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Subaru El Paso

El Paso, TX

4.8
428 Reviews

1414 Airway Blvd

El Paso, TX

79925

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Showing 428 reviews

December 29, 2024

This is not the first time with dealing with Subaru El Paso. The staff is very attentive to our needs every time we need to visit the dealership. Our sales rep is very detailed in explaining all forms, More

by tina_amen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miya,Fred Truelove,Barbra, Vincente Hernandez, Christopher Marquez, Patrick Gonzalez, Paul Lucero, Paco Ramirez, Jesse Vasquez, Stephen Soria, group1auto group1auto
Jan 01, 2025 -

Subaru El Paso responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 29, 2024

I took my car for the 100k check. No report about belts or bearings. And at the end they didn’t not even fill the windshield wiper fluid. More

by danielm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Soto. He was professional
Jan 01, 2025 -

Subaru El Paso responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Barbara Armendariz General Manager of Subaru El Paso Email: barmendariz@group1auto.com

December 27, 2024

Always have quick and friendly service. This is my third visit but second service and they have always given me the best customer service. More

by Panda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Dec 29, 2024 -

Subaru El Paso responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2024

The holiday scent In the waiting area is too strong as is the music. The self service food counter is appreciated. More

by llamasa1972
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik the tatted new guy
Dec 25, 2024 -

Subaru El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 19, 2024

Friendly and efficient. They take good care of the car and the driver as well. Nice waiting area. More

by Jb98450joba
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erick cardiel
Dec 21, 2024 -

Subaru El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

Excellent service from the Subaru team especially Ruben. I was at other locations and Subaru had the best friendliness team compared to the others I had gone. Highly recommended them!!! More

by David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben-10 stars
Dec 21, 2024 -

Subaru El Paso responded

Hi David, we're happy you found Ruben to be so supportive during your experience here at Subaru El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2024

Great people work here, everyone was nice. Rhuben and Luis were great, they were not pushing us to make a decision. They both took the time to explain, Rhuben about the car, warranties and wit More

by Myriam Acosta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rhuben Baca
Dec 20, 2024 -

Subaru El Paso responded

Hi Myriam, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 15, 2024

Outstanding service. It was very easy to get an appointment when I wanted it, the day before I wanted it. They even gave me a ten percent discount because it took them th More

by aguila68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Dec 16, 2024 -

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 15, 2024

Hit debris on the road while on a road trip and stopped at Subaru El Paso for inspection. I didn’t gave an appointment but they inspected my car and gave me a quote within no time. Thanks. More

by Adarsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Dec 20, 2024 -

Subaru El Paso responded

Hello Adarsh, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

December 13, 2024

We had the best buying experience with Eva. She did an awesome job with the showing of the vehicles and wasn’t pressuring us to purchase something we didn’t want . She found my wife the vehicle More

by Angel Ruiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eva Estrada
Dec 14, 2024 -

Subaru El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Subaru El Paso. We hope to see you soon!

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