
Subaru of Clear Lake
Houston, TX
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1,616 Reviews of Subaru of Clear Lake
Great Experience This was my 2nd time ever purchasing a vehicle, the service I received as soon as I walked in through the front door was great. I was greeted by Robe This was my 2nd time ever purchasing a vehicle, the service I received as soon as I walked in through the front door was great. I was greeted by Robert Parker and he instantly made us feel welcomed. I already had a vehicle in mind, it was a used truck I found online in their inventory. Robert immediately went to get the truck so we can take it for a test drive and get a detailed walk around make sure everything was good. Loved the truck, so we started the paper work. Robert made sure everything went smoothly and fought to make sure we get a great deal and the payment we wanted. He made sure we were taken care of and made it possible for me to drive the truck home the same day! I was extremely happy to be able to purchase the truck. Now I am a proud owner of a 2013 Ford pickup truck all thanks to Robert! Thank you Robert and Subaru of Clear Lake for my new truck. More
Fantastic Service Hello, I usually don't write testimonials but Drew "The Englishman" Spence and the product he's selling are phenomenal! This was without a doubt the Hello, I usually don't write testimonials but Drew "The Englishman" Spence and the product he's selling are phenomenal! This was without a doubt the most wonderful buying experience I have ever had. Drew "The Englishman" Spence had such patience. I went in numerous times to drive all 3 Subaru's that I was interested in and he always made me feel welcome and was happy to let me drive them each time without making me feel pressured. He answered all our questions. I have bought a lot of cars over 40 years, however, this is the first time I was treated like someone actually cared about making the experience pleasant. This is totally due to Drew "The Englishman" Spence--a wonderful salesman. I highly recommend him to anyone wanting to purchase a Subaru. I bought a Subaru Crosstrek and couldn't have been happier all due to Drew. Call Clear Lake Subaru and ask for Drew Spence--you won't be sorry. More
Transparent and Great I went in with my wife to purchase our first car ever. We had been looking at car dealerships all over the Houston area, and ended up going with Subar I went in with my wife to purchase our first car ever. We had been looking at car dealerships all over the Houston area, and ended up going with Subaru of Clear Lake. The entire experience, from start to finish, was very enjoyable. Our salesman, Dallas, was very helpful, open and transparent. He is personally a Subaru owner and seemed to really want to work with us and make the experience as great as possible. We didn't know what to expect, but we found Subaru of Clear Lake to offer great customer experience, fair and open pricing, and great salespeople who really care about their products. Would highly recommend and am really glad we chose Subaru! More
The way buying a car is suppose to be This was the easiest and most honest way I have ever purchased a car. Dallas did not pressure me at all and encouraged me to take my time. I felt so c This was the easiest and most honest way I have ever purchased a car. Dallas did not pressure me at all and encouraged me to take my time. I felt so comfortable that I purchased my vehicle from him. Keep up the good work and treating people like family. More
New Car Purchase Martin and the entire team at Clearlake Subaru did a tremendous job. We felt comfortable to take our time, and the answers to our questions were clear Martin and the entire team at Clearlake Subaru did a tremendous job. We felt comfortable to take our time, and the answers to our questions were clear and transparent. We felt at ease with our experience and would recommend anyone in the market for a Subaru to visit Clearlake Subaru. More
Helpful Information I called Subaru Clear Lake seeking information regarding a 2017 Forester. I was transferred to Bobby Parker and he was especially helpful with provid I called Subaru Clear Lake seeking information regarding a 2017 Forester. I was transferred to Bobby Parker and he was especially helpful with providing the information I was needing. We had several conversations on the phone and he was very professional, friendly and sincere every time. I can honestly say that if I ever need assistance regarding a Subaru, I will contact Bobby and Clear Lake Subaru! More
Nice Experience I enjoyed working with the staff at Subaru of Clear Lake. Purchasing a new Outback from them was a pleasurable experience. Robbie worked with me to g I enjoyed working with the staff at Subaru of Clear Lake. Purchasing a new Outback from them was a pleasurable experience. Robbie worked with me to get a fair price for my trade-in, and Tony worked hard to get me the finance package I was looking for. I would not hesitate to recommend them, and I would look forward to purchasing another vehicle from them in the future. More
Awesome Experience Called about purchasing an Outback. They answered all questions and met my price request. I immediately drove from Spring, TX, and purchased vehicle! Called about purchasing an Outback. They answered all questions and met my price request. I immediately drove from Spring, TX, and purchased vehicle! Salesman was fantastic! More
Amazing experience went in wanting to trade in my Impreza mr. Noel was very kind and courteous and answered all my questions I had in regards to the Forrester that I wa went in wanting to trade in my Impreza mr. Noel was very kind and courteous and answered all my questions I had in regards to the Forrester that I wanted. they were able to give me the monthly payments that I had with my Impreza I was out of there in around 2 hours! Definitely reccomend this dealership and noel as a sales person . More
Quality Issues Ok, this will be a good time for a review - lol ... ... I bought a new 2016 Crosstrek about 4 months ago, fully loaded, cool eco color, nice little fu Ok, this will be a good time for a review - lol ... ... I bought a new 2016 Crosstrek about 4 months ago, fully loaded, cool eco color, nice little fuel efficient vehicle, pleasure to drive (a little annoying in traffic when it interrupts my acceleration per some kind of safety system), but overall nice driving platform. That said ... I was a little disappointed with Subaru's options regarding hitch assemblies, sizes, prices and the cost of accessories as compared to other "quality" products and systems on the market (like two and a half times the cost for Subaru's smaller and less diverse product line). Then Over the weekend - we started to leave in the Subaru and while adjusting the rearview mirror on the windshield, the glass behind the neck simply disintegrated, spidering slightly, and then grew over the next few hours till the next morning there was a interior crack from top to bottom of the windshield. I'm not that young a man and I've never seen any vehicle in my day 'ever' do anything like this before ... I do understand the concepts of wear and tear, nails in tires, and rock chips to glass due to normal usage ...and understand thats not covered in typical warranties... no problem... but ... big 'but' ... I don't see this particular event as being wear and tear (especially not after only four months) ... also talking to two people at the dealership that agreed with me in regards to this. Regardless, dealership management made the decision that the formal guidelines of the warranties do not cover glass and therefore it's 'my' problem not theirs. In conclusion I have to then find that the public should be aware that Subaru in general may no longer be a company that utilizes "quality" products in the manufacturing of their lines of vehicles and that we (the public) should keep this theory in mind before the purchase of said products. I won't say anything critical about their customer service skills as they were very nice about the way they said "no". lol - Gregory Johnson More