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Subaru White Plains

Elmsford, NY

Overview
Reviews
4.6
403 Reviews
Call Dealership (844) 338-8731

258 E Main St

Elmsford, NY

10523

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Showing 403 reviews

July 04, 2023

Brought my Ascent in for service, everything went well, beginning with the service rep. Very helpful More

by rharris29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubi Garcia
Report | Print
Jul 05, 2023 -

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

June 29, 2023

I was extremely disappointed with my service experience. The pick up was 45 minutes late, and the men honked outside of my house to say that they were there (someone called to say that they had been there f More

by Westchester Subaru client
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I do not know any of those names. The people who dropped off and picked it up, never introduced themselves., Nolan Corlew , Jeremy Abramson, Eric Schmitt, Mikayla Querfeld, Master TPC
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June 19, 2023

It doesn't allow for ZERO stars. ..But if you see a salesman named MICHAEL D. run!!! I don't know how a used car salesman ever got hired to sell new cars, But ask for someone else. If More

by Don'tBuyHere
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Michael D.
Report | Print
Jun 20, 2023 -

Subaru White Plains responded

Hello, I am very sorry to hear about your recent experience at our dealership. Our team remains committed to providing you the very best Subaru purchase experience and it is evident to me that we lacked to do this during your recent experience. While I have been unable to locate your customer profile, it is our company policy that vehicles must be paid in full prior to them heading home to their new owners. Additionally, in order to best serve all of our customers, we are unfortunately unable to hold vehicles for an indefinite period of time. We take every comment seriously and want to ensure that your concerns are directly addressed and rectified. I would be grateful if you could reach out to me personally to provide more details about your experience. I am including my contact information below so you can do so. 

I look forward to hearing from you and working together to restore your faith in Subaru White Plains, an exclusive division of The Premier Collection. Safe adventures ahead, Jeff Falk General Sales Manager Direct: 914-5701-3499 JeffreyFalk@ThePremierCollection.com

June 17, 2023

Thanks to the service department at Subaru White Plains. My experience there recently for annual maintenance was efficient courteous and timely. My service advisor Rubi Garcia was exceptional. She provided More

by Edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolan Corlew
Report | Print
Jun 19, 2023 -

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

June 15, 2023

Everyone was absolutely amazing from the moment I came in to the store I was greeted with smiles and attention everyone was so kind, patient, and attentive definitely helped my decision. Isidro was very help More

by Zenia4566
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nolan Corlew
Report | Print
Jun 19, 2023 -

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

June 08, 2023

Promises are kept Work is excellent Work is completed in time promised Waiting area is comfortable More

by Mmd39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubi
Report | Print
Jun 09, 2023 -

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

June 06, 2023

I've been happy with WP Subaru from the time I bought my car. Good service in a prompt time More

by dforbesw
Recommend Dealer
Yes
Employees Worked With
Haven't the faintest notion of who
Report | Print
Jun 09, 2023 -

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

June 03, 2023

Mike and his team were super helpful and professional. Always love coming to this Subaru. More

by Rodriguez.roselee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MIKE DAGOSTINO
Report | Print
Jun 06, 2023 -

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

June 01, 2023

Great service, great staff, great deal. Would recommend to anyone looking for a new Subaru! More

by Ovetmendoza1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nolan Corlew , Jeremy Abramson, Eric Schmitt, Mikayla Querfeld, Master TPC
Report | Print
Jun 06, 2023 -

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

May 31, 2023

Service ends once the deal is done…. . I have been waiting 3 months for a refund of the warranty I purchased. I’ve emailed, called, left messages, etc. only to be told by Subaru Customer More

by Kyminthecity1
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Connor
Report | Print
May 31, 2023 -

Subaru White Plains responded

I’m very sorry to hear about your experience at our dealership. We have a process to cancel a warranty and because there was a lien on the car, it was delayed due to the bank. I would be happy to speak with you directly if there is anything I can help with. Please email me the best number and time to call you. I look forward to speaking with you. With service in mind, Jeffrey Falk Subaru White Plains JeffreyFalk@ThePremierCollection.com

Jun 05, 2023 -

Kyminthecity1 responded

Per Subaru Corporate, your dealership has had the money since May 10th. The 2 day fed ex I was promised by your dealership still hasn’t happened… perhaps instead of monitoring negative comments so you can appear to be responsive, you do what you say you’re going to do?

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