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Subaru Santa Monica
Santa Monica, CA
320 Reviews
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320 Reviews of Subaru Santa Monica
January 19, 2023
This dealership falsely advertised a 2019 wrx for $20k and had it falsely advertised for several days. I emailed the dealership who confirmed the price of the car and that it hadn’t sold so I stopped by. and had it falsely advertised for several days. I emailed the dealership who confirmed the price of the car and that it hadn’t sold so I stopped by. Once there, they did the bait and switch and told me the car sold several hours ago and then tried to upsell me a different wrx. These guys are scammers and I believe what they did (false advertising) is illegal as well. The GM is well aware of this as well because we spoke about how shady this seemed. More
by Ygaines
Employees Worked With
Joey
Helpful October 15, 2022
Rude service, the girl helping very rude, when I got my car back it was dripping wet, I had to dry myself and then they eventually get some worker to do a 1/2 xxx job now my car has water marks , I had jus car back it was dripping wet, I had to dry myself and then they eventually get some worker to do a 1/2 xxx job now my car has water marks , I had just gotten a $75 car wash just before taking it in and nos it’s ruined,,DO NOT TAKE YOUR CAR here!!! For the money they charge they should at least be polite and return the car in the condition you handed it in!!! More
by Louisera
Employees Worked With
Christian Duarte
July 18, 2021
Worst experience of my life buying a car. I traded in my current Subaru to lease a new one. Meanwhile, I get a parking ticket a month later because the new owner of my traded-in car is a lousy driver. The current Subaru to lease a new one. Meanwhile, I get a parking ticket a month later because the new owner of my traded-in car is a lousy driver. The dealership was rude to me when I told them to give me proof that I did not own the car anymore. Then, I get a ticket from the Secretary of State’s office saying that I did not renew my license for the old car. Total hassle and they are not up to giving you the correct paperwork to make it all work. It’s like people there are not smart enough to do the jobs they are doing. I will happily drive 50 miles to another Subaru dealership as to avoid this one again. More
by Tmroland12
Employees Worked With
Maria Cerceda
June 30, 2021
This was the worst experience I have ever had buying a car. Expect the sales reps to lie to your face and disappear once the car has been delivered. I have purchased a certified used Forester that had scr car. Expect the sales reps to lie to your face and disappear once the car has been delivered. I have purchased a certified used Forester that had scratches going all the way through the paint and to the metal. Subaru vehicles that are driven in rough conditions (as per Subaru guidelines that includes city driving) are subject to differential fluid change every 30k miles. Despite all the above, my vehicle's certification list reported the lack of any scratches as well as the completion of all due service. After arguing with the sales rep and service I had to bite the bullet and pay for the service out of pocket. During the service an issue was discovered and the rep. suggested me to have it repaired. I have agreed to the repair and, although the car is well within the warranty period Subaru tried to charge me for the repair. The lack of competency, honesty, and decency at Subaru Santa Monica blew my mind. I will keep servicing my vehicle at a different dealership and I will probably trade in my current vehicle for a Toyota in the near future. More
by Stefano
Employees Worked With
Danny Canteo
January 18, 2021
I bought a Subaru WRX on June 13th, 2020, due to Covid 19 the loan wasnt processed on time by the dealership. Despite my requests for Chase loan's Bills, SUBARU Santa Monica Dealer kept saying that soon I'll the loan wasnt processed on time by the dealership. Despite my requests for Chase loan's Bills, SUBARU Santa Monica Dealer kept saying that soon I'll get them by mail. After 2 months I drove to S. M. Dealership and met the manager, I expressed my worrisome for not receiving the bills for payments, SM manager said, ok, leave the money here and we'll send it to CHASE and fix the billing problem. Guess what, I received a notification from Credit report that S.M dealership never submitted any information and I was late 60 days. I creadit scored ruinned,after 2 months im still fighting for my right, NEGLIGENCE, Incompetence, Ineptude runs in that building. SSM and CHase work together and they dont communicate, a letter and basic clarification takes 2 months??? There is no service, no respect once they take your money you dont exist. More
