Subaru Santa Monica - Service Center

Clear, easy, no hassle service Took my car in for a recall issue and was helped by Bryan Neville. They provided me with a free rental, Bryan’s communication was great, and love the Took my car in for a recall issue and was helped by Bryan Neville. They provided me with a free rental, Bryan’s communication was great, and love the capability to text back and forth. They performed a full standard check of the car, topped off fluid levels and air in the tires, and even washed it. Easy, simple, no pressure experience. Thanks! More

Above and Beyond Service from Andrew Sideris Andrew Sideris went above and beyond in assisting me at Subaru Santa Monica - when I forgot my wallet in a an Uber that the dealership called for me h Andrew Sideris went above and beyond in assisting me at Subaru Santa Monica - when I forgot my wallet in a an Uber that the dealership called for me he reached out via email and Twitter repeatedly until they returned the item. He also made sure that I had a loaner car for the three day weekend and collaborated with my mother in CT when I had to cancel my credit card. I am so impressed and grateful! He made what should have been a nightmare situation into a pleasant experience -thank you ! More

Staff who listen! Very positive experience with service staff member Ruben Granados. Mr. Granados listened to my complaint and addressed it, clearly stating he didn’t j Very positive experience with service staff member Ruben Granados. Mr. Granados listened to my complaint and addressed it, clearly stating he didn’t just want to put a band aid on the problem but wanted to fix it. I use the Santa Monica dealership even though Glendale is closer to my home because if the staff. More

Above and Beyond Ruben Grenados of the Santa Monica Subaru went way above his ability to help me. I was faced with a challenge with my warranty, and somehow Mr. Grenad Ruben Grenados of the Santa Monica Subaru went way above his ability to help me. I was faced with a challenge with my warranty, and somehow Mr. Grenados made it work! He listens to customers needs, and delivers. Ruben deserves his own store, his Crew is so Nice all the way to the Mechanics. I will always be grateful for my Subaru Santa Monica Experience. Thank.you Ruben Granados and Subaru! Awesome Crew! Give them raises please! More

Great service for recall Andrew Sideris was quick, friendly, and efficient. He processed my car for two recalls, set me up with a loaner car, and had recommendations for my ne Andrew Sideris was quick, friendly, and efficient. He processed my car for two recalls, set me up with a loaner car, and had recommendations for my next visit. More

Ruben Granados was great! Ruben was great! I first met him when I started my oil consumption test last year. I was originally going to my Subaru Pacific where I bought my car f Ruben was great! I first met him when I started my oil consumption test last year. I was originally going to my Subaru Pacific where I bought my car for service. He was very helpful and passionate about his job. During the oil consumption test period, Ruben was my go-to service advisor. He explained everything clearly especially the process of what would happen during this oil consumption test period. I had my engine recently replaced and he coordinated the rental with ease and I had my car back within a week. I'll definitely be going back to Subaru Santa Monica for future car maintenance (and will ask for Ruben!) and future Subaru purchases. More

Ruben Granados was an excellent service provider. He was very knowledgeable, courteous, and respectful. He was also thoughtful, and considerate. I will always ask for him by name in the future. He was very knowledgeable, courteous, and respectful. He was also thoughtful, and considerate. I will always ask for him by name in the future. More

In and out; no fuss or muss Dwight Riley at Subaru of Santa Monica is a perfect example of quality service. He handles your issues with care and ensures you know everything occu Dwight Riley at Subaru of Santa Monica is a perfect example of quality service. He handles your issues with care and ensures you know everything occurring during maintenance. He'll have you in and out in minutes and the car ready for you the same day. On another note, the new Subaru of Santa Monica is clean, efficient, pretty, and a joy to visit. More

Car service Great customer service. Professional employees. Car was ready at the time I was promised and they even washed my car. I got a call to let me know my c Great customer service. Professional employees. Car was ready at the time I was promised and they even washed my car. I got a call to let me know my car was ready for pick up. More

My dealing with your wonderful people. I was there Saturday, and while several people helped me, and as always, they are all very dedicated to making the customer happy, and to feel good up I was there Saturday, and while several people helped me, and as always, they are all very dedicated to making the customer happy, and to feel good upon leaving the premises that they truly cared about you. The person with whom I mostly dealt was a gentleman named Mr. Dwight Riley. He went overboard to make sure I was happy. Every question I had, he answered to my satisfaction, and went around with me to make sure everything was done correctly as I got in my car to leave. You are very lucky to have an employee who is totally dedicated, and does not see his position as a JOB, but as a CAREER, where he will always represent your company with the utmost pride in making his ultimate goal to represent the company where a customer will leave feeling good, and that they have been treated like a king, and queen. You should clone Mr. Dwight Riley. I am grateful for all he did for me, over, and above the call of duty. I left knowing that I would recommend your organization to all my friends. I have two friends who have bought Subarus, because of my praises, not only to your dedications to the customer, but SUBARU, in my opinion, and of many, sells itself. My son bought one also in July. It is his baby, and treats it as such. I must add that both buying my car in the summer, and then my son's car, it was Sean Kent who, also, so dedicatedly, was wonderful to both of us. Oh, thank you for washing my car. I have a gorgeous white Subaru Outback, and my son bought the blue Crosstrek. Beautiful cars. Did you hear what "The Motorman" (syndicated radio program) said about The Subaru? He said you can put on a lift a Subaru, and any other car, look at how it is made, and that the Subaru is made like a Sherman Tank, and that it is the best car on the road. Victoria Rembeau Miko Mar Vista, CA More