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Subaru El Paso

El Paso, TX

4.8
480 Reviews

1414 Airway Blvd

El Paso, TX

79925

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Showing 480 reviews

April 15, 2025

Always excellent service, from very pleasant service reps. Nice waiting area. The final bill was detailed as to service, AND I got my car washed! This dealership was recommended by a friend, as opposed More

by Ozarkherp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Apr 16, 2025 -

Subaru El Paso responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 14, 2025

Did not have needed parts although detailed service repair reservation was made a week ahead. Didn’t tell me until 1 1/2 hours into the service. Sent me home in a loaner car. Changed which services wou More

by Ascent owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
group1auto group1auto
Apr 17, 2025 -

Subaru El Paso responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. Lisa Peña Service Director Subaru El Paso lisapena@Group1Auto.com

April 11, 2025

Alway please with the service at this dealership. Free inspection of your vehicle and the service representative will in plain language tell you what is recommend for your car. I have never been pres More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Rodriguez, group1auto group1auto
Apr 14, 2025 -

Subaru El Paso responded

Hi Fred, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 09, 2025

RJ is very good at what he does. He is responsive and is prompt and makes sure the job is done in a timely manner. He fulfills his promise and sets appropriate expectations. He does More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ
Apr 12, 2025 -

Subaru El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Subaru El Paso. We hope you have a great day!

April 03, 2025

Best dealership in El Paso, no crap, just knowledgeable people from sales personnel, Finance, to Sales managers. They make buying a car fun not torture. Kudos to Carolina H. Our salesperson, she's great. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carolina Herrera, group1auto group1auto
Apr 07, 2025 -

Subaru El Paso responded

Hi John, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2025

Good buying experience. Felt like I got a good fair deal with salesman Omar Terrazas. Clean dealership with friendly people. Good attention to detail. More

by pwjegan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Terrazas. Mathew Valenzuela. Gilberto Rodriguez., group1auto group1auto
Apr 07, 2025 -

Subaru El Paso responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 02, 2025

Excellent, No Pressure negotiations. Very pleasant atmosphere. Excellent attention to detail. Excellent product. Friendly people.Speedy sale process.Hector excellent sales person. More

by mfjazz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector
Apr 06, 2025 -

Subaru El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Subaru El Paso. If you have any further questions, please give us a call. We're always happy to help!

March 31, 2025

Great sales associate. Very helpful and got good deal on new vehicle. Great financing. Very reasonable value on trade. This our 8th family Subaru More

by Elizabeth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Bailey, Paul Lucero
Apr 01, 2025 -

Subaru El Paso responded

Hello Elizabeth, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 29, 2025

This purchase was an exceptional one. Angel was every helpful and saw to all of our needs, even though it was after hours. More

by simmonsmark47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel , group1auto group1auto
Mar 30, 2025 -

Subaru El Paso responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 28, 2025

I’m a little upset with the staff they had in the morning shift. Nobody greets you the moment you walk in. I walked in not knowing where the service area was until I had to asked somebody. Something else t More

by Jensigal.108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Apr 01, 2025 -

Subaru El Paso responded

Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced to speak with our advisor. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Lisa Peña Service Director Subaru El Paso 915.401.3241 lisapena@Group1Auto.com

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