Subaru Superstore of Chandler

I brought my 2002 Subaru Legacy sedan in for maintenance on June 13, 2011. Service manager Mike Harris seemed nice enough, and informed me he would take my vehicle through a complimentary 27 point inspecti on June 13, 2011. Service manager Mike Harris seemed nice enough, and informed me he would take my vehicle through a complimentary 27 point inspection, among other things, to assess the needs of my vehicle. Whichever technician working on my vehicle missed the following items in this inspection: 1. Windshield washer spray on right side of windshield not operating--however, according to this inspection, it was rated "inspection result--ok" 2. Interior lighting on dashboard not working for mileage readout--however, according to this inspection, it, too, was rated "inspection result--ok" 3. Back-up lights for engaging in reverse gear does not work...I mentioned this to Mike Harris, who assured me they work. Wrong! It was missed both in this inspection and upon a request to exam this ongoing problem, to include a possible solution to remedy this problem. Mike also misquoted the cost of my repairs, citing "he forgot" to add in approximately $500.00 additional dollars to the cost of these repairs. Mike blamed his computer for failing to call me as scheduled with updates on costs and estimated time of completion. Perhaps if he knew he was having computer issues, he should have: A. Used a different computer or B. Made a note to contact persons through cell phone appointments/alarms. All in all, while I appreciate my vehicle, I was not at all impressed with Mike's work ethic and the inspection provided by his technicians. This makes me question what was actually done RIGHT on my Subaru, and what I actually paid for. So, NOW I have to schedule yet another appointment less than one month after this inspection to repair these aforementioned items, as opposed to your service department making it right the first time. And, of course, I will NOT be dealing with Mike Harris...he had every opportunity to make this a pleasant and professional experience with Subaru of Chandler, and failed. More

It's always a pleasure to work with Kristi. The complamentry car wash is always very much appreciated. The sales force is always helpfull rather than pushey... complamentry car wash is always very much appreciated. The sales force is always helpfull rather than pushey... More

Gus was great. He worked out a superb deal on the right car for our family. Everything he promised was delivered in a low pressure, exceedingly friendly and informative atmosphere. For the first time in car for our family. Everything he promised was delivered in a low pressure, exceedingly friendly and informative atmosphere. For the first time in my 25 year experience of buying vehicles, purchasing a new automobile was easy and came without any hitches whatsoever. Gus and the entire group we worked with were wonderful. I highly recommend Gus and the dealership. More

As with all dealerships the cost is a little more then a jiffy lube but they are more careful with your car, it comes back exactly like you gave it to them except they clean the car plus inside you can't co jiffy lube but they are more careful with your car, it comes back exactly like you gave it to them except they clean the car plus inside you can't complain about the wait with food, coffee, 5 TVs and very comfortable chairs to sit in. More

The Subaru Superstore employees went out of their way to make us feel welcome, comfortable, informed, and feeling as though buying a car were a fun and exciting experience. Every question we asked and ever make us feel welcome, comfortable, informed, and feeling as though buying a car were a fun and exciting experience. Every question we asked and every concern we had was well received, informing us above and beyond our expectations in order to help us make the very best decision for us. No question was too big or too small. They were more interested in serving us as a customer than gaining quick profit. Time was of no concern. There was no rush. Once we made a decision to purchase a Subaru, we were welcomed in, expressing their hope that we would would not only continue business with them in the future but that we would consider ourselves to be engaging in a long-term "family" relationship. We drove away feeling very much at peace with our Subaru and with Subaru Superstore. More

The service I get every visit is the best I can imagine. Efficient, friendly, unhurried, car wash - everything is always done to perfection. Free fruit and cookies, comfortable waiting area - this is a grea Efficient, friendly, unhurried, car wash - everything is always done to perfection. Free fruit and cookies, comfortable waiting area - this is a great place to come. I mention the service I receive here to lots of people. More

Overall, sales, service and communications have been very good and a pleasant experience. Sales was very straightforward with no hassle because I was purchasing through Costco. A little back and forth on the good and a pleasant experience. Sales was very straightforward with no hassle because I was purchasing through Costco. A little back and forth on the tradein but not bad. Prepping and delivery was very fast. Vehicle was in splendid condition and I have not had to return for any repairs or complaints. One trip to install an optional item. Service today for the 3 month oil change was straightforward. I waited for the service to be completed and it took the time they predicted. Waiting area was pleasant with Wi-Fi connection, television, magazines, snacks and coffee and water readily available at no charge. Can't ask for any more from the dealership and I love my Outback. Plus, gas mileage exceeds EPA estimates. More

Brent did an outstanding job as my sales associate. He was able to quickly locate and obtain the specific Subaru Outback model that I requested. I was impressed with how well he communicated with me via e was able to quickly locate and obtain the specific Subaru Outback model that I requested. I was impressed with how well he communicated with me via email/phone about pricing and issues with the new car. He also made my purchase experience seamless by guiding me through the paperwork and educating me on all the features of my new car. More

Service is great ,Kristi went the extra mile to make sure I knew what was being done. The shop and waiting area is spotless and very comfortable,Unlike many other repair shops.I highly recommend this dealer I knew what was being done. The shop and waiting area is spotless and very comfortable,Unlike many other repair shops.I highly recommend this dealership. More

Work is always done promptly. Kristi is attentive to the service requests and the work is done neatly and quickly. I am very satisfied with the service and this is one of the main reasons I do business wit service requests and the work is done neatly and quickly. I am very satisfied with the service and this is one of the main reasons I do business with the Subaru Superstore. With the high quality of your sales staff (Brent Gunderson) and service (Gil and Kristi), you will be handling my business for a long time. More