Subaru El Paso
El Paso, TX
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It is unfortunate that I must say something about this particular Subaru service experience. Scheduled an appointment at 7:00 am a my d left dealership at 9:30 for am oil change. I was the second one in particular Subaru service experience. Scheduled an appointment at 7:00 am a my d left dealership at 9:30 for am oil change. I was the second one in line for service and customers that got there after, left the dealership sooner. You could understand that if the vehicle had been scheduled/ or had arrived late the delay is because of the scheduling scaffolding, but there was unnecessary wait and delay for a basic service. More
Service staff including service manager where combative, argumentive and degrating in answering why the service bill didn't include a coupon. argumentive and degrating in answering why the service bill didn't include a coupon. More
Went for 90,000 service. Check in was pleasant and fast. Staff friendly, efficient. Check out just as easy. Facility clean. Very pleasurable experience. Will continue to get Check in was pleasant and fast. Staff friendly, efficient. Check out just as easy. Facility clean. Very pleasurable experience. Will continue to get my Subaru Outback serviced there. More
Went in for service with an appointment and have to say it was quite a wait for my services to be completed. I believe the car was ready 45 minutes sooner, but only was rung up when I started to lose my pa it was quite a wait for my services to be completed. I believe the car was ready 45 minutes sooner, but only was rung up when I started to lose my patients after 4 hours. I say that it was ready sooner since I looked at my cars GPS position and found it in the same spot when I was cashed out 45 minutes later. The complementary car was included a hand towel of my own purchase being used to clean the car. I didn’t discover that until I was off the property and heading halfway home and discovered it was wet from use. I don’t have a sunroof so it wasn’t a leak in the vehicle. Services rendered well, however speed might have been an issue and use of my own property to wash my car as well. More

