Subaru White Plains

Appt wast @ 8am the car was not ready until after 5pm and was dropped off to me at 5:35pm by Luis I had clearly told agent I needed car before 5pm I understand it was not the agents fault but the mechanics was dropped off to me at 5:35pm by Luis I had clearly told agent I needed car before 5pm I understand it was not the agents fault but the mechanics More

Top notch dealership sales and service department in my 10 years as a customer. Happy to be part of your Subaru family.. 10 years as a customer. Happy to be part of your Subaru family.. More

The sales process was very pleasant and easy. Subaru helpt with the negotiations of a 2017 Crosstrek (miles 68,000). After 5-6 months however it turned out there were two major safety issues with Subaru helpt with the negotiations of a 2017 Crosstrek (miles 68,000). After 5-6 months however it turned out there were two major safety issues with the car and Subaru did not assist or get back to me. Even though the car was secondhand, I did expect it to be fully serviced, and if there were any issues they should have been discussed. The two issues: front low arm bushing needed to be replaced immediately. Car was unsafe to drive. Cost $850. Rust around the brakes another big repair $800. I did not expect these repairs in my first year owning this car. What made me most upset was that Subaru ignored my emails. Because of this, I cannot recommend this Subaru dealer. More

They were nice efficient. Fixed my car properly . Got me on my way . Coffee and snacks were good too . I highly recommend them . Fixed my car properly . Got me on my way . Coffee and snacks were good too . I highly recommend them . More

Great team of hard working efficient and conscientious individuals. Great communication of stays and any issues found individuals. Great communication of stays and any issues found More

Service advisor Devin was friendly, helpful and knowledgeable. Waiting area is clean and very comfortable. knowledgeable. Waiting area is clean and very comfortable. More

Subaru White Plains service department is second to none! You receive a video from the technician showing you the status of your car and reasons why services are needed. The service representative keeps you You receive a video from the technician showing you the status of your car and reasons why services are needed. The service representative keeps you updated via text or calls, they are all so friendly and knowledgeable! Transparency is all you get from the get-go! And a complimentary car wash! Highly recommend them! More

Everyone was professional, courteous and efficient from the phone contacts to the in person experience. the phone contacts to the in person experience. More

Of all the cars I have own in my life time and use the serve dept. of each they cannot live up to the service I get at WP Subaru. serve dept. of each they cannot live up to the service I get at WP Subaru. More

Deceptive Sales Practices at White Plains Subaru Not long ago, I was shopping for a Subaru Solterra. There was a lease promotion available, and the only dealership that initially confirmed they had the long ago, I was shopping for a Subaru Solterra. There was a lease promotion available, and the only dealership that initially confirmed they had the offer and would honor it was Rye Subaru. They provided excellent service and were transparent throughout the process. Meanwhile, White Plains Subaru contacted me and stated that they would honor the same lease terms. The salesperson went further and promised that, if I brought a written offer, they would upgrade me to the next trim level for the same monthly price. I obtained the written offer and went to White Plains Subaru. The salesperson showed it to the manager. Instead of honoring the promise, I was offered the same vehicle for an additional $50 per month. The salesperson acknowledged that he had promised the higher trim at the same quoted price but said they would not honor it. This experience left me extremely disappointed. A dealership’s word should mean something. I will not return to White Plains Subaru, and I believe consumers deserve clear, honest, and consistent communication when making significant financial decisions. More