by Lorena De la Ossa
Employees Worked With
Charlie Park
May 27, 2020
Worst Customer Service I bought a Crosstrek from them in 2016 and am now trading in that vehicle in a different state. I have called and emailed for two weeks trying to get I bought a Crosstrek from them in 2016 and am now trading in that vehicle in a different state. I have called and emailed for two weeks trying to get my extended warranty reimbursed which Subaru of America assured me would be no issue. I haven't heard anything back from Subaru Santa Monica. I have NEVER experienced worse customer service. More
by bethr13
Employees Worked With
Daniele Avedian, James Hartzberg, Charlie Park, Danny Canteo, Craig Mulroy
February 20, 2019
Cheated This dealership lies and cheated me during my purchase. They gave me false information and are not being held accountable for what was said when signi This dealership lies and cheated me during my purchase. They gave me false information and are not being held accountable for what was said when signing the contract. Please beware when going through this dealership. The management does not take care of customers once they have sold the car to you. Customer service is AWFUL and unhelpful. Save yourself the time, energy and money and go elsewhere. More
by Nt423
Employees Worked With
James Hartzberg
January 14, 2019
Incompetent yet again. How these folks maintain 4 stars is beyond me. The service department is always half-@$$. Read previous reviews. Maybe look at management... Ken Frake How these folks maintain 4 stars is beyond me. The service department is always half-@$$. Read previous reviews. Maybe look at management... Ken Frakes? I thought licensed mechanics worked here not highschool shop classes. I went in for routine millage maintenance and an issue with my front driverside tire, slow leak. Was told that they don't honor third party warranties... funny, I bought the extended warranty through Subaru a year ago when I bought the car. Then I was told that there wasn't an issue with my tire. Question, if they had done a thorough job on the tire how is it that I had a blowout in the rain causing my car to fly off the road scrapping the front bumper on what little vegetation was there before gaining control and coming to a stop. Thank the Lord no one was hurt. The same tire they said was in perfect driving condition almost did some serious life changing stuff. Ken Frakes chuckled after a few interruptions and snarky remarks while I was telling him what had happened and that I held them responsible. He said it's not their responsibility cause I had driven the car off the lot and everything was fine when I left. He said that the garage it was kept in and today's weather probably caused the blowout. Maybe some garage Gremlins got a hold of it during the holiday while it sat in the same spot for a month and hasn't been driven until today... I don't know. What I do know is that this place has some serious issues that need to be resolved. Customer service is one, Mr. Frakes, and doing quality work is the other, Mr Frakes. Oh, and owning up to the fact that it was their fault instead of blaming the weather and perfectly fine garage. Ken Frakes tells me whatever the cost of a new tire and body work is on me. That even though they gave my tire a clean bill of health, photo attached, a lot of things could've happened in my garage to cause it to blow out and todays weather was the nail in the coffin. Man up to your shortcomings Subaru of Santa Monica... don't blame the weather, Mr. Frakes. It's like saying my dog ate my homework. What if the car had wrecked and somebody had gotten hurt? Thank you kindly, M More
by green420
Employees Worked With
Ken Frakes
December 06, 2018
Quick response to email inquiry & fast doc signing. Last Friday morning, November 30, 2018, I found the vehicle that I wanted on their website after browsing their new inventory. I sent them an email th Last Friday morning, November 30, 2018, I found the vehicle that I wanted on their website after browsing their new inventory. I sent them an email through their website. After going back and forth in the emails and a telephone call from the manager, we could not come to an agreement. More emails trying to get me to come in. Finally, I received a response via email with an acceptable purchase amount and a solid figure due at signing. I got there about 7PM. It was dark so the vehicle was pulled into the showroom. Test drives done, iPhone connected, paperwork signed and I was out by 8:30. Not bad for the last day of the month. I recommend this dealership, but know the vehicle you want and do your homework first before going in. More
by liveonboca
Employees Worked With
Seth Chadwick
