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Subaru of Ann Arbor
Ann Arbor, MI
135 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 135 reviews
February 05, 2024
Mack Jubreal was wonderful to work with . He went above and beyond to make sure everything went smoothly. From financing to driving off , it was a great experience. Looking forward to servici He went above and beyond to make sure everything went smoothly. From financing to driving off , it was a great experience. Looking forward to servicing our vehicle at Subaru of Ann Arbor ! More
by Bettylou
Employees Worked With
Mack Jubrael
February 02, 2024
Absolutely amazing ! Mack Jubreal sold me my 2022 WRX GT many miles ago & just over a year ago.Mack Jubreal & Josh Lancaster went above & beyond & exceeded my expectation Mack Jubreal sold me my 2022 WRX GT many miles ago & just over a year ago.Mack Jubreal & Josh Lancaster went above & beyond & exceeded my expectations! Love my Subaru! Mack has earned my respect and business for all my future business! My car desperately needed new tires and Mack and Josh picked up my car from me because I couldn’t get out of work to get them replaced. The whole dealership experience is the best I’ve ever had , everyone I interacted with at Subaru of An Arbor has been great & personable. More
by Joe Hinton
Employees Worked With
Josh Lancaster, Darren Henry, Mack Jubrael
January 25, 2024
We are on our sixth Subaru and purchasing this time from Ann Arbor Subaru was the best experience so far. It was a pleasure working with Mack who kept our budget and interests in mind to find us just the ri Ann Arbor Subaru was the best experience so far. It was a pleasure working with Mack who kept our budget and interests in mind to find us just the right car! The car was delivered earlier than expected despite our decision to add in options after initial order. Working with Mack was like buying a car from a good friend. Highly recommend! More
by marthalaatsch
Employees Worked With
Mack Jubrael
December 04, 2023
I've bought several Subaru's at this dealership over the years. Tyler was great to work with. Very personable and helpful every step of the way. I'd highly recommend him if you're looking for a new or us years. Tyler was great to work with. Very personable and helpful every step of the way. I'd highly recommend him if you're looking for a new or used Subaru. More
by skb694
Employees Worked With
Tyler Doemland
October 30, 2023
I had a really nice salesman who helped me with my purchase of a pre owned Forester. His name is Noah Norzaimi and he was super helpful and always ready to help. I would recommend him if you are loo purchase of a pre owned Forester. His name is Noah Norzaimi and he was super helpful and always ready to help. I would recommend him if you are looking to buy a new car. More
by sandyryder123
Employees Worked With
Noah Norzaimi
October 21, 2023
Subaru of Ann Arbor in particular, Tyler D. , was very helpful in facilitating the purchase of a previously owned vehicle, in this case, a Toyota Highlander XLE. Tyler made it enjoyable and succ , was very helpful in facilitating the purchase of a previously owned vehicle, in this case, a Toyota Highlander XLE. Tyler made it enjoyable and successful. We would highly recommend him as a sales consultant to help anyone purchase a car. Micah Marz I was also helpful and facilitating the finance process. Kudos to both. More
by patricialtm
Employees Worked With
Tyler Doerland
October 02, 2023
This is the worst dealership I have ever experienced. They claim to be the best and claim they will give you the best price, service... but after multiple attempts to try to get a simple answer regardin They claim to be the best and claim they will give you the best price, service... but after multiple attempts to try to get a simple answer regarding the out the door pricing for a new Subaru, they refuse to negotiate. I guess its more about what they can upsell you on for worthless services, worthless warranties for products you just don't want or need. I believe they are practicing in false advertising to get you in the door and do not operate in good faith. My dealings were with Steve Calvert where when asked for a out the door price responded. "I apologize for any inconvenience. I don't think we're a good fit for your business" Adding additional information on how non transparent this dealership is. Follow up with their Internet sales manager: Subaru Ann Arbor posted on their web what would appear to be a "Final Price"on the web site. All the information about the car its options are listed on the same web page including the Dealer Comments : WORRY FREE GUARANTEE -LIFETIME NATIONWIDE POWERTRAIN -ONE YEAR COMPLIMENTARY MAINTENANCE -FREE 1 YEAR KEY REPLACEMENT -7-DAY EXCHANGE POLICY -COMPLIMENTARY CAR WASH (with services) -LIFETIME LOANER CARS (with service visit) -$100 REFERRAL PAYMENTS -1 YEAR TIRE BLOWOUT PROTECTION -TIRES FILLED WITH NITROGEN -EXTERIOR OF VEHICLE HAS REPEL COATING APPLIED. Including the Options packages that were factory installed so included in the MSRP price... I asked their internet sales manager " "Keryn Flanary"" to confirm what is included in the "Final Price" and she also refused to answer this direct question. They will try to soak you for another $2592.00 for this Dealer Comment items which are delivered to the dealer with these already on the vehicle. Then they will work that Accessory Fee down to some lower number - like they are giving you a good deal. Strongly suggest you find a more transparent Dealer. Why have a internet sales department if they can't answer a simple question about what is included in the "Final Price". In the end Steve Calvert is correct they are not a good fit for my business or any future business. More
by duanehughes
Employees Worked With
Keryn Flannery,
