Subaru of Ann Arbor

I had a poor start with the purchase of my new Subaru Forester Hybrid since the original salesperson was inattentive and appeared to lack interest in the sale. Fortunately, the sales manager (Darren Henr Forester Hybrid since the original salesperson was inattentive and appeared to lack interest in the sale. Fortunately, the sales manager (Darren Henry) was extremely understanding and guided me to another of his sales representatives, Tyler Domain, who did a superb job in completing the sale and explaining various aspects of the vehicle. Tyler even went the extra mile by stepping in when the person originally designated to explain all of the technological features of the car was injured in an accident and couldn't meet with me for the appointment. Tyler was fully able to answer all of my questions and helped to install the Apple Car Play. Tyler is a great teacher-he is very patient and understanding and it was a real pleasure to work with him. Also kudos to the sales manager for handling an initial awkward situation so well. More

Matthew was an excellent salesperson to work with. Made the purchase of a new car as easy as possible. Clayton was also helpful and Michael kept the financial aspects as engaging as possible. Great ex Made the purchase of a new car as easy as possible. Clayton was also helpful and Michael kept the financial aspects as engaging as possible. Great experience. Would recommend. More

Went to Subaru of Ann Arbor on 6/6/25 for an oil change and to get the wiper blades replaced. According the the paperwork I received, that is exactly what happened. I drove straight home (not using the wip and to get the wiper blades replaced. According the the paperwork I received, that is exactly what happened. I drove straight home (not using the wipers) and didn't move the car again until 6/9/25 when I drove it to Safelite Autoglass to get a stone chip repaired in the windshield. The service tech asked me if I wanted him to replace the wiper blades because the driver's side was almost completely torn off! He brought me back to see the car and I took photos of the blades that were supposedly replaced 72 hours prior. When we called to ask what happened, their response was that the autoglass repair shops always try and sell you new blades when you get the windshield repaired. It's not reasonable to assume that the damage done to the wiper was new and occurred while the car was sitting at my house for roughly 72 hours in average temps and conditions. I don't have a clue what other reason they could justify the implication that Safelite erroneously said the blades needed to be replaced if they didn't. I live roughly 30 miles from this dealership and cannot take off work AGAIN to go down there and have them replace what they said they already replaced a few days ago. I'm thankful Safelite noticed the problem before I set out into Canada the day after tomorrow with faulty blades. The service advisor, Joshua, also wrote in a text message, "I did not even charge you for the wiper blades..." He did not charge me because the car was still covered under the initial warranty with less than 30,000 miles on the car. More

I came in, checked out forester wanted to buy, i'm pre approved salesman was suppose to call me friday with details on color and bottom line paper work and never did. guess you people don't want to really approved salesman was suppose to call me friday with details on color and bottom line paper work and never did. guess you people don't want to really want to sells cars.salesman was glenn knight More

Subaru of Ann Arbor did a great job. I love my new Impreza. Glen my sales person was great to work with! I love my new Impreza. Glen my sales person was great to work with! More

Everyone and everything was very clean and professional. Very knowledgeable about offers and cars they have. Very knowledgeable about offers and cars they have. More

Weston was knowledgeable and helped us immensely on the purchase of our 2025 hybrid Forrester purchase of our 2025 hybrid Forrester More