
Subaru of Clear Lake
Houston, TX
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1,611 Reviews of Subaru of Clear Lake
Nice Experience I enjoyed working with the staff at Subaru of Clear Lake. Purchasing a new Outback from them was a pleasurable experience. Robbie worked with me to g I enjoyed working with the staff at Subaru of Clear Lake. Purchasing a new Outback from them was a pleasurable experience. Robbie worked with me to get a fair price for my trade-in, and Tony worked hard to get me the finance package I was looking for. I would not hesitate to recommend them, and I would look forward to purchasing another vehicle from them in the future. More
Awesome Experience Called about purchasing an Outback. They answered all questions and met my price request. I immediately drove from Spring, TX, and purchased vehicle! Called about purchasing an Outback. They answered all questions and met my price request. I immediately drove from Spring, TX, and purchased vehicle! Salesman was fantastic! More
Amazing experience went in wanting to trade in my Impreza mr. Noel was very kind and courteous and answered all my questions I had in regards to the Forrester that I wa went in wanting to trade in my Impreza mr. Noel was very kind and courteous and answered all my questions I had in regards to the Forrester that I wanted. they were able to give me the monthly payments that I had with my Impreza I was out of there in around 2 hours! Definitely reccomend this dealership and noel as a sales person . More
New Car Purchase Martin and the entire team at Clearlake Subaru did a tremendous job. We felt comfortable to take our time, and the answers to our questions were clear Martin and the entire team at Clearlake Subaru did a tremendous job. We felt comfortable to take our time, and the answers to our questions were clear and transparent. We felt at ease with our experience and would recommend anyone in the market for a Subaru to visit Clearlake Subaru. More
Quality Issues Ok, this will be a good time for a review - lol ... ... I bought a new 2016 Crosstrek about 4 months ago, fully loaded, cool eco color, nice little fu Ok, this will be a good time for a review - lol ... ... I bought a new 2016 Crosstrek about 4 months ago, fully loaded, cool eco color, nice little fuel efficient vehicle, pleasure to drive (a little annoying in traffic when it interrupts my acceleration per some kind of safety system), but overall nice driving platform. That said ... I was a little disappointed with Subaru's options regarding hitch assemblies, sizes, prices and the cost of accessories as compared to other "quality" products and systems on the market (like two and a half times the cost for Subaru's smaller and less diverse product line). Then Over the weekend - we started to leave in the Subaru and while adjusting the rearview mirror on the windshield, the glass behind the neck simply disintegrated, spidering slightly, and then grew over the next few hours till the next morning there was a interior crack from top to bottom of the windshield. I'm not that young a man and I've never seen any vehicle in my day 'ever' do anything like this before ... I do understand the concepts of wear and tear, nails in tires, and rock chips to glass due to normal usage ...and understand thats not covered in typical warranties... no problem... but ... big 'but' ... I don't see this particular event as being wear and tear (especially not after only four months) ... also talking to two people at the dealership that agreed with me in regards to this. Regardless, dealership management made the decision that the formal guidelines of the warranties do not cover glass and therefore it's 'my' problem not theirs. In conclusion I have to then find that the public should be aware that Subaru in general may no longer be a company that utilizes "quality" products in the manufacturing of their lines of vehicles and that we (the public) should keep this theory in mind before the purchase of said products. I won't say anything critical about their customer service skills as they were very nice about the way they said "no". lol - Gregory Johnson More
Would recommend Clear Lake to anyone I'm very pleased with my Outback. Brought it in for my 6,000 mile service. Made a 7:30 appointment. Don't know if they were just really slow that m I'm very pleased with my Outback. Brought it in for my 6,000 mile service. Made a 7:30 appointment. Don't know if they were just really slow that morning, but I was out by 8:00. Can't ask for more than that. More
Wonderful customer service Andy is a what I call old school salesman courteous , knowledgeable and more importantly values his company and his customers My experience at Subaru Andy is a what I call old school salesman courteous , knowledgeable and more importantly values his company and his customers My experience at Subaru Clear lake was a once a life time experience You don't see too many sales representatives such as Andy now a days Thank you again Andy More
Beyond impressed Luis was super fast and efficient taking care of all my needs and concerns, would highly recommend him and the dealer to everyone! Thank you again Luis was super fast and efficient taking care of all my needs and concerns, would highly recommend him and the dealer to everyone! Thank you again More
Not your fault I am not a good person to ask. I did not want a new car. I was very sad to give up my old car. But your people were very patient with me and the gav I am not a good person to ask. I did not want a new car. I was very sad to give up my old car. But your people were very patient with me and the gave me a good deal. More
Bought a 2017 WRX!! Alright! So, after 6 mos of worry free ownership, I decided I wanted to try and trade up from my current 2016 WRX Limited to a new 2017 WRX Limited wi Alright! So, after 6 mos of worry free ownership, I decided I wanted to try and trade up from my current 2016 WRX Limited to a new 2017 WRX Limited with the HK sound system, push button start, and most importantly, the blind side and cross traffic warning system. So, I texted Courtney Morelle and explained what I was thinking. She texted back and asked for some info. I gave her my pay off and told her exactly which car I was interested in. She texted back within a few hours after she met with the finance manager and the sales manager. Unbelievably, she said they could make a deal happen on the new car without much issue. They were able to pay off my current ride WITH positive equity and applied the equity into the new car. I went in for the test drive and as much as I LOVED the 2017 with all the great options, I just wasn't sure I wanted to start over on my payments which would be an additional $30/month. So, I told Courtney I was going to sleep on it. She said cool but asked if I would talk to the GM first. I said sure. He was super nice and asked what it would take to get me to purchase the car that day. I told him I loved the car and the price was great, I just wasn't sure I could justify starting over in my payments for a few options that I simply "wanted" but didn't "need". His response? "What if I can put you in the new car at the same monthly payment as you have now?" I said for sure. 10 mins later, I'm signing paper work on a car a year newer with every option available at the same monthly payment. Done deal! No tricks. No bait and switch. Honest, straight forward, and up front. I drove out of there with the exact car I should've bought 7 mos ago. As I said before, I'll bring my entire family here for all our new cars!! We will definitely be back!! Clear Lake Subaru IS amazing!!! More