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Subaru El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.8
428 Reviews
Call Dealership (915) 778-1444
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1414 Airway Blvd

El Paso, TX

79925

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Showing 428 reviews

March 22, 2024

Excellent atmosphere and excellent service, everyone is very friendly and very honest when it comes to selling. More

by jbelm22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo.
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Mar 26, 2024 -

Subaru El Paso responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 22, 2024

From my first visit, me and my family were treated with dignity and respect. True professionals! More

by jg_gonzalez39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Truelove
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Mar 26, 2024 -

Subaru El Paso responded

We're delighted to hear that you and your family were treated with dignity and respect during your first visit to our dealership. Providing a professional and respectful experience to our customers is a top priority for us, and we're glad that we could meet your expectations. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future!

March 19, 2024

Before I went car hunting in Nov 2023, I was dreading it and sure enough it was a nightmare especially at Hyundai. I started at Subaru and returned to Subaru after meeting Jordye Ballesteros. I bought an Ou More

by no1pattymb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Breseda and Cezly and , group1auto group1auto
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Mar 22, 2024 -

Subaru El Paso responded

Congratulations on your purchases of the Outback 2024 and Forester, both from Jordye! We're delighted that you're happy with your vehicles and the positive atmosphere at Subaru, where teamwork and camaraderie are evident. Thank you for mentioning Eric as well. Happy driving and we appreciate your continued loyalty to Subaru!

March 17, 2024

They are Helpful and honest they keep you informed the service writers are very knowledgeable More

by Lake10sept
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Jorge
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Mar 20, 2024 -

Subaru El Paso responded

Thank you for recognizing our service writers' dedication to being helpful, honest, and knowledgeable. Keeping our customers informed is a top priority, and we're delighted that you've had a positive experience with our team.

March 17, 2024

Everyone is really friendly and very knowledgeable. Getting your car serviced is very easy. Special thank you to Hector. More

by June
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordye Ballesteros
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Mar 20, 2024 -

Subaru El Paso responded

It's great to hear that everyone at our dealership is friendly and knowledgeable, making the car servicing process easy for you. Special thanks to Hector for his assistance! Thank you for your business.

March 16, 2024

Great customer service, from the time I pulled in to the time I left! I was visiting El Paso from Lincoln NE where I bought my Crosstrek and have never been to a Subaru dealership/service center outside of More

by NE Doodlemama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cezly Herrera
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Mar 20, 2024 -

Subaru El Paso responded

We're delighted to hear about your positive experience at El Paso Subaru, especially since it was your first time visiting a Subaru dealership/service center outside of Nebraska! Cezly and our team are dedicated to providing great quality repairs and outstanding customer service to all our guests. Thank you for choosing us, and we're thrilled that we could make your visit a memorable one. Safe travels back to Lincoln, NE!

March 08, 2024

Fantastic customer service! Nice facility, like a spa without the massage; full bar without the booze More

by Jalone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cezly, technician
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Mar 12, 2024 -

Subaru El Paso responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 05, 2024

Made an appointment for an oil change, drop the car off on time it took over three hours. Not a happy camper. More

by paul.peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Ramirez
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Mar 08, 2024 -

Subaru El Paso responded

Thank you for bringing this to my attention. I apologize for the extended wait during your recent visit for an oil change. I understand your frustration and would like an opportunity to address this issue. Please contact me at your earliest convenience. Barbara Armendariz General Manager Subaru El Paso (915) 778-1444 barmendariz@Group1Auto.com

March 05, 2024

Subaru El Paso is the best Gilbert is knowledgeable about my car and takes care of explaining everything to me so it runs smoothly More

by Sofgon86.isa99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert
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Mar 08, 2024 -

Subaru El Paso responded

Thank you for your kind words! We're delighted to hear that Gilbert at Subaru El Paso provides you with knowledgeable and attentive service. We appreciate your trust in us and look forward to continuing to provide top-notch service for your Subaru.

March 02, 2024

My salesperson Ricky was laid back and did not do any high pressure sales tactics common to dealerships More

by Joeyl521
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Valdez, Patrick Gonzalez
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Mar 07, 2024 -

Subaru El Paso responded

It's great to hear that your salesperson, Ricky, provided a laid-back experience without resorting to high-pressure sales tactics. A relaxed and transparent approach can certainly enhance the overall car-buying experience. We're here to listen!

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