a Subaru Legacy from Subaru El Cajon and had a fantastic experience. The employees are knowledgable and polite. I could not of asked for a better experience while purchasing a new vehicle. Thank you all at Subaru El Cajon!

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Recommend Dealer
Yes
Employees Worked With
Royal Wilkinson
May 06, 2017

"WORST EXPERIENCE Encountered in my lifetime"

- chanler45

I submitted an offer for a used 2013 Lexus CT though their website last week and made an appointment to see the car on 5/6. I received a constant stream of emails throughout the week from their customer service reps reminding me of my appointment. I even received a reminder that day of my appointment stating that the car would be set aside for me upon my arrival. I took time out of my day and drove from Clairemont to El Cajon to see this vehicle, but what happens when I arrive? I'm told the vehicle was sold the previous night. I had my car's title and check book in hand ready to make a deal that day, but apparently this dealership would rather make a quick buck than provide superb customer service. STAY AWAY AT ALL COSTS!!!

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Recommend Dealer
No
Employees Worked With
Online Representative
April 28, 2017

" Great experience!"

- Dons Subaru

I leased a Subaru legacy from Jack Manchester his knowledge and professionalism was exceptional best experience I have ever had in purchasing a vehicle. Thank to you and Jack Manchester

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Recommend Dealer
Yes
Employees Worked With
Jack Manchester
April 22, 2017

"Ecellent Visit"

- steam

I am a very busy tax preparer and my lease always ends when I am the busiest in April. I called ahead and spoke with Royal, explaining my problem and what type of vehicle I wanted. He made sure he found exactly the right car and had it ready for me when I was free to do a test drive with him. He made the visit and process painless and swift.

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Yes
Employees Worked With
Royal Wilkinson
April 09, 2017

"Excellent service"

- pattyo

My husband and I recently bought a Legacy from Subaru of El Cajon. We had the pleasure of working with Royal and he was great. He did a wonderful job of going over all the details of the car and is very knowledgeable about all the aspects of the car. A very pleasant experience.

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Recommend Dealer
Yes
Employees Worked With
Royal Wilkinson
April 08, 2017

"2017 BRZ"

- meln1

Very friendly sales staff and I was able to conclude my purchase in a reasonable amount of time without any issues. I recommend this dealership.

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Recommend Dealer
Yes
Employees Worked With
Johnny Luttrell
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