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Subaru of Ann Arbor
Ann Arbor, MI
122 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 122 reviews
April 11, 2022
Nicole Naughton in Sales, Craig Poke in Finance and the rest of the Subaru of Ann Arbor team made shopping for my mom's new Crosstrek an enjoyable experience! They took the time to thoroughly explain her rest of the Subaru of Ann Arbor team made shopping for my mom's new Crosstrek an enjoyable experience! They took the time to thoroughly explain her options and offer her the right vehicle and after-care for her budget… plus the delivery experience was spot-on. I would highly recommend these guys when you're looking for your next Subaru! More
by Steven Riecker
Employees Worked With
Craig Poke, Nicole Naughton
March 28, 2019
Service is Now Adequate Rather Than Outstanding I had previously rated Dunning Subaru five stars, and enthusiastically recommended the dealership. In my experience, their service department has gone I had previously rated Dunning Subaru five stars, and enthusiastically recommended the dealership. In my experience, their service department has gone from exceeding expectations, to just adequate. It now takes two or three emails to get a response on "A" priority items, such as recall questions. I went yesterday for an oil change and recall air bag repair, and the repairs took two hours longer than stated. The service tech, who historically had gone "above and beyond" for his customers, failed even to apologize for the delay; or acknowledge the inconvenience. On a positive note: The dealer principal, John T., is an honest business person, who does respond promptly to his own emails, even though his service people no longer do. Also, the new service manager, Joe O., seems to be competent and customer oriented. Unlike the above noted service tech's defensive response, Joe did apologize for the delay, and made no excuses. Finally, the repair work itself is competently done. For those reasons: Honest business owner, competent service director, and skilled repairs, I cannot in good conscience reduce the rating to less than three stars. However, whereas I used to have the majority of my work done at Dunning Subaru, I now have most of my car repairs and maintenance done by a local garage, which has much better customer service and more favorable pricing. More
by kcfield
Employees Worked With
Michael Green
