Subaru South Charlotte

They are the definition of a SHADY car dealership!! I bought a trade in there, and was told it goes through a 120 point inspection. My husband specifically asked about transmission problems we learned a bought a trade in there, and was told it goes through a 120 point inspection. My husband specifically asked about transmission problems we learned about when researching Pathfinders online. We were assured the vehicle would not have that issue. Three days after buying the vehicle, the check engine light came on. I took the car back to the dealership, and they sent me home in one of their rentals. They had my car for over 24 hours, and told me all it needed was a tune up. Upon leaving Subaru, the light came on again on the way home. I called them to let them know and they told me it "was not in their budget" to help me. At this point, I hadn't even made the first payment on the car!!! Three months later, the transmission gave out completely. We took it to the Nissain dealership, and they ran the vin number and told us had previously done work on it. The car had been their two years prior and had transmission problems then. The past owners declined to have the work done, stating they were planning on trading the car in anyway. So now, I have a $5,500 repair bill, and I only paid $10,000 for the entire car. Every repair person I have had look at the car told me the car was a LEMON, and that there was no way Subaru didn't know about the issues when they sold it to (please keep in mnd we specifically asked about this EXACT ISSUE). The kicker is that not only did they lie to me when I bought it, the car sat in the service bay area and they still did not tell me. Apparently if we had been told at either point what the true issue was, we could have bypassed the radiator and possibly saved my transmission. My husband and I went back to Subaru again to ask for help, and they told us they would put in a USED transmission for around $4,000!!! All in all, we got screwed... please don't let them screw you too!!!!!!!! More

Very attentive to clients | customer focused. Prompt service with minimal to no "sales pressure". Thorough review of purchase process from initial arrival to close of deal. Would recommend this dealers service with minimal to no "sales pressure". Thorough review of purchase process from initial arrival to close of deal. Would recommend this dealership for sales and service. More

Staff was very friendly, attentive and direct but not aggressive. Eric Lang was extremely helpful in explaining the purchase process and features and operation of new vehicle being purchased. Daniel Mc aggressive. Eric Lang was extremely helpful in explaining the purchase process and features and operation of new vehicle being purchased. Daniel McLaughlin prepared and executed closing paperwork in a very timely manner and went to an especial effort to locate and obtain in only a few days a vehicle of color and options desired. Vehicle was purchased under a VIP program for which pricing was correctly quoted and maintained from initial inquiry to closing. More

Best experience buying a car EVER! Matt Carr in internet sales was very quick to respond to all my questions. Barry Tate(salesman) went out of his way to find us the Caramel Bronze ouback that we wanted. H sales was very quick to respond to all my questions. Barry Tate(salesman) went out of his way to find us the Caramel Bronze ouback that we wanted. He was going to drive to Northern Virginia, but ended up finding one in Charlotte. No pressure to purchase the car just very knowledgeable about the features of the car. Daniel Mclaughlin, finance manager was extremely helpful in explaining the promotional terms of the contract. More

I was really displeased with the customer service I received. Mr. Butler was rude and short with me on the phone. If I had known I would be so poorly treated after a new car sale, I would have definite received. Mr. Butler was rude and short with me on the phone. If I had known I would be so poorly treated after a new car sale, I would have definitely gone elsewhere. They have lost a customer. More

Jonathan did a great job when inquired about the Subaru Outback. He was very knowledgeable regarding the vehicle and welcomed our dog 'tester'. He did not attempt to pressure us into a sale, and did a grea Outback. He was very knowledgeable regarding the vehicle and welcomed our dog 'tester'. He did not attempt to pressure us into a sale, and did a great job explaining the features of the vehicle after the sale. We hope to have many quality ears with our purchase, and would buy another vehicle from Jonathan down the road. More

This was one of the best car buying experiences I have ever had. Everyone was knowledgebale, friendly, helpful. Took the time to work with my family as well as a friend that also ended up leasing a Subar ever had. Everyone was knowledgebale, friendly, helpful. Took the time to work with my family as well as a friend that also ended up leasing a Subaru after visiting the showroom with me! More

These guys not only met my needs, but went above and beyond with customer service. They worked a financial deal for me that was too good to pass up! beyond with customer service. They worked a financial deal for me that was too good to pass up! More

I had a great buying experience. They offered competitive internet pricing without trying to tag on ridiculous fees on the back end. They even matched my credit unions interest rate. I would definitely do bu internet pricing without trying to tag on ridiculous fees on the back end. They even matched my credit unions interest rate. I would definitely do business with them again. More

A pleasant experience from start to finish. Went out of their way to accommodate my requests, and even called me back the day after the sale to check in. I will recommend this dealer to anyone. their way to accommodate my requests, and even called me back the day after the sale to check in. I will recommend this dealer to anyone. More