Subaru of Bloomington Normal

A few weeks ago my husband went in just to have a batter replaced. He sat 2 1/2 hours for an appointment that should have taken 30 minutes. Today, he again went in for a SCHEDULED appt for warranty brak replaced. He sat 2 1/2 hours for an appointment that should have taken 30 minutes. Today, he again went in for a SCHEDULED appt for warranty brake work. After 2 1/2 hours AGAIN, he was told they didn't have the rotars in. This was a SCHEDULED appt so wouldn't you think they would have checked that BEGFORE scheduling. And, yes he kept cjhecking to see why the long wait. Horrible customer service! More

We went to order a NEW ASCENT November 2021. Bottom line, after we were told we were "forced" to get the $2800 clear coat exterior AND interior coatings, we drove 5 hours to Kentucky to a dealer Bottom line, after we were told we were "forced" to get the $2800 clear coat exterior AND interior coatings, we drove 5 hours to Kentucky to a dealership who appreciated our business with no upcharges AND they offered twice as much for our current vehicle. More

Looking for a new car Drove from outta town to check out the store and we ended up working with Brandes he was amazing to work with, love the store! Drove from outta town to check out the store and we ended up working with Brandes he was amazing to work with, love the store! More

Awesome salesmen and vehicles Brandes Cayson was very courteous and knowledgeable about the vehicles i inquired about. I definitely recommend this dealership. Go see Brandes Cayson Brandes Cayson was very courteous and knowledgeable about the vehicles i inquired about. I definitely recommend this dealership. Go see Brandes Cayson for a great deal More

Buying my first Subaru On January 9th i drove through the lot looking for a 2015/2016 legacy , there was only one , with most of the options i wanted. I was greeted in the l On January 9th i drove through the lot looking for a 2015/2016 legacy , there was only one , with most of the options i wanted. I was greeted in the lot by Tom , we went for a test drive , returned and talked price. We made a deal on a great price. Tom was very helpful getting a driver door issue fixed. Great job Tom. Very honest and knowledgable.. More

Poor customer service I was looking to replace our Forester 2002 and was considering the new hard to find 2014 Forester. Having communicated by e-mail, Matt Kimmey from Sal I was looking to replace our Forester 2002 and was considering the new hard to find 2014 Forester. Having communicated by e-mail, Matt Kimmey from Sales called me and made an appointment for a test drive of a just arrived Forester 2014. Mr. Kimmey had arranged with Scotty another salesperson to be available for the test drive. At 7PM of a Summer evening of August 20th 2014 I kept my appointment. Yes, they had a 2014 Forester. Mr. Kimmey was not aware that Scotty had to leave early. Having explained that I had an appointment at 7PM for a test drive, I was surprised that no one took the effort to assist. Finally after about a 20 minute wait one of the newer Salesman ( 3 days on the job) and was looking for the keys to the vehicle only to discover that one of the Grossinger mechanics took the keys home to the only 2014 Forester - What if a customer wanted to drive that ONE forester home that evening? More

Treated as Valued Customer I went to Grossinger first and then shopped around for a Forester. I got the best deal from Scotty at Grossinger. I suggest you look him up. He show I went to Grossinger first and then shopped around for a Forester. I got the best deal from Scotty at Grossinger. I suggest you look him up. He showed integrity and worked hard for me. Jeff gave me a great price on my trade in. More