Do not buy from Subaru of El Cajon if you except even the slightest bit of professionalism. Here is my experience which I will try to keep short. All of this took place within two weeks and for one week I was on vacation.
I ended up purchasing a used 15 Colorado from Subaru of El Cajon. I absolutely love the truck so my issue isn’t with the vehicle it is with sales, service and managers. After driving the vehicle home I rolled down the passenger side rear window which was followed by loud scratching noises. When I rolled the window up, there were 7 extremely large scratch marks in the tint.
I then sent Subaru an emailing letting them know what happened with zero response. I called asking to have this taken care of before I go on vacation because I know they would say I waited to long to say something. Even after telling the customer service gal, service employee and sales team this happened immediately after driving the car home nor did I have a dog or person in the back seat I was immediately accused of scratching the window. I was specifically told “You installed a leveling kit so you probably took the vehicle in the dirt.” Even after giving the service and sales employees my word they still said dirt got into the seal after ownership or my dog scratched it. Even after telling them, I never even opened the door I was accused of damaging the window.
Since I was unhappy with the outcome and already out of town I spoke to the sales department. The sales manager said “since you’re out of down we have time to work on a solution.” Which I responded with, "I will be unavailable via cellphone so please send me an email. I land back at LAX at 12:20 so I will pick up the vehicle after I land since I need it for work Monday." The sales manager said okay. During my vacation I never heard from him and when I landed at LAX the sales manager had Sunday off so my keys were locked in his office. After being told my keys were locked in his office there was nothing they can do, I spent at least 45 minutes on the phone with them until another sales team member checked if his office key worked. Wouldn’t you know it did! I drove from Los Angeles to El Cajon to find my window tint still scratched with zero solution.
At the end of the days it’s only a $60 fix. For me this was not about the money, moreso accountability. They missed this window seal on their trade in inspection therefore I wanted it resolved. I have since then resolved the issue by cleaning the seal finding debris between the seal and window.
The nail in the coffin was 3 separate employees telling me "I'm just the low guy on the totem pole, I cannot make any decisions."
I have never dealt with such incompetent individuals. If you want any type of customer service go elsewhere.