Subaru Santa Monica

Doing it right Had issues with head gaskets that took time to fix. Shelana Philip-guide got us a loaner right away and was right on it, well done. The service was e Had issues with head gaskets that took time to fix. Shelana Philip-guide got us a loaner right away and was right on it, well done. The service was expensive but necessary as it was an older car. Thanks. More

Seth at Subaru Santa Monica Seth at Subaru SM was super gracious and helpful. Even took us for a test drive all the way to our house to make sure our new Forrester would fit in o Seth at Subaru SM was super gracious and helpful. Even took us for a test drive all the way to our house to make sure our new Forrester would fit in our narrow driveway (it did). Would recommend Seth and the staff to anyone looking for a straight shot. More

First Service Appt Our experience at Subaru of Santa Monica was excellent. The person who helped us, Shalana Philip- Guide was very friendly, helpful and professional. W Our experience at Subaru of Santa Monica was excellent. The person who helped us, Shalana Philip- Guide was very friendly, helpful and professional. We would definitely recommend this dealership, as well as Shalana specifically. Trey and Tracy Schwartz More

Subaru Santa Monica is great! Everyone here is so friendly and very knowledgable. Henry made getting a new Crosstrek a real breeze! I really appreciated how amazingly simple it was Everyone here is so friendly and very knowledgable. Henry made getting a new Crosstrek a real breeze! I really appreciated how amazingly simple it was! More

Impreza 5 Door Just leased a 2016 Impreza from Chenchen Yu. She, as well as the finance manager and the general manager were all very nice, attentive and patient wi Just leased a 2016 Impreza from Chenchen Yu. She, as well as the finance manager and the general manager were all very nice, attentive and patient with my questions. It was a busy Saturday afternoon and I felt well attended and was never made to wait for an unacceptable amount of time. Overall it was a pleasant and easy car buying experience and I love my new Impreza! More

Our best car-buying experience ever. We just bought a new Subaru outback from Santa Monica Subaru. Our experience was most pleasant. Our sales person Catherine Santillana was both knowled We just bought a new Subaru outback from Santa Monica Subaru. Our experience was most pleasant. Our sales person Catherine Santillana was both knowledgeable and courteous, fielding many of my oddball questions during our 3 week wait for delivery. Surprisingly, there was no haggling over the price. They gave me a fair price right off the bat. This is the 5th new car we've purchased and was by far our best experience to date. The entire staff was extremely helpful through the whole process. More

Very nice people Everyone was very nice. Shelana Philip-guide helped me every step of the way, talked me through the issues with my car and gave me accurate pricing. S Everyone was very nice. Shelana Philip-guide helped me every step of the way, talked me through the issues with my car and gave me accurate pricing. She was very friendly and very helpful. More

Why make it harder by having to barter? Buying our new Outback at Santa Monica Subaru was relatively stressless, given their one-price policy. Sure, if you're Donald Trump, you could probabl Buying our new Outback at Santa Monica Subaru was relatively stressless, given their one-price policy. Sure, if you're Donald Trump, you could probably get them to pay for your car, but for the rest of us, it's nice to know what the price is going to be well beforehand instead of ten seconds before you sign your life away. Seth Chadwick and Maria ? were great -- they patiently sat in a panoply of back seats as we deliberated over whether to take home a Crosstrek, Forrester or Outback, and once we decided on the latter, Seth explained all the features from the push-button emergency brake (which we've actually gotten to like) to the hi-tech cruise control (which we're still working up the courage to try). Seth had no qualms about letting us test out the Crosstrek on the 10 Freeway, and has also faithfully responded to numerous text-message questions about headlight options, seat covers (verboten), etc. All in all we are very happy with our experience and our new car, which thankfully has turned out to be an inch or two narrower than our 1920s driveway. More

Solid service Just wanted to thank Troy Scott -- along with his service department colleague Rob -- for making my recent experience at Subaru a pleasant one. My Just wanted to thank Troy Scott -- along with his service department colleague Rob -- for making my recent experience at Subaru a pleasant one. My 2014 Forester was part of a pre-ignition problem recall. My appointment was easily set, they took my car right away, and Troy and Rob made sure that any other car service needs were also resolved. Subaru covered my rental during the recall service (2 days), which was much appreciated. Troy wrapped it all up nicely and I'm just waiting for a few parts to come in to address to other issues. Overall, a very good experience. My only complaint? Well, up till recently there was not much of a waiting area to speak of. They've solved that problem by taking over what was previously, I believe, a salesman's office. Kudos for that. Now can you PLEASE provide some real half & half -- instead of phony powdered creamer -- to go with your Keurig-style coffee? And some donuts, too (like my previous dealership) to reward those who bring their car in early. You'd be surprised how far little gestures like that can go :) Otherwise, keep up the good work! More

Henry helped me out, he was great! Buying a car at Subaru Santa Monica, was a very. pleasant, civilized experience due in large measure to Henry, a considerate and competent sales per Buying a car at Subaru Santa Monica, was a very. pleasant, civilized experience due in large measure to Henry, a considerate and competent sales person. More