Subaru Santa Monica

Santa Monika service is excellent Jose Reyes Took extremely good care of me. It was easy to get an appointment, the work was done in an excellent fashion, and as always I am extremel Jose Reyes Took extremely good care of me. It was easy to get an appointment, the work was done in an excellent fashion, and as always I am extremely pleased with the results More

Best deal in town I scouted first before making that puchase and Santa monica subaru offers the best deal in town. Eric howard was the salesman and he was very professi I scouted first before making that puchase and Santa monica subaru offers the best deal in town. Eric howard was the salesman and he was very professional. He will help you to make things happen. More

Jose Reyes/Subaru Santa Monica Jose was great in diagnosing the issue I was having with my car, as well as making the repairs and getting the car back to me in a timely fashion. Th Jose was great in diagnosing the issue I was having with my car, as well as making the repairs and getting the car back to me in a timely fashion. The car was ready in a matter of house and Jose was very helpful in explaining the issues I was having, as well as walking me through what everything would cost. In general, Subaru Santa Monica is a great dealership and I go to them for all of my car issues even though my factory warrantee has expired. They just know a lot and are extremely helpful. More

Excellent sales/service We were lucky to get Elin as our salesperson here, and we wound up buying a Subaru Outback. She was attentive, had answers to all of our questions and We were lucky to get Elin as our salesperson here, and we wound up buying a Subaru Outback. She was attentive, had answers to all of our questions and consistently followed up with our questions. And when we got busy she made it easy to come back in to do more test drives and ask more questions. The "One Price" policy was a cause for concern it first; it's odd not being able to negotiate down. But when you look at what we paid, we probably did just as well as we would have had we haggled. She was the best car sales person we'd ever worked with and I highly recommend you seek her our if you go here. Financing gave us a better deal than my own bank. Only issue was the warranty sales process. The finance rep wouldn't take no for an answer, kept returning to it, and when he finally realized I was holding firm, grew annoyed. Other than that it was a good experience More

Subaru Santa Monica // Vance. Simply the best experience I have ever had leasing a car. It was a real pleasure working with Vance, and look forward to seeing him again for future Simply the best experience I have ever had leasing a car. It was a real pleasure working with Vance, and look forward to seeing him again for future cars. Highly recommend Subaru Santa Monica. More

Great Experience Had a wonderful experience. Vance Walden was great and easy to work with. Rest of the management and the finance department was also very welcoming Had a wonderful experience. Vance Walden was great and easy to work with. Rest of the management and the finance department was also very welcoming and easy to work with! More

Excellent customer service and skilled service Thank you Subaru Santa Monica for the excellent customer service and skilled service maintenance performed on my Subaru Forester. A special heartfelt Thank you Subaru Santa Monica for the excellent customer service and skilled service maintenance performed on my Subaru Forester. A special heartfelt thank you to Rob Mochizuki for his caring and efficient customer service! Always wonderful to be greeted by Carlos upon arrival. Many thanks for the great service mechanics....my car is running perfectly! Carol Foerstel More

Met Our Expectations We had a fine experience. Our salesperson, Seth Chadwick, spent a great deal of time with us going over the plus and minus of the several models we we We had a fine experience. Our salesperson, Seth Chadwick, spent a great deal of time with us going over the plus and minus of the several models we were considering. More

Low stress. Attention to me and my needs. I dreaded purchasing a car, and establishing a relationship with a new dealership. But, after Esther, Samantha, etc., no more dread! This is my new I dreaded purchasing a car, and establishing a relationship with a new dealership. But, after Esther, Samantha, etc., no more dread! This is my new family! I am grateful for their knowledge and care. Esther help my hand the whole way through - and made the sale, and a loyal customer!. More

Review of Sales Rep: Alexander Hartyl Regarding my experience with the sales staff, especially our Sales person, Alexander (Alex) Hartyl, the purchase process was a pleasure. Alex did e Regarding my experience with the sales staff, especially our Sales person, Alexander (Alex) Hartyl, the purchase process was a pleasure. Alex did everything to make sure our car was available on the anticipated date, and although I was abroad at the time, made every effort to contact me, and stayed in contact until my return. The "paper" process was simplified and expeditious, and he had all documents ready when I came in to accept delivery. The car was in perfect condition on delivery. I then had some additional products ordered and the car was ready within a day. He then delivered the car to my home exactly when he said he would. Most of all, he did a walk-around before handing me the keys, and found a small defect, which I probably would not have seen for a while, which he promptly showed me, and then committed to have it repaired ASAP. He knew that the defect had probably occurred during application of the Perma-Plate products. He could have very well just left me the car as is was. with the defect to save himself the inconvenience, However, he took the "high road" and brought the car back to the dealer for the minor repair. He then made a second delivery after the car was fixed. That incident really was a demonstration of his honest character. He totally took responsibility for the problem and in getting the car back in perfect shape. He did as good a job as possible in showing and demonstrating the features of the car in the time that was available to me. He was definitely an asset to the company and dealership. More