Subaru of Ann Arbor

Nathan Braley was very thorough and listened to my concerns and answered my questions. I had a very positive experience. concerns and answered my questions. I had a very positive experience. More

I had a fantastic experience working with Michael Maciborski. He was friendly, knowledgeable, and truly cared about my needs. He guided me through every step, answered all my questions patiently, and Maciborski. He was friendly, knowledgeable, and truly cared about my needs. He guided me through every step, answered all my questions patiently, and made the entire buying process smooth and enjoyable. Highly recommend for their professionalism and excellent customer service! More

Ryan Rose gets a 10/10 rating related to my purchase of a new Subaru Outback and trade-in of my old Outback. He was flexible, available, well-informed and overall very helpful. I am happy with the price and new Subaru Outback and trade-in of my old Outback. He was flexible, available, well-informed and overall very helpful. I am happy with the price and beyond happy with the vehicle. More

We went there very interested to buy a Subaru. We left 100 percent confident that we won’t buy from this dealer. The salesman refused to give us a print out of the estimated itemized costs. It was We left 100 percent confident that we won’t buy from this dealer. The salesman refused to give us a print out of the estimated itemized costs. It was too much for him to print it out! We asked several times. But he kept saying he will only do it if he knows we are are carrying forward with the deal that night. At that point, we completely lost trust in him and all what we wanted to do is walk away. No person will buy a car before knowing the exact cost and itemized charges. As you see in some of the reviews, people have reported similar behaviors. The salesperson texted us next morning asking us the reasons we did not proceed with him. How a salesperson can have such a poor insight is bewildering. More

RE: Subaru of Ann Arbor. I was considering buying a pre-owned Outback from Subaru of Ann Arbor. Unfortunately, the sales work sheet disclosed that the following "Accessories I was considering buying a pre-owned Outback from Subaru of Ann Arbor. Unfortunately, the sales work sheet disclosed that the following "Accessories":( Lojack - $999, 1 year repel clear coat- $599, nitrogen filled tires with 1 year road hazard protection- $299 ) are included in the sale. When I asked about it, I was told that "the Accessories are standard items that are pre installed on all of our pre-owned and new vehicles." I said no to the accessories. The Pre-Owned Manager then said no to the sale. But, if the vehicle is on the lot after 45 days he (the POM) would reconsider. FYI: 1.The LoJack system is separate from the standard Subaru Starlink safety and security features, which also include vehicle location services making the LoJack system redundant and unnecessary. 2. The repel clearcoat is also unnecessary, especially for $599. For $600 you can get the car professionally detailed including clay-bar and ceramic coating. 3. Finally, tire road hazard protection (RHP) has limitations (like prorated coverage), and might not cover all damage, making it like gambling on a potential future expense. The numbers: Retail Price: $24,650 Savings -$1,655 Today's Price: $22,995 Selling price $22,995 Government fee ( plate transfer ) $55.00 Processing/ documentation fee $280.00 Accessories $1,897.00 + 6% sales tax $26,744.90 Total. At the end of the day, the accessory upcharge remained a non-starter even though I was offered to come to the dealership to "negotiate" over it. Instead, I walked. p.s. Aaron in service is a pleasure to work with. More

DO NOT BUY A USED CAR HERE. And above all, DO NOT TRUST SALES REP JONAH LANDEN. I bought a pre-owned 2023 Subaru Impreza. My sales rep was Jonah Landen. As part of our negoti And above all, DO NOT TRUST SALES REP JONAH LANDEN. I bought a pre-owned 2023 Subaru Impreza. My sales rep was Jonah Landen. As part of our negotiation, it was agreed that the existing damage to the car (a few small scuff marks and dents, as well as one large dent on the hood) would be repaired. It was not. He also promised me he’d fill the car with a full tank of gas, but later only provided a half tank. When I asked about obtaining a second key he said, “We can probably make that happen.” But of course, he did not make that happen. When I went to pick up the car the dent on the hood was fixed, but the scuff marks on the door and dents on the bumper? All still there. I pointed this out, but Jonah assured me he would talk to Kevin, the used car manager (who I had met briefly), to get everything sorted and I would be taken care of. What followed was 3 WEEKS before I got any real answers. I followed up with Jonah multiple times over email and text and was consistently told that Kevin was out of office, but “Do not worry, I will make sure we take care of you regardless.” Meanwhile, the car was having issues. 3 days after purchasing the car, the low tire pressure light came on. Weird. I filled the affected tire with more air and everything seemed to be fine. But 3 days later, that same tire had low pressure again. I took it into the dealership and found that the tire had a slow leak and both the wheel and tire would need to be replaced. Thankfully, this would be covered by my warranty. But during the inspection, the service team also flagged that the engine and cabin air filters needed to be replaced. This would NOT be covered by my warranty. Again, weird since I had only had the car for a week. I added this to the growing list of my concerns to follow up on. Jonah once again told me he would speak to Kevin “today” which was followed by a week of radio silence. My patience had snapped. I called the dealership. Kevin was out, but I was put in touch with another manager, Vanessa LaMay. Vanessa listened to my story, and then explained that there was nothing they could do. The records in their system stated only that they would repair the damage to the hood, even though I was told that all the dents and scrapes would be taken care of. And because I bought the car “as-is” they would do nothing about the other damage or the two air filters. However, she did offer me a $50 gas card as an attempt to rebuild trust. While it’s not much, at least I trust her more than the people here who actively screwed me over. And then the icing on the cake. When I went to pick it up, lo and behold, Kevin was in. I tried to convey my experience to him as well, but he visibly did not care what I was saying and brushed off my concerns. After all I had already signed and paid, why should he pretend to care about me any longer. Needless to say, I will never buy another car here and will make sure all of my friends and family avoid it as well. Do not take this dealership at their word. They will happily screw you over given the opportunity. More

Great car buying experience! Tyler was awesome! I left with the car I wanted at a fair price. Tyler was awesome! I left with the car I wanted at a fair price. More