Subaru Santa Monica - Service Center

Such as pleasure to be serviced in your new facility. I needed major work undertaken on my 2011 Outback (Premium), the first such work at 44,000 miles. My service representative was Ruben Granados, who I I needed major work undertaken on my 2011 Outback (Premium), the first such work at 44,000 miles. My service representative was Ruben Granados, who I cannot applaud more significantly for his attention to my needs. He gave me three option choices and succinctly explained their relative importance. I was more than impressed with his professional focus and technical advice. Thank you Ruben. Five Stars from me and I will continue to seek your advice in the future. More

Easy Routine Maintenance I brought my Forester for scheduled maintenance on Jan. 3rd. I was helped by Andrew Sideris, who was most professional and courteous. I decided to w I brought my Forester for scheduled maintenance on Jan. 3rd. I was helped by Andrew Sideris, who was most professional and courteous. I decided to wait for my car and it was finished with a wash in about 60 minutes. More

Service advisor went above and beyond Ruben Granados (service advisor) went above and beyond on my recent visit to Subura Santa Monica service. Not only did he provide helpful clear expla Ruben Granados (service advisor) went above and beyond on my recent visit to Subura Santa Monica service. Not only did he provide helpful clear explanation of what my car needed, he also patiently answered all of my questions. When I mistakenly waited to call for a shuttle pick up after the service had ended for the day, he even arranged for a ride! More

Their service center is top notch Bryan Neville in service couldn't have been more helpful in resolving an issue with my Bluetooth radio problem. The radio was cutting out and we could Bryan Neville in service couldn't have been more helpful in resolving an issue with my Bluetooth radio problem. The radio was cutting out and we couldn't figure out what the problem was so because it was still under warranty they just replaced it and now it's working fantastically. It took about a week and a half before they got the new unit in but all along the way Bryan made sure to email me with updates letting me know that they were still on it. Then it came in and within two hours they had it swapped out. Now everything works perfectly. I couldn't be happier with the level of service. More

TREATMENT AT SANTA MONICA SUBARU MARTHA MACKER OF SANTA MONICA SUBARU IS TOP NOTCH---WAS A GREAT EXPERIENCE VERY PROFESSIONAL....HAVE NEVER BEEN DISAPPOINTED. I WOULD RECOMMEND SANTA MARTHA MACKER OF SANTA MONICA SUBARU IS TOP NOTCH---WAS A GREAT EXPERIENCE VERY PROFESSIONAL....HAVE NEVER BEEN DISAPPOINTED. I WOULD RECOMMEND SANTA MONICA SUBARU TO MY FRIENDS AND FAMILY More

frist service I bought my 2014 crosstrek in for service for a oil change and tire rotation. Inawan Soegono greeted me, he was very friendly, he went through the s I bought my 2014 crosstrek in for service for a oil change and tire rotation. Inawan Soegono greeted me, he was very friendly, he went through the service I needed. I told him that when I bought crosstrek back in April that they still owed me a full tank of gas ( it was late at night when we bought the crosstrek and there was no service people available at the time to fill it up. They told me to bring it back anytime) Inawan said no problem now thats real good service 7 months later. I was in and out in 1.5 hour This is the frist Subaru I have owned I love it More

Nothing but a great experience From the moment Irawan Soegono greeted me in the parking lot to the time I let with my car fixed, the experience managed to exceed my expectations at From the moment Irawan Soegono greeted me in the parking lot to the time I let with my car fixed, the experience managed to exceed my expectations at all times. The service was great and Irawan really made me feel at home and took care of me. I highly recommend visiting this dealership. More

My last experience changed my mind I have not been a big fan of this service department, each time I've been given a different person (they seem to have a large change of staff), which I have not been a big fan of this service department, each time I've been given a different person (they seem to have a large change of staff), which makes it hard to build a customer/service relationship, and each time I've left feeling that all of my concerns were not taken care of and that not everything was repaired, mostly regarding the tech on the vehicle Irawan Soegono took care of me this time. I felt he listened and addressed all of my concerns and problems. I especially liked that he phoned me during the day to keep me informed of the progress, communication is the key. Hopefully, he will be with the company for a while and I can have a point person to call when my vehicle needs care. More

I LOVE MY SUBARU Yes, I could do the commercial! Not only is the car the best, I always get top notch service. Irawan Soegono was my service rep. He was totally tho Yes, I could do the commercial! Not only is the car the best, I always get top notch service. Irawan Soegono was my service rep. He was totally thorough and courteous. When the car was done he explained everything to me. I even had shuttle service to go home and back, with the same curteous treatment door to door. Yup, I LOVE MY SUBARU. -Joy RM More

excellent (and caring) help from service advisor Martha Macker was incredibly helpful as I faced replacing a very expensive new battery for my hybrid Subaru. I was contemplating going to another serv Martha Macker was incredibly helpful as I faced replacing a very expensive new battery for my hybrid Subaru. I was contemplating going to another service center until she began to work with me and my car's issues. I will continue to bring my car in for servicing at Subaru Santa Monica because of her. More