Subaru Santa Monica - Service Center

Thank you Rueben! Rueben Granados has been so kind, informative, helpful and thorough that I cannot thank him enough. There were some special things to be done and he Rueben Granados has been so kind, informative, helpful and thorough that I cannot thank him enough. There were some special things to be done and he got them done on my schedule and provided all the support he could to make the experience pleasant. I recommend him! More

Excellent service experience. I thought I was due for a minor service, but it turned out that I was due for a major service. My service adviser, Ruben Granados, handled the upgrade I thought I was due for a minor service, but it turned out that I was due for a major service. My service adviser, Ruben Granados, handled the upgrade efficiently, providing me a loaner and getting me on my way quickly. Everything turned out well. More

Totally Satisfied There were a couple of hiccups with regards to some work done but thanks to Service Advisor, Chris Woodson, the excellent customer care given, I wasn' There were a couple of hiccups with regards to some work done but thanks to Service Advisor, Chris Woodson, the excellent customer care given, I wasn't really bothered. Chris immediately handled the issues and went above and beyond to make things right. I had every reason to be upset but It's pretty hard to get mad when you see someone do anything and everything to minimize the mistakes made just to make sure I wasn't inconvenienced. I would not hesitate to recommend them to everyone. More

Great service experience! They squeezed me in for a service/oil change last Saturday, and was awesome to work with! Christopher Woodson made me clearly understand what service They squeezed me in for a service/oil change last Saturday, and was awesome to work with! Christopher Woodson made me clearly understand what service was done and needed for the next visit. Excellent experience - Thank you, Chris! More

Fabulous Service Alex Anaya the Service Drive Manager is absolutely superb. Very friendly, knowledgeable and helpful. My experience for service was wonderfully smoot Alex Anaya the Service Drive Manager is absolutely superb. Very friendly, knowledgeable and helpful. My experience for service was wonderfully smooth and everything was done in a timely fashion. I look forward to future interactions with the service department and recommend then unreservedly. More

Very Efficient-Great Experience! Worked with Alex Anaya. He makes the whole experience easy and smooth and always resolves my car issues in a timely and efficient way! Excellent Serv Worked with Alex Anaya. He makes the whole experience easy and smooth and always resolves my car issues in a timely and efficient way! Excellent Service! More

Always a pleasure This is my 3rd Subaru from Santa Monica Subaru and I have never had a negative experience with this dealership or service department. Alex Anaya is a This is my 3rd Subaru from Santa Monica Subaru and I have never had a negative experience with this dealership or service department. Alex Anaya is a great service writer and my car was ready even earlier than he said it would be. More

Remarkable service manager and customer care rep A couple years ago, when Santa Monica Subaru was owned by a different company, the service department made some representations regarding a service co A couple years ago, when Santa Monica Subaru was owned by a different company, the service department made some representations regarding a service contract that I had purchased some years earlier. However, at the "new" dealership, the customer service rep said they could not honor the predecessor company's representations, which quite upset me. I am a proud owner of two Subaru's, and have always been happy with the cars and the very strong service offered by dealerships. However, on this occasion, I nearly left the Santa Monica location being frustrated and upset, and casually mentioned this to a cashier in the repair division, Natalie Dionne. To my amazement, Natalie not only looked shocked that someone might be leaving unhappy (suggesting it would be very unusual for a customer of theirs to be unhappy), but immediately asked if I would mind waiting a moment while she took my problem to the general manager, who in turn asked the Service Manager to hear my problem. The Service Manager, Ken Frakes, could not be a better representative of any company. He listened carefully, and immediately recognized that there had been a misunderstanding on the part of lower-echelon employees & that I should be provided the service I had been promised by their predecessor. Something beyond simple courtesy is going on here. First, let me recognize Natalie Dionne. Here's a person whose primary responsibility might be to process invoices, but she noticed an unhappy customer and immediately thought she MUST take steps to resolve the problem. This is truly remarkable; when confronted by an unhappy customer, some low-level employees may shrug their shoulders and say, what can you do. But not Natalie: she expressed great sympathy and asked me to wait a moment while she tried to find a resolution. Any company that wants a thoughtful, energetic, committed employee should hope to clone Natalie. But for her intervention, a long-time customer of Subaru might have walked off unhappy. In addition, the service manager, Ken Frakes, is clearly a thoughtful "let's figure out how to fix this problem" kind of a guy. Somehow, Santa Monica Subaru has figured out how to find employees and managers who are not only competent at their job, but who see the big picture and want to make every person who crosses their threshold satisfied. I almost never write reviews on these websites, but these two employees of Santa Monica Subaru are simply gems. If this is reflective of the rest of the company, I can certainly see myself returning again and again to Santa Monica Subaru, knowing that the Service Department will treat me fairly and will ensure that any problem is immediately and responsibly dealt with. More