Subaru Superstore of Chandler

Gerald Zack an outstanding customer service ,always on time ,keeps you updated as service is being performed time ,keeps you updated as service is being performed More

It was great dealing with David Griffin at the Subaru Superstore of Chandler today. He made the car buying experience smooth and hassle free. He’s very knowledgeable about the cars and a friendly, perso Superstore of Chandler today. He made the car buying experience smooth and hassle free. He’s very knowledgeable about the cars and a friendly, personable, and professional salesman. It was a pleasure to purchase the car from him and I won’t hesitate to do so again when I’m ready for my next car. More

Jerry Zack in service is the best. Always honest and straightforward with what’s going on with my car. Always honest and straightforward with what’s going on with my car. More

Jerry Zack is the best! I've been bringing my Subaru to him for years and trust his recommendations and judgement. He always prioritizes any service recommendations so I can I've been bringing my Subaru to him for years and trust his recommendations and judgement. He always prioritizes any service recommendations so I can make informed decisions and space out repairs, if needed. He is a determining factor in continuing to bring my Subaru to Chandler Subaru Superstore for service. More

We walked into Subaru Superstore of Chandler fully prepared to purchase a new Forester. We had been looking for several months and were specifically waiting for a good financing offer. We weren't conc prepared to purchase a new Forester. We had been looking for several months and were specifically waiting for a good financing offer. We weren't concerned about negotiating a monthly payment; we wanted to discuss the actual purchase price and understand the out-the-door cost. We were assisted by Siamak Ansari. The initial number he gave us was higher than what we proposed, which was completely expected and something we were prepared to negotiate. The problem started when we asked him to explain the additional dealer fees and add-ons. Instead of simply explaining what we were paying for, he became defensive and condescending. At one point, he looked at my fiancée and said, “I see your smirk. Do you want tint in Arizona or not?” He then told us that when you go to a restaurant, you don't negotiate the price of the meal. We weren't asking unreasonable questions. We were two customers preparing to spend more than $40,000 and wanted to understand what we were being charged for. Being spoken to that way was enough for me. I stood up and told him we were done and would not purchase the vehicle from him. The follow-up communication was also disappointing. After I texted the person I believed was our original salesperson to explain why we had left, the response largely defended the dealership rather than acknowledging how we had been treated. It also repeatedly referred to my fiancée as my “husband.” I'm a woman, and I was there with my female fiancée. The overall tone and professionalism of the correspondence only reinforced our decision to leave. Here's the part that should matter to dealership management: We left Subaru Superstore of Chandler, drove to Peoria Subaru, and purchased our new Subaru Forester from them that same day. Peoria was fantastic. They explained the pricing and costs without becoming defensive or condescending, treated us respectfully, and earned our business. I've purchased two Subarus previously and had excellent experiences, so this isn't a complaint about Subaru or about negotiating a car purchase. We were ready to buy a Subaru, and we did. Chandler simply lost the sale because of how we were treated. Customers spending this much money should be able to ask what they're paying for without being mocked or talked down to. More

Jerry Zack is great! We have been bringing our 2013 model car to him for the last 12 years. He always takes great care of us and our car. He is very professional, extr We have been bringing our 2013 model car to him for the last 12 years. He always takes great care of us and our car. He is very professional, extremely knowledgeable, and very friendly. We trust him and his expertise which is why we still bring our high-milage car in for service and repairs at Subaru Superstore of Chandler. More

Jerry Zack is an excellent service advisor and the reason I I continue to have my car serviced at Subaru Superstore I I continue to have my car serviced at Subaru Superstore More

Excellent and efficient service on my car as always! The service provider Jerry Zack is always helpful and informative. It's a great feeling to trust the work your vehicle is receiving! The service provider Jerry Zack is always helpful and informative. It's a great feeling to trust the work your vehicle is receiving! More

I’ve been bringing my vehicles to Subaru Superstore for over 15 years, and a huge reason I continue to come back is my service advisor, Jerry Zack. Over the years he has consistently gone above and beyond over 15 years, and a huge reason I continue to come back is my service advisor, Jerry Zack. Over the years he has consistently gone above and beyond to make sure my vehicles are properly serviced and that I’m taken care of every step of the way. He is knowledgeable, honest, dependable, and always takes the time to explain everything clearly. I never feel like I’m just another customer. He genuinely cares about doing the job right and making sure I’m comfortable and confident with the service my vehicles receive. Fifteen-plus years of loyalty says a lot, and I can honestly say that I wouldn’t trust my vehicles with anyone else. Jerry consistently goes the extra mile, and his commitment to excellent customer service is a big reason I continue to choose Subaru Superstore. Thank you, Jerry, for all the years of exceptional service! You’re the best, and Subaru Superstore is lucky to have you. I highly recommend him and the entire Subaru Superstore team to anyone looking for honest, reliable, and outstanding service. More