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Subaru El Paso

El Paso, TX

4.8
428 Reviews

1414 Airway Blvd

El Paso, TX

79925

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Showing 428 reviews

March 03, 2025

Rhuben was an amazing salesman, assisted in or purchase of a 2025 Ascent. Thank you! More

by jasonfwardy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rhuben in Sales, group1auto group1auto
Mar 05, 2025 -

Subaru El Paso responded

Hello, we're happy you found our staff to be supportive during your experience here at Subaru El Paso. Feel free to reach out to us if you need anything. Have a wonderful day.

March 02, 2025

The service representatives have always been so helpful, and I appreciate that I can wait for my work to be done on my car in your very comfortable waiting room. More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Pena
Mar 05, 2025 -

Subaru El Paso responded

Hi Jackie, we're happy you found our staff to be so helpful during your experience here at Subaru El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2025

The dealer is great. The service was quick only one comment. The pre service inspection showed worn windshield wiper blades but the representative did not say anything ab More

by Jmiller1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Ramirez, group1auto group1auto
Mar 03, 2025 -

Subaru El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 27, 2025

Employees were super friendly, management was easy to deal with and we ended up with the perfect vehicle and we got a great deal!! Our salesperson Angel Quintana even delivered the vehicle to our house w More

by ChrisW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Quintana - Salesperson
Feb 28, 2025 -

Subaru El Paso responded

Hi, we're happy to hear you had such a positive experience with Angel and team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2025

Clean and super nice facility Service is usually done swiftly Efficiency sometimes not so good. My vehicle was sitting there ready to go for at least 20 minutes and nobody notified me. I saw it sitting More

by tompetty1963
Recommend Dealer
Yes
Employees Worked With
Tabby
Mar 01, 2025 -

Subaru El Paso responded

Hi, thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime.

February 26, 2025

Dealing with your dealership with Rick, Valdez and the sales manager wish to help me out with not one Subaru, but two Subaru Now dealing with Alex in the service department doing a replacement of the air More

by Paulcobos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valdez
Mar 01, 2025 -

Subaru El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru El Paso! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 25, 2025

Always a friendly and great experience coming to this dealership, never feeling a hassle or pressure when walking around. Service area is very quick to receive and help out. Enjoy the car buying experi More

by jonbolson
Recommend Dealer
Yes
Employees Worked With
JD, group1auto group1auto
Feb 28, 2025 -

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 24, 2025

Took my car in with no check engine light on for a recall. I received the car back and the very next morning my car died, and the dash was lit up like a Christmas tree. I was then told that my car is More

by TREJO79935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Vasquez, group1auto group1auto
Feb 28, 2025 -

Subaru El Paso responded

Thank you for taking the time to discuss this with me at pick up yesterday. I will review the recommendations, and pricing and get back with you. If you have any further questions or concerns, please reach out to me. Thank you. Lisa Peña Service Director Subaru El Paso 915.401.3241 lisapena@Group1Auto.com

February 24, 2025

The service is excellent here, but there are significant wait times. I appreciate the kind staff. More

by marisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR, Lisa
Feb 28, 2025 -

Subaru El Paso responded

Hello Marisa, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 18, 2025

Professional service and quick follow up for diagnosis. My vehicle was ready to go in one day. More

by betsyladday
Recommend Dealer
Yes
Employees Worked With
Javier
Feb 18, 2025 -

Subaru El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

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