Subaru Santa Monica - Service Center

Outstanding Service! Alex Anaya quickly diagnosed my problem and was able to locate the new part and he had my car back in service in an hour! Alex Anaya quickly diagnosed my problem and was able to locate the new part and he had my car back in service in an hour! More

Good, professional I was at the dealership a second time to have some parts installed that were missing when I bought the car. The service personnel have always been re I was at the dealership a second time to have some parts installed that were missing when I bought the car. The service personnel have always been responsive and professional. This time Christopher Woodson handled it, I was in and out of the dealership within an hour with all the work done. Thanks. More

LA Car Guy & Subaru Santa Monica The dealership was recently purchased by LA Car Guy, and although they went through some trouble initially, they are making efforts to improve the lev The dealership was recently purchased by LA Car Guy, and although they went through some trouble initially, they are making efforts to improve the level of service. LA Car Guy also owns Subaru Pacific. The guys over there are great, and I know that same level of excellence can be extended to Santa Monica Subaru with time. More

Maintenance Subaru Forester As usual, my recular maintenance visit for my Subaru Forester was an excellent one. There is usually on time service and always with a smile. This tim As usual, my recular maintenance visit for my Subaru Forester was an excellent one. There is usually on time service and always with a smile. This time Glenn Kamoshida, offered the washing service, and when he noticed that the wash not a good one, he brought the car back for a second wash. I usually go por a coffee nearby, But I would suggest to have a small nice waiting area for customers. Overall, an excellent service...and cars. More

Thank you. Glenn Kamoshida and the Service Team were outstanding, they even saved me money! Their recommendations helped me prioritize what needed to be done. Glenn Kamoshida and the Service Team were outstanding, they even saved me money! Their recommendations helped me prioritize what needed to be done. Thank you! More

More than i expected Came in to have oil change performed but got a 30k mile service performed that another dealer said was not in my service agreement. Truly gratefull o Came in to have oil change performed but got a 30k mile service performed that another dealer said was not in my service agreement. Truly gratefull of Santa Monica Subaru. More

This Subaru Dealer always gives wold-class service Just completed my 70,000 mile service at Santa Monica Subaru. Shelana Philip-Guide was my service writer and provided truly excellent service in gett Just completed my 70,000 mile service at Santa Monica Subaru. Shelana Philip-Guide was my service writer and provided truly excellent service in getting my passenger-side airbag recall free replacement taken care of. Even when there was a broken airbag mount found behind the airbag, she expedited getting a replacement ordered before noon and called to apologize that they would need an extra half day to complete that repair. She also called when the repair inspector found some problems with the front and rear sway bars and the right front axle constant-velocity joint rubber cover, which were safety items that needed to be fixed. She located all the parts and had everything done before noon on the same day! This is truly an excellent Subaru Dealership and everyone went above and beyond to be very helpful and responsive 5-STARS! More

Pleasantly simple and efficient service Shelana Philip-Guide was charming, helpful and ON IT!. Was there for straightforward 30,000 mile service. This is a very friendly, courteous dealershi Shelana Philip-Guide was charming, helpful and ON IT!. Was there for straightforward 30,000 mile service. This is a very friendly, courteous dealership. Special shoutout to Carlos for his particularly warm reception of customers.. More

Service representatives Shenala Philip-guide was super helpful, efficient and gracious. My part needed ordering and I need a follow up visit and I look forward to dealing wit Shenala Philip-guide was super helpful, efficient and gracious. My part needed ordering and I need a follow up visit and I look forward to dealing with her again. More

Service I was attended to promptly and courteously by Mr. Jose Reyes. Subaru covered the expense of a rental car until mine was fixed. Car was ready next day- I was attended to promptly and courteously by Mr. Jose Reyes. Subaru covered the expense of a rental car until mine was fixed. Car was ready next day- What could improve. The service representative Mr. Reyes was excellent. No complaints about him but the overall experience when coming in to service a vehicle could be improved by: 1) Dealer providing loaner vehicles instead of having to go somewhere else to rent a vehicle 2) Having a separate reception/ waiting area for customers who are coming into the service department and not conducting business inside the same area where vehicles are being serviced 3) Subaru roadside assistance needs to improve BIG TIME:the waiting time for a Tow (I waited almost 3 hours for the tow truck) More