Subaru World of Hackettstown

Had to bring my car in for a recall. They are so nice!! Best dealership They are so nice!! Best dealership More

Kathleen and I had a wonderful experience with Rodolfo trading up her 2014 Outback to a Certified 2023 model. Everyone at the dealership worked hard to make a great deal happen for us! Love the car and trading up her 2014 Outback to a Certified 2023 model. Everyone at the dealership worked hard to make a great deal happen for us! Love the car and love the dealership. We wholeheartedly recommend both! More

Rudy was extremely helpful and easy to work with. He was knowledgeable and was able to guide us into the right vehicle for what we were looking to use it for He was knowledgeable and was able to guide us into the right vehicle for what we were looking to use it for More

Everyone was very helpful at Hackettstown. We went back a second time to test drive before buying my Subaru. We went back a second time to test drive before buying my Subaru. More

I am never disappointed when I come for car service, but this time William was just wonderful; positive, kind and kept me informed. Thank you William snd Subaru! this time William was just wonderful; positive, kind and kept me informed. Thank you William snd Subaru! More

They were extremely helpful and very efficient. They did their utmost to make sure that I got the vehicle that I wanted, which I absolutely love! They did their utmost to make sure that I got the vehicle that I wanted, which I absolutely love! More

They serviced my car quickly and even washed it. Chris was great to deal with. Chris was great to deal with. More

People were very pleasant. Everything was explained to me throughly. The wait time was not too bad. Everything was explained to me throughly. The wait time was not too bad. More

Let The Buyer Beware In the spring we purchased a 2024 Subaru Forrester touring car. When we were initially speaking with the salesman he asked what features we wanted on our car. We stated everything t Subaru Forrester touring car. When we were initially speaking with the salesman he asked what features we wanted on our car. We stated everything that was on our current Subaru Forrester which included the automatic braking system, blind spot mirrors and lane departure warning and we wanted the remote start functionality added. We went home with a new car but it ended up not being what we asked for. Thinking that there was something wrong with the remote start I went to the dealer to find out what the issue may be. Long story short, we found that the remote start we requested was not included in the car we purchased and there was no automatic braking. Losing this function added an additional 15.00 dollars a month to our auto insurance. Perhaps not a big deal to most but we are on a fixed income since retiring. We were taken to the man, I believe his name was Tony who did the financing and he had a copy of the sales and said that these were not included in car that we purchased. He was also being quite arrogant and very rude and asked more than once in a curt tone if we wanted to purchase another vehicle that included these items, as well as saying you’ve had this car for seven months and now this is a problem. Basically the remote start is something we only used in the winter to take the chill off our car and honestly never gave thought to using it to cool the car in the warmer months as he made a point to mention. To add insult to injury he said he could have the remote start added but it would cost as an additional 900.00 plus installation. I can honestly say that I have never seen a company representative be so ignorant in their discussions with a customer (former … will never buy from Hackettstown Subaru again) who has questions about a purchase. His comments to us show xxxx poor customer service and Subaru Hackettstown should be embarrassed to have someone like this represent their company. Now don’t get me wrong, I like our car but it would have been nice if we weren’t deceived when the purchase was made. More

This hands down the worst Subaru on the planet they tried to void my two free oil changes when I bought the car the kid at the front desk was rude and should not be working there everyone is rude there actua to void my two free oil changes when I bought the car the kid at the front desk was rude and should not be working there everyone is rude there actually no one has any idea what’s going on never going here again and I wouldn’t reccomend this dealership to anyone ever More