Subaru of Bloomington Normal

Poor customer service I was looking to replace our Forester 2002 and was considering the new hard to find 2014 Forester. Having communicated by e-mail, Matt Kimmey from Sal I was looking to replace our Forester 2002 and was considering the new hard to find 2014 Forester. Having communicated by e-mail, Matt Kimmey from Sales called me and made an appointment for a test drive of a just arrived Forester 2014. Mr. Kimmey had arranged with Scotty another salesperson to be available for the test drive. At 7PM of a Summer evening of August 20th 2014 I kept my appointment. Yes, they had a 2014 Forester. Mr. Kimmey was not aware that Scotty had to leave early. Having explained that I had an appointment at 7PM for a test drive, I was surprised that no one took the effort to assist. Finally after about a 20 minute wait one of the newer Salesman ( 3 days on the job) and was looking for the keys to the vehicle only to discover that one of the Grossinger mechanics took the keys home to the only 2014 Forester - What if a customer wanted to drive that ONE forester home that evening? More

Treated as Valued Customer I went to Grossinger first and then shopped around for a Forester. I got the best deal from Scotty at Grossinger. I suggest you look him up. He show I went to Grossinger first and then shopped around for a Forester. I got the best deal from Scotty at Grossinger. I suggest you look him up. He showed integrity and worked hard for me. Jeff gave me a great price on my trade in. More