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Subaru Santa Monica
Santa Monica, CA
336 Reviews
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336 Reviews of Subaru Santa Monica
August 16, 2023
Kennedy in Sales, Liz in Finance and Jesus in technology at Santa Monica Subaru all made my Subaru purchase transaction a seemless pleasure. at Santa Monica Subaru all made my Subaru purchase transaction a seemless pleasure. More
by jeannie.starrett
Employees Worked With
Kennedy , Charlie Park
Helpful May 02, 2023
Recently I purchased a forester. I was told there were no accidents. When I got the car home, it clearly was in some sort of accident. The car had dents repaired and the car had bee I was told there were no accidents. When I got the car home, it clearly was in some sort of accident. The car had dents repaired and the car had been repainted. I did not notice it at first. I took the car back and they admitted there was damage, that they just missed it. I now don't believe. They convinced me to purchase another car from them. Unfortunately, I fell for their tricks. Now I am stuck with a car that I was not in the market for. I do't know what recourse I have. If you decided to buy from Santa Monica Subaru, be pre pared to be bamboozled. The employees lack integrity and they mislead the customers. Be prepared to be mislead and don't make any hasty decisions. They acted as if they did me a favor. I acted in good faith. They did not. Walk away if you have to. Who knows what's wrong with the car they pushed on me. Thanks. More
by lisaaossey
Employees Worked With
Charlie Park
April 07, 2023
Santa monica subaru said they don't sell cars without the 1,995 lacar guy package paint and upholstery protection on top of the msrp. If we don't get that, they won't honor the 1,900 costco discount. We feel 1,995 lacar guy package paint and upholstery protection on top of the msrp. If we don't get that, they won't honor the 1,900 costco discount. We feel bamboozled so we walked away. They offer us about 3% percent lower interest if wepurchase the la car guy package and if we don't it's about 3% percent. Tied selling, which is against the law, occurs when a company conditions the sale of a product or service only if that customer purchases some other product or service. In the U.S., "tied-in" selling or "tied" products are addressed by both the Federal Trade Commission (FTC) and the U.S. Department of Justice (DOJ). Tied selling may be used as a means of price discrimination in that it may help banks (or other companies) consolidate a customer's business within a single provider. More
by Bitter taste in my mouth
Employees Worked With
Jerermie hobley
March 15, 2023
Bought my Subaru in 2015 . . great service then . Have come in a few times . Always great service ... Joey ( who took care of me ) was very helpful ! I will buy my next car at S . great service then . Have come in a few times . Always great service ... Joey ( who took care of me ) was very helpful ! I will buy my next car at Subaru Santa Monica ! More
by bonniegoldman
Employees Worked With
Joey , Charlie Park
January 19, 2023
This dealership falsely advertised a 2019 wrx for $20k and had it falsely advertised for several days. I emailed the dealership who confirmed the price of the car and that it hadn’t sold so I stopped by. and had it falsely advertised for several days. I emailed the dealership who confirmed the price of the car and that it hadn’t sold so I stopped by. Once there, they did the bait and switch and told me the car sold several hours ago and then tried to upsell me a different wrx. These guys are scammers and I believe what they did (false advertising) is illegal as well. The GM is well aware of this as well because we spoke about how shady this seemed. More
by Ygaines
Employees Worked With
Joey
October 15, 2022
Rude service, the girl helping very rude, when I got my car back it was dripping wet, I had to dry myself and then they eventually get some worker to do a 1/2 xxx job now my car has water marks , I had jus car back it was dripping wet, I had to dry myself and then they eventually get some worker to do a 1/2 xxx job now my car has water marks , I had just gotten a $75 car wash just before taking it in and nos it’s ruined,,DO NOT TAKE YOUR CAR here!!! For the money they charge they should at least be polite and return the car in the condition you handed it in!!! More
by Louisera
Employees Worked With
Christian Duarte
July 18, 2021
Worst experience of my life buying a car. I traded in my current Subaru to lease a new one. Meanwhile, I get a parking ticket a month later because the new owner of my traded-in car is a lousy driver. The current Subaru to lease a new one. Meanwhile, I get a parking ticket a month later because the new owner of my traded-in car is a lousy driver. The dealership was rude to me when I told them to give me proof that I did not own the car anymore. Then, I get a ticket from the Secretary of State’s office saying that I did not renew my license for the old car. Total hassle and they are not up to giving you the correct paperwork to make it all work. It’s like people there are not smart enough to do the jobs they are doing. I will happily drive 50 miles to another Subaru dealership as to avoid this one again. More
by Tmroland12
Employees Worked With
Maria Cerceda